CUSTOMER SALES & SERVICE REPRESENTATIVE / CALL CENTER AGENT IN INDIA

Customer Sales and Service representatives provide front line and service to customers via calls. These agents are responsible for maintaining high standards of performance. Essential Duties and Responsibilities: - Ability to handle customer and service calls. - Ability to work in a fast-paced, multi-skill work environment. - Ability to process continual workload for extended periods in assigned area. - Ability to provide a consistently high level of quality customer service. - Ability to process customer sales orders. - Ability to maximize sales opportunities by offering customer upsells - Timeliness and ability to adhere to assigned schedule segments. - Ability to meet and sustain minimum performance, attendance, and behavioral standards. - Ability to remain current with new customer sales and service procedures. - Ability to work at night hours - Ability to perform other duties such as outbound telephone, inbound email and white-mail services (when/if assigned). - Respond to customer inquires through inbound eMail contact from current and prospective customers. Knowledge, Skills and Abilities: - Graduate or Non-Graduate with very good english speaking skills - Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar - Written Communications Spelling Skills, grammar and legible handwriting - Composure Ability to work in high paced environment and competently service customers - Adaptability Ability to handle change in routine or work rules and available to accommodate flexible work hours - Customer Focus Oriented to serving the customer - Ability to work independently as well as being a team player - Multi-task oriented - Sales Skills Prior experience preferred - Problem Solving Skills - Positive attitude Desired Profile 1) Must be very Fluent Over English 2) Able to tork at night Shift Only 3) Interviews Time: Pm to pm Education: UG -Any Graduate - Any Specialization, Graduation Not Required BTS HUB Pvt Ltd, 11-Daga Layout, North Ambazari Rd Corporation Colony, Gandhi Nagar Nagpur, Beside to Port "O" Gomez Restaurant Nagpur-33 Maharashtra. Contact: