CUSTOMER SUPPORT EXECUTIVE INTERNATIONAL PROCESS IN INDIA

Job Profile • Handling incoming calls & selling technical support subscription plans to the customers. • Excellent communication & convincing skills with fluency in English. • Should be able to multi-task during handling a transaction (Type & Talk), Should be an avid listener. • Will be responsible for ATTAINING daily, weekly and monthly Sales Targets. • Interact with the customers to resolve their queries related with hardware/software issues. • Respond to request for support and assistance from customers. • Hands on Windows Operating System, installation and troubleshooting. • Strong customer service skills. Job Specification • Excellent communication skills in English. • Should be able to engage the customer in a conversation and avoid dead air on calls. • Accurately capturing required customer details in CRM. • A high degree of self-motivation and drive. • Ability to work both, independently and as part of a team. • Meet Call Quality requirements as outlined via Call Monitoring Guidelines. Requires maintaining 100% Sales Compliance as per Sales Compliance Guidelines. Other Details Salary range: Upto 35k plus incentives Shift Timing: 8.30 PM to 5.30 AM Meals: Provided Working Days: 5 days working with rotational offs Qualification: Graduate/Under Graduate in any discipline FReshers Welcome