JOBS IN OUTBOUND CALL CENTRE IN INDIA

JOB DESCRIPTION FORMAT Job / Position Title:Sr. Customer Service Executive (Blended) Function / Department:E-Bookers - Services (Travel) Designation:Customer Service Executive Position reports to:Team Leader Salary:upto 22CTC Primary purpose of the position:To handle calls in Inbound Environment and provide assistance to the customers according to defined scope of support Routine Tasks: •Adhere to the Service Level Agreement (SLAs) specified by the Client / Process for quality, productivity and schedule adherence. •Complete the logs specified by the process •To be aware of and comply with any client / process / product updates. •Assist other team members who are new to the process. •Address any problems/ grievances with the TL/ TC/ TM that may have a bearing on productivity or efficiency. •Take steps to improve on performance based on coaching. •Adhere to HR policies (dress code, leave policy) etc. EDUCATION: •Graduate from a recognized Institute or University in any discipline. OR •Undergraduate (10+2) with 12 months International Call Centre exp. MINIMUM YEARS OF EXPERIENCE:12 Months NATURE OF EXPERIENCE: (IN SPECIFIC SECTOR / POSIITON / ROLE) Work experience in the relevant industry preferred KNOWLEDGE •Convincing skills required •Familiar with Windows Operating Systems, MS Office •Typing Speed with 25wpm & 85% accuracy Quality & Improvement Focus Customer Focus:Concerned to provide a prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met. Analytical Bent:Makes systematic and rational judgments based on information and relevant assumptions Team Work:Interacts with colleagues in an effective manner. Respects others and works well within the team Learnability:Understands technical and professional aspects of work and updates knowledge continuously Resilience:Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions Communication:Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication Recruiter:Fly High Career Shaper Pvt. Ltd. Address:E-1069, First Floor, Ramphal Chowk,Sec-7, Dwarka, New Delhi-110075 Call for any Querry on 9599788403 (Poorvi)