LOOKING FOR TECH SUPPORT ASSOCIATES IN HYDERABAD

Engages with customers and other technical resources by phone, video conference, and email to provide technical support and issue resolution Participates in facilitating problem recreation and failure analysis at the systems level Is responsible for sharing all problem resolution acquired knowledge with our clients internal sales and support teams and our clients customers when appropriate References interoperability and support matrixes as a customer support tool Monitors and tracks all assigned service calls and provides regular updates to internal customer services personnel and directly to customers when appropriate May act as the customers single point of contact for all service related activities Escalate and explain problems with clarity to Senior and Advanced Technical Support Engineers. Keep Manager and key personnel within RSA updated on outstanding and important issues Compose technical solutions, for inclusion into the corporate knowledge database Make effective use of the existing Customer Services support databases and resources internally and externally. Search knowledge base for solutions to customer problems and utilize relevant solutions. Ability to take on new challenges and learn new technologies Willing to work 24X7 environment LOCATION: HITEC CITY, HYDERABAD CONTACT FOR APPOINTMENT.