NON VOICE CALL VERIFIER FORTECH SUPPORT IN INT.BPO IN INDIA

CALL VERIFIER JOB DESCRIPTION: 1-3 years of work experience in International Voice process (Sales/Verifier/Quality) Should have exposure to audit the sales calls of agents Maintain quality as per the standard Should be good in MIS and data uploading Auditing the agent's Call and sharing the feedback to the respective team members Verifying and closing calls Identify, research, and resolve customer issues using the computer system. Recommend process improvements. Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 25 wpm. This is normally acquired through one to three years of office experience. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Perform customer verifications Organize workflow to meet customer timeframes Skills: Attention to detail and accuracy Product knowledge Knowledge of customer service principles and practices ELIGIBILITY: Male or female candidates can apply Should have experience in Outbound International process Should have excellent communication skills in English Dynamic & experienced personnel from international BPOs are preferred. 10+2 or Graduation ADDITIONAL BENEFITS: Free lunch (or dinner) Pick up and drop facilities 5 days working (rotational shift) Salary as per industry norms