Center agent

Call Center Agent Job Description Call Center Agent Job Duties: • Obtains client information by answering telephone calls; interviewing clients; verifying information. • Determines eligibility by comparing client information to requirements. • Establishes policies by entering client information; confirming pricing. • Informs clients by explaining procedures; answering questions; providing information. • Maintains communication equipment by reporting problems. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Updates job knowledge by studying new product descriptions; participating in educational opportunities. • Accomplishes sales and organization mission by completing related results as needed. Call Center Agent Skills and Qualifications: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking Interview Venue-Head Office,rd floor, Shaan Brahma complex, Near Ratan Talkies Dagdu Seth Ganpati Mandir, Appa Balwant Chowk, Pune-. call for the details. From, HR snehal Mo: /

Both Fresher and Experienced can Apply Age: 18 - 30 Industry: BPO / ITES Experienced: 0 to 2 years Designation: Call Center Agent Location: Kolkata Shift Type: Night Shift Timing: 8pm - 5am 9.30pm - 6.30am Freshers need to make calls to the customers. Experienced candidates who will be able to close calls are preferred. For further Details and Scheduling an Interview with us contact HR Kajori 9674466838 Alenam Technologies Pvt Ltd Office Address: DN12, 4th Floor, College More, Saltlake Sector V, Kolkata Opposite Matrix Tower

This call center representative sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements. Call Center Representative Job Responsibilities: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Call Center Representative Job Duties: Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Need Call center agents for U.S semi voice process with good english listening skills.

Customer Sales and Service representatives provide front line and service to customers via calls. These agents are responsible for maintaining high standards of performance. Essential Duties and Responsibilities: - Ability to handle customer and service calls. - Ability to work in a fast-paced, multi-skill work environment. - Ability to process continual workload for extended periods in assigned area. - Ability to provide a consistently high level of quality customer service. - Ability to process customer sales orders. - Ability to maximize sales opportunities by offering customer upsells - Timeliness and ability to adhere to assigned schedule segments. - Ability to meet and sustain minimum performance, attendance, and behavioral standards. - Ability to remain current with new customer sales and service procedures. - Ability to work at night hours - Ability to perform other duties such as outbound telephone, inbound email and white-mail services (when/if assigned). - Respond to customer inquires through inbound eMail contact from current and prospective customers. Knowledge, Skills and Abilities: - Graduate or Non-Graduate with very good english speaking skills - Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar - Written Communications Spelling Skills, grammar and legible handwriting - Composure Ability to work in high paced environment and competently service customers - Adaptability Ability to handle change in routine or work rules and available to accommodate flexible work hours - Customer Focus Oriented to serving the customer - Ability to work independently as well as being a team player - Multi-task oriented - Sales Skills Prior experience preferred - Problem Solving Skills - Positive attitude Desired Profile 1) Must be very Fluent Over English 2) Able to tork at night Shift Only 3) Interviews Time: Pm to pm Education: UG -Any Graduate - Any Specialization, Graduation Not Required BTS HUB Pvt Ltd, 11-Daga Layout, North Ambazari Rd Corporation Colony, Gandhi Nagar Nagpur, Beside to Port "O" Gomez Restaurant Nagpur-33 Maharashtra. Contact:

Call center agent job description An agent s day-to-day responsibilities will greatly depend on the type of call center they work in. This is a general overview of the responsibilities a call center customer service agent may have: Communicate with customers on a variety of channels. Over the past few years, the way we communicate with one another has evolved tremendously. So, it s not surprising that many companies are evolving their contact centers to be omnichannel. This means their agents can communicate with customers on several channels seamlessly. For example, an agent may help customers via telephone, email, social media, live chat, text, etc. A contact center agent should be comfortable providing service on every channel. Resolve customer issues efficiently and courteously. Most call center job are customer service positions, which means agents are often on the frontlines, directly communicating with customers when an issue arises. It s an agent s duty to quickly handle a customer s problem, and to do so with a helpful attitude. This also requires problem-solving and researching skills. Agents need to know where to find the necessary information using the resources available to them. Provide a memorable customer experience and awesome customer service. This goes hand-in-hand with the duty above. The most important role of a customer service agent is to create a memorable experience for the customer. Regardless of the reason for the call, a great contact center agent will go above and beyond to ensure the interaction with the customer is a great one. Complete after call work and other assigned administrative duties efficiently. Being a contact center agent is more than just helping customers. Customer service agents often have various administrative duties that need to completed immediately after a call or throughout the day. This can be simply documenting customer interactions, updating a customer file, providing feedback to management, or pulling reports. LOCATION: CHENNAI SALARY:8K TO 12 K (FOR FRESHER) 15K TO 25K (FOR EXPERIENCE) TIMING: 8 HOURS QUALIFICATION: 10th,12th AND ANY GRADUATE CAN APPLY BENEFICES: ATTRACTIVE SALARY + INCENTIVE+ OD CASH COMMUNICATION: GOOD IN MALAYALAM IF YOU ARE INTERESTED FEEL FREE TO CALL US DEVI HR 9176074708

Call Center Agent Job Responsibilities and Duties: 1.Answer incoming calls and respond to customer s emails 2.Management and resolve customer complaints 3.Sell products and place customer orders in the computer system 4.Identify and escalate issues to supervisors 5.Provide product and service information to customers 6.Research required information using available resources 7.Research, identify, and resolve customer complaints using applicable software 8.Process orders, forms, and application 9.Route calls to appropriate resources 10.Document all call information according to standard operating procedures 11.Recognize, document, and alert the management team of trends in customer calls 12.Follow up customer calls where necessary 13. Up sell products and services 14.Complete call logs and reports 15.Other duties as assigned Call Center Agent Qualifications and Skills: 1.High school diploma or equivalent 2.Proficient in relevant computer applications 3.1-3 years of experience in a call center environment 4.Knowledge of customer service practices and principles 5.Excellent data entry and typing skills 6.Superior listening, verbal, and written communication skills 7.Ability to handle stressful situation appropriately Salary: 10k to 15 k For Both Fresher & Experinced. Arreas can also apply For Further Information contact Us:- HR Abitha Ph no:-6385235307

The call center job description provides a clear understanding of the call center agent's role in both outbound call centers and the inbound call center. The call center function varies from one industry to the next but there are tasks and skills common to most call center jobs regardless of company specifics. This detailed job description can be adapted to suit your specific job requirements. salry 10000/18500 per month hr rashmi call9899863929

AC InfoSoft is a leading VoIP software development and VoIP solution provider company. This VoIP development company offers diversified telephony solutions and products in VoIP. One of the best VoIP products offered by the company is the contact center solution. AC InfoSoft has an array of call center solutions to offer. All call center solutions of this company support omnichannel communication support. The key benefits of buying call center software from AC InfoSoft are listed below: – Greater agent versatility – Improved agent efficiency – Reduced costs – Enhanced security – Superior customer experiences – Enhanced reporting metrics Visit https://www.acinfosoft.com/call-center-solutions/ to know more and to book a free demo of the best call center solutions.

Job profile: Technical Sales and Non Voice technicians. Description: Agent will take inbound calls from customers complaining about issues they have on their computer, agents job is to diagnose customers computer using teamviewer, then provide all issues and errors found to customer offer plan to solve the issues, then sign up. Once customer successfully bought package, agent need to transfer it to technicians via chat. Requires Agent: Basic English Proficiency skills, background on similar campaign an advantage. *Agent should have a Sales and Technical background Training period will be 1 to 3 weeks Depends on the agents skills to catch up. Training will NOT be charged it's given only to recruited agents and also it's not paid. Salary get started once the calling gets started.. Freshers salary:8000/- to 10,000/- Experienced salary:15,000/- plus For any other assistance kindly visit the office. MS Techno Solutions ™ 191 SHIV CHAYYA APT Ground Floor Internal L.I.T Road Infront of Jetking Institute lane Ram Nagar Nagpur, Maharashtra Time 11am to 3pm Posted by Placement Consultant

Travel Agent Travel Consultant 999OI42943 The Candidates For The Following Positions Are Urgently Required: 1) Customer Care Executives 2) Customer Support Associates 3) Inbound Call Center 4) Outbound Call Center Qualification:- 10Th,12Th Pass Candidates U.G & Graduate (Freshers May Also Apply) Location:- Delhi / Ncr Shifts:- Days/Rotational (24X7) / 6 Days Salary:- 7K 16K Cab:- Available Interview Timings:- 11:00 Am - 5:00 Pm (Monday To Saturday) Interested Candidates Fastest Growing Service Industry across India. Job Location:. Experience: 0 - 1 Year Experience in BPO-KPO / Call Center / Sales & Marketing / Insurance / Education etc Freshers are also welcomed. Salary: 10K - 15K per Month + Incentives & Perks. No. of Openings: 46. Attractive Personality, Energetic & Self Motivated Individuals are invited to be the Part of Well Reputed Organization belongs to the Largest Chain of Service Industry across India. Day Shifts Only for 6 Days a Week Working in Rotatory Shifts {Sunday must be a Working Day} Please let your Friends & Colleges also know about the Openings. You may also forward the References of Your Friends & Colleges (Name, Phone Number & E mail Address) to us and we'll get in touch with them at the earliest possible for us. Please feel free to call us for further Queries & Assistance. Wishing you all, a very Prosperous & Successful Career. Thanks & Regards, Requirements Qualification: 12th Passed with Excellent Command over Regional Language (Tamil/ Talgu / Kannad / Hindi) + Basic English Speaking & Writing Communication. Hindi would be an added Advantage. Graduation (Any Discipline) can also apply B E,B.Tech,MBA Candidates etc are requested NOT TO APPLY. Company Description HRs Consultant, we pride ourselves on having an eye for what our clients and candidates need. We offer an honest and o...Read More 9911102942

Title: Assistant Managing Agent Status: Full-Time Job Description and Duties: Sales and customer service to Camping World RV Resource Centercustomers Demonstrates & provides descriptions of services Assists Managing Agent in managing crewmembers and administration ofResource Center activities Qualifications: • High School diploma or equivalent; and 1-3 months sales related experience • Ability to read and interpret documents such as insurance policies,operating instructions and procedure manuals • Ability to write routine reports and correspondence • Ability to calculate figures and amounts such as discounts, interest,commissions, proportions, percentages • Must pass the certifying exam and maintain state Property and CasualtyInsurance license • Paid training and licensing is provided • Interview Venue-Head Office,rd floor, Shaan Brahma complex, Near Ratan Talkies • Dagdu Seth Ganpati Mandir, Appa Balwant Chowk, Pune-. • call for the details. • • • From, • HR snehal • Mo: /

Home Services Other Services AI Voice Analysis for Customer Care Center AI Voice Analysis for Customer Care Center Photo Gallery AI Voice Analysis for Customer Care Center AI Voice Analysis for Customer Care Center × Additional Info Country India Elision Technologies Pvt. Ltd, more popularly known as Elision, is one of the leading unified communication solution provider companies. The company offers unified solutions like a call center solution, IP PBX software, and more. The company also offers trending technology tools such as AI voice analysis for call centers. AI voice analysis for call center software helps customer care centers to leverage several advantages. Key features of AI voice analysis monitoring such as: – Call analysis (Overall and individual) – Emotion and sentiment analysis – Call transcript with TTS (Text to Speech) – Correct call opening and closing – Over talk and silence detection – Agent scoreboard – Reports – And more The AI voice analysis tool is a multilingual tool available for call center solution users. To know more about this AI voice analysis for customer care center, please visit https://www.elisiontec.com/ai-voice-analysis-launched-for-call-center-solution/

Home Services Other Services AI Voice Analysis for Customer Care Center AI Voice Analysis for Customer Care Center Photo Gallery AI Voice Analysis for Customer Care Center AI Voice Analysis for Customer Care Center b'/xc3/x97' Additional Info Country India Elision Technologies Pvt. Ltd, more popularly known as Elision, is one of the leading unified communication solution provider companies. The company offers unified solutions like a call center solution, IP PBX software, and more. The company also offers trending technology tools such as AI voice analysis for call centers. AI voice analysis for call center software helps customer care centers to leverage several advantages. Key features of AI voice analysis monitoring such as: – Call analysis (Overall and individual) – Emotion and sentiment analysis – Call transcript with TTS (Text to Speech) – Correct call opening and closing – Over talk and silence detection – Agent scoreboard – Reports – And more The AI voice analysis tool is a multilingual tool available for call center solution users. To know more about this AI voice analysis for customer care center, please visit https://www.elisiontec.com/ai-voice-analysis-launched-for-call-center-solution/

Handling Inbound and/or Outbound functions within the call center, email queries and other daily operations including reporting and MIS pertaining to your clients - Manage Client and Investor Escalations - work with relevant units - internal and external to resolve issues raised and ensure quality delivered across Call center services - Reviewing the performance of your Team, Call center agents, identifying training needs and planning - Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency Professional Skills: - Should be a Go Getter - Should articulate and communicate with clarity. - Should be an excellent team player. - Should be capable of multi-tasking. - Should have the ability to interact at all levels. - Adequate knowledge to operate in MS Office Educational Qualification: - graduate in any field - Language Proficiency in English. salary upto 15k regards nithiya hr 91502 and 61060

Give your customers the ability to reach out to you over any platforms. Manage customer queries over one unified inbox. Track agent productivity. Use ticket automation to auto assign queries. Manage agent shifts and offer self service through FAQ portals. Sign Up For a 30 days free trial Today! Mail us @ show contact info

CALL CENTER AGENTS Country: India, bangalore Employment Type: Full Time Description Designation: CALL CENTER AGENTS Qualification: Any Graduate Experience: 0.6 - 3 years Salary: Upto 3 LPA Location: Bangalore Job Description JOB SUMMARY: The agent is primarily responsible for making or attending customer calls to sell products or services. They need to know how to communicate with customers, have great organizational skills and be able to multi-task and prioritize in high-volume, fastpaced environments. Also, updates job knowledge by studying new product descriptions; participating in training programs. Apart from being responsible for ensuring productivity metrics and quality, he/she is also responsible for the individual team s contribution towards achieving company goals and objectives. Keyskills: Candidates with 6 months to 36 months experience in an international (Preferable US Sales Campaign) call center Candidates should have excellent English communication skills with neutral accent. CTC: Ranges from to /- COMMON CRITERIA: All candidates should have fluent English communication skills. Should be willing to work with rotational weekly offs Should be willing to work for sales campaigns Experienced candidates should bring their last three months payslips with them when they come in for their F2F interview. Process: Inbound & Outbound Shift Timings: They need to be open for flexible rotational night shifts Minimum Experience- 6 MONTHS

An Inbound Call Center Software is best to call center software to connect customers with the agent using dialer software. Using Inbound Calling software we can provide professional and high-quality customer service. Make a better relationship with the customers by providing them with more services whatever they want.

i have good opportunity for you specially bpo center note that i have inbound bpo project in this project fixed payout-$14 hour/agent advance billing available training also available contact information MAHI VERMA Skype id- mahi.verma221

18k Inhand HSC Fresher in semi international call center at thane Qualification- 12th Pass, Minimum Age 18 years Freshers or Experienced required Language Proficiency- Hindi and Excellent English Pure Day shifts for Female, Rotational Shifts for male Position - Customer Support Agent (CSA) Monthly CTC - 20k Inhand Salary increment of after 6 months Rotational shifts with home pick up & drop Boundary limit - Sion, Powai, Kalyan, Nerul Call - Work Location - Thane (No Sales No Targets only inbound general inquiry calls) Call Shailesh Hr

Fast Selection For Urdu Process Inbound Call Center 12th Fresher Position - Customer Support Agent (CSA) General Queries Of Inbound Call Qualification Min;- 12 th Pass Salary- Monthly CTC of the candidate - incentive per month Other Salary details Salary increment of after 6 months Work Location - thane Transport Rotational Shifts With Home Pick Up & Drop Boundary limit - Sion,Powai,Kalyan,Nerul Good Communication Skills Process Required in Urdu and Basic English Contact For Details - hr Shailesh

some of the inbound PROJECT FOR EVERY call center project, international THE PROJECT IS RETAIL INBOUND CAMPAIGN EXTRA SERVICES ALSO PROVIDE TO YOU the payout is: USD 18/Agent/Hour contact information MAHI VERMA Skype id-mahi.verma221

General inquiry Inbound Call Center Huge Opening 18k inhand (No Sales No Targets only inbound general inquiry calls) Minimum Age 18 years Position - Customer Support Agent (CSA) Freshers or Experienced all can apply Location - Thane Pure Day shifts for female Rotational shifts for male Minimum 12th Pass required Language Proficiency- Basic English with Urdu Or Basic English with Malayalam Monthly CTC - 20k Inhand Salary increment of after 6 months Rotational shifts with home pick up & drop Boundary limit - Sion, Powai, Kalyan, Nerul Call HR Shailesh

Salary Increment For Inbound Inquiry Call Center English/Malayalam At Thane Position - Customer Support Agent (CSA) (No Sales No Targets Only Inbound General Inquiry Calls) Educational Qualification 12 th Pass Or Greduate Age Factor 18 Year Above Language Proficiency- Basic English with Basic English with Malayalam Freshers Or Experience Both Can Apply !!!! Monthly CTC - 18K To 20k Inhand + Incentive Salary increment of after 6 months Shift Day And Rotetional Shift Sunday Week Off Rotetional Shift For Pick Up Drop Facility Provided By Company Boundary limit - Sion, Powai, Kalyan, Nerul Work Location - Thane Contact For More Info - Krishna Hr

Greetings from Aimfill International We require good candidates for the Center. An ideal candidate will have good knowledge of English and at least one South Indian Language. Attractive salary will be provided based on profile and experience of the candidates. Agent Skills and Qualifications: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking Note: Come with your Resume and 2 passport size photos. Aimfill International 3rd floor 2nd Avenue Road, Next to Ayyappan Temple,X Block, Anna Nagar.

Greetings from Aimfill International We require good candidates for the Center. An ideal candidate will have good knowledge of English and at least one South Indian Language. Attractive salary will be provided based on profile and experience of the candidates. Agent Skills and Qualifications: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking Language Known: Malayalam, Telugu, Hindi Aimfill International 3rd floor 2nd Avenue Road, Next to Ayyappan Temple,X Block, Anna Nagar. Note: Bring your resume & 2 passport size photos. Contact Viji 9884923335

International Inbound Call center Tech Support - calls Inbound sales process of technical support regarding printers, routers, mails etc.. Analyzing the issues correctly and selling the relevant plans and software.. Night shift - US Agent/Caller profile: Must Have Experience in Inbound/Outbound Tech Support (10 months-1 year) Must know how to close their calls. Must have good convincing and sales skills. Must be fluent in English Speaking. Interested candidates, Contact: (HR) Jasmine@ 8981738154

An agent must not only have good oral communication abilities but must be an attentive listener to fully understand a caller's query and provide a solution that meets their needs. You can get a good idea of a candidate's communication skills during an interview.

The call center job description provides a clear understanding of the call center agent's role in both outbound call centers and the inbound call center. The call center function varies from one industry to the next but there are tasks and skills common to most call center jobs regardless of company specifics. This detailed job description can be adapted to suit your specific job requirements. salry 10000/18500 per month hr rashmi call8447969286

The call center job description provides a clear understanding of the call center agent's role in both outbound call centers and the inbound call center. The call center function varies from one industry to the next but there are tasks and skills common to most call center jobs regardless of company specifics. This detailed job description can be adapted to suit your specific job requirements. salry 10000/18500 hr rashmi call9899863929