Configuration support analyst technical

Need 4 Configuration Support Analyst for IT Company.  Location: Maninagar. 5 days working. Should have Laptop. Training will be provided. Good at written and Oral English. Prefer BCA/BE IT/Diploma IT/MCA Fresher or 6 mont hs Experienced.Short Term/Temporary Job but can become Permanent based on Performance. Job Profile: Configure Application as per instruction. No coding required.  Configuration should be done from UI/Application.

Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

Investigate and resolve problems including liaising with other systems if needed. Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary. Manage system incidents providing timely escalation/recovery actions and management communication. Implement changes with necessary assistance from developers and other IT teams as on required. Document all incidents and produce/contribute to the production of regular management reporting. Document all solutions and share information across the Support team. Ensure all service level agreements are met for user requests. Ensure checks are undertaken on systems to confirm business availability. Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required. Investigate any outages/issues with the production system to identify the underlying issue. Provide a proactive approach to supporting the production environment. Involvement in automation activities of regular tasks aiming at process improvements. Build and maintain the run books for key activities such as DR, FTS. Troubleshooting technical problems. Regular progress updates to the line manager as per frequency agreed.

Designation Watchdog Support Analyst Roles and Responsibilities This position will be based in our Support Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high volume call center with expectations around excellence and efficient resolution for application support incidents. This position will monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues. The candidate will Interface with The Company customers, ISP personnel, and Platform Services field personnel to resolve these issues. Some network configuration, installation and troubleshooting work included on SonicWALL firewalls. Essential Responsibilities: Your primary job function is to provide Technical support via phone/email/Web: Monitor The Company's Watchdog customers using SonicWALL's SGMS product, and perform initial customer contact to resolve Internet connectivity issues Additional responsibilities could involve firewall and customer licensing enrollment, installation, configuration and troubleshooting activities, virus management configuration, and content filtering configuration. Customer service focused, detail oriented, ability to work in a quickly changing environment, and excellent phone and English language skills Respond immediately to client calls in a professional manner, providing appropriate solutions and advice Interact with clients in performing testing, support and troubleshooting technical functions remotely Ensuring Service Quality levels are maintained and adhered to Ensuring all issues are handled in a timely manner Reviewing outstanding issues, ensuring clients are kept informed of progress Meetings results every Q1, Q2, Q3 and Q4 Skills 2 years’ experience supporting and troubleshooting Networks Knowledge of NetworkTelecom terminology and concepts Familiarity with ISP internet connectivity and troubleshooting Some knowledge of TCPIP network configuration desired Network configuration, installation and troubleshooting on SonicWALL firewalls desired Desired Characteristics: Able to handle a high volume of calls. Ability to handle multiple tasks(calls, chat, emails, CRM system) Excellent customer service skills. Troubleshooting, minimum of two years related experience Basic knowledge in networking, telecom, and peripheral devices Additional Information Experience: 2 - 5 years Education: Graduate Location: Bangalore Key Words Watchdog Support, Network Engineer (Voice), SonicWALL's, Oral and Written Communications, NetworkTelecom terminology, ISP, firewalls, TCPIP network configuration, Technical support via phone/email/Web, high volume of calls, customer service skills, networking, telecom, and peripheral devices, priority speed or efficiency, solve a complex problem. Qualification: Any Graduates

Rajsri - Coimbatore recruits hardware support engineer with good knowledge & Experience in Computer & Laptop Troubleshooting, OS installation, Software installation, Mail clients Configuration, Basics of Networking, Assembling, and Installation of additional hardware s. License must. Own vehicle is an added advantage, interested in onsite support. Can directly walk-in to our office or send resume to hr@rajsricomputers.com. Address: RAJSRI COMPUTERS, 229A R.S Complex, Gokhalae St, Ramnagar, Coimbatore 9. Phone: 0422-4377115 Landmark: opp to IAB Photo studio, Cross cut road. Salary- Best in the industry, based on the knowledge & performance

Technical Engineer Job Description: 1.We are searching for an innovative, deadline-driven technical engineer to join our company. 2.The technical engineer s responsibilities include assisting Engineers with various tasks like design, construction, equipment installation, system configuration, maintenance, developing preventative maintenance plans, and providing customer support. 3.You should also be able to troubleshoot systems, identify problems, and write up reports. Qualification: B.E/ B.Tech/ Diploma (Mec/ EEE/ ECE) Location: Chennai Timing: Full Time Salary: 10k to 20k Exp: 0 to 5yrs Benefits: OT + Incentives + Increments based on ur Performance. Shift: General Shift Gender: Both Male & Female Job Role: Company Employee in MNC ARREARS & FRESHERS/ EXPERIENCE CAN ALSO APPLY. ROLE: Technical Engineer For Further Information Contact Us: HR Abitha 63852@35307

TECHNICAL SUPPORT ENGINEER AGE: 21 TO 40 LANGUAGE KNOWN: ENGLISH, HINDI, OTHER, ETC... ACCOMMODATION PROVIDE BY COMPANY... JOB DESCRIPTION: Installation & configuration of a company s computer hardware operating systems and applications. Maintenance and monitoring of computer networks and systems. Logging the queries of customers and employees. Analysis of call logs in order to discover any underlying issues or trends. Diagnosing and solving hardware or software faults. Testing and evaluating new technology. Performing electrical safety checks on the company s computer equipment. Responding to call-outs in a timely fashion. Following instructions, either written or in diagram form, in order to set up a system or fix a fault.... CV BASED SELECTION

The Level I Help Desk Analyst is responsible for resolving incoming telephone requests for assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role. All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk. Job Requirements Excellent verbal and written communication skills Microsoft Office Suite, Windows Operating Systems, and Internet applications. Hands on experience with Desktop/Laptop/ISP troubleshooting. Any Under Graduate/Graduate. Minimum of 6-12 months of previous call center, computer support, or customer service experience preferred. Candidate Checklist: Candidates are requested to bring2 copies of resume A valid photo identity card Copies of all educational and prior experience documents. Contact Person: Sunita (HR executive) Contact Number: Process: Technical Support. (International Business2Business Voice Process) Position: Help Desk Analyst Candidate must be able join immediately.

We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team. Responsibilities: Investigate and identify root cause of customer issues and drive resolutions across various teams Provide expert level technical support and deal with issues escalated by junior support staff Manage customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis Act in a development capacity on product and process improvement projects Document defect and enhancement requests on behalf of customers Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence Give customers prompt and reliable updates related to applications Work with internal teams in a consultative and supportive role Train teams/members on the nuances of applications using simulations when... HR ANU 91760@@@74538

Urgent Requirements: -------------------------------- • Job Title: Tech Support Sales Executive / Sr. Tech Support Sales Executive (Voice) • Job Description* Number of Openings: 50 Location: Noida Joining: Immediate Salary: /- to /-Per Month plus incentives Job Profile: - Handling incoming calls & selling technical support subscription plans to the customers. - Excellent communication & convincing skills with fluency in English. - Should be able to multi-task during handling a transaction (Type & Talk), Should be an avid listener. - Will be responsible for ATTAINING daily, weekly and monthly Sales Targets. - Interact with the customers to resolve their queries related with hardware/software issues. - Respond to request for support and assistance from customers. - Hands on Windows Operating System, installation and troubleshooting. - Flair & Passion for Sales. - Strong customer service skills. Job Specification: - Ability to close sales. - Excellent communication skills in English. - Should be able to engage the customer in a conversation and avoid dead air on calls. - Accurately capturing required customer details in CRM. - A high degree of self-motivation and drive. - Ability to work both, independently and as part of a team. - Meet Call Quality requirements as outlined via Call Monitoring Guidelines. Requires maintaining 100% Sales Compliance as per Sales Compliance Guidelines. - Adequate working knowledge of Anti-Virus, Spyware, Trojans, Malwares. - Must have good working & operational knowledge of at least 1 of the following: Antivirus Software (McAfee/Symantec/Trend Micro etc.) - Advance operational/troubleshooting skills (for at least one the following): - Computer Desktop/Laptop operations along with peripherals (Printers, Scanners, USB Drives) - Advanced Knowledge of the Operating systems: Windows 7, Windows , XP Home, XP Pro (Set-Up, Install, Re-Install, and Recovery). - Virus/Spyware/Malware eradication including Manual Virus removal. - Basic Networking Concepts (Wireless Set-Up & Configuration & Internet Connectivity). Other Details: Shift Timing: 8.30 PM to 5.30 AM Cab Facility: Provided, Delhi, Noida, Ghaziabad Meals: Provided Working Days: 5 days working with fixed offs Qualification: Graduate/Under Graduate in any discipline Experience: • Industry of the Employer: BPO / Call Center • Total Experience: 0 Yr to 5 Yrs • Annual Salary Offered: Rs 1.2 Lakh / Yr to Rs 5.00 Lakh / Yr • Location of the Job: Noida • Job Type: Full Time • Shift Type:Night

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged

Job Description: 1. Responsible for handling query related to technical issues. 2. Responsible for giving the training. 3. Good communication skill, Good Presentation skill required. 4. Will get an opportunity to interact with HNI, Corporate Clients and Popular Technical Analyst. 5. Client Retention activities. 6. Conduct workshops in Office premises (presentations). 7. Admin work (preparing reports, analysis etc). 8. Office + field based job. If any more queries Contact Akila HR 9884844385

Urgently wanted executive for CCtv installation Have knowledge in DVR & Net Configuration Immediate Joiners preferred Experience: 0 to 6 years Walkin Date: to Venue: Alpster ,TTK Road, Alwarpet, Chennai-. Landmark: Opp to Naradha Gana Sabha Ct: +91-

Excellent Communication Skills In English Undergraduate with minimum 6 months of experience in BPO As Graduates with non tech qualification like BBA, B.Com, BA etc with minimum 6 months experience in any stream Graduate with tech qualification like B.E, B. tech, B. Sc, and BCA with 0-12 months of experience Basic Knowledge Of E-Commerce/ IP/ E-Mail Configuration/ Security Settings Comfortable Working in Rotational Shifts Candidates With 9 - 12 Months Of International BPO Experience Salary:- Salary Slab: 2.04 lpa to 3.00 lpa. 15 days guest house accommodation. (for outside Indore candidates) Travel Reimbursement

Please find below the Coming up campus drives with our Clients for Java/.Net/Oracle in the month of October Details of the Companies we are hiring for- Company1 Company Type- MNC Job Location- Hinjewadi,Pune Job Profile- Java Development/Java Support Eligibility Criteria- BE/Btech/MCA(IT Stream only) with min 60% throughout in 10th/12th and Graduation passouts only Salary Package- 2.2 Lacs Per Annum Company2 Company Type- IT Company Job Location- Baner,Pune Job Profile-.Net Development Eligibility- BE/Btech/MCA (Any Stream) No %age criteria and Any Year Passout can apply Salary Package- 2.4 Lacs per annum Company 3 Company Type- IT Company Job Location- Kharadi,Pune/Nagpur Job Profile-.Net Development/.Net Support Eligibility- BE/Btech/MCA (Any Stream) min 55% throughout in 10th/12th/Grdautaion passout only Salary Package-upto 2 lacs per annum Company 4 Company Type- IT Company Location-Baner,Pune Profile- Software trainee/Technical Support Technical Skills required- C/C++/Java/.Net/SQL Eligibility- BE/Btech/MCA (IT Stream only) passouts with min 50% in academics Salary Package-upto 2 lacs Per annum Company 5 Company Type- MNC IT Company Location- Magarpatta Cybercity,Pune Profile- Software Analyst Technical Skills Required- Excellent knowledge on SQL/PLSQL Eligibility- BE/Btech/MCA passouts with min 60% in academics Salary Package- 3.5 lacs per annum Regards, Pragmatic Career Solutions