Incident

Download the Incident Managements templates and save the loads time. Incident management is the most important process in ITSM process implementations. The process is based on the ITSM best practices, and can be modified to reflect requirements specific to your organization. Incident management documents are used by IT managers, process owners, and process managers who are responsible for the design, implementation, management, and continuous improvement of the Incident process.

EC-Council Certified Incident Handler v2. Prepare to Handle and Respond to Security Incidents. This latest iteration of EC-Council's Certified Incident Handler (E|CIH) program has been designed and developed in collaboration with cybersecurity and incident handling and response practitioners across the globe. The EC-Council Certified Incident Handler (ECIH V2) Training and certification course will address the needs of the professionals who want to get equipped with the principles and knowledge for detecting and responding to the current security incidents and threats emerging in an information system.#ECIHv2 will provide professionals with greater industry acceptance as an Incident Handler...✏️ Stay at ???? and stay safe make your lockdown productive by upgrade your skills!!! ☑️ Course Details Dates:- 5th, 6th, 7th June 2020 Location:- Online Actual fees:- Rs. 20,000/- Discounted fees:- Rs. 18,000/- ????:- +91 83080 96731 Visit:- www.info-savvy.com☑️

ECIH is a program which enables individuals and organizations with the ability to handle and respond to various types of cyber security incidents in a systematic way. The students will learn about computer forensics and its role in handling and responding to incidents. The course also covers incident response teams, incident reporting methods, and incident recovery techniques in detail. #Infosavvy Starts new batch from 21st Feb 2020. Day:- 3Days Course Date:- 21st, 22nd & 23rd Feb 2020 contact:- 99873 78932 visit:- www.info-savvy.com

ECIH is a program which enables individuals and organizations with the ability to handle and respond to various types of cyber security training incidents in a systematic way. Infosavvy is a Institute who provides cyber security expert courses with different types of courses like CISM, PCI DSS, ITIL, CTIA, ISO 27001 and ECIH with Certification and also provides IT management course. Best Institute for Incident Handler Training in mumbai is Infosavvy. for more details contact number:- show contact info visit:- www.info-savvy.com

EC-Council Certified Incident Handler | ECIH v2 Course is a program which enables individuals and organizations with the ability to handle and respond to various types of cyber security incidents in a systematic way.The comprehensive training program will make students proficient in handling and responding to various security incidents such as network security incidents, malicious code incidents, and insider attack threats. #Infosavvy who is providing training of #ECIH v2 with certification.... If you are interested and co-ordinate with us then contact us:- +91- show contact info visit:- www.info-savvy.com

Investigate your workplace accidents by learning NEBOSH Incident Investigation course at the offer price. ✅ Learn from NEBOSH's golden learning partner ✅ Get Trained with Experts ✅ Improve your HSE Skills ✅ Build your Safety Career Upcoming Batch Date: 17.12.2022 to 18.12.2022 Call Now!!.... We help to reach your Safety career dream True!! Contact: Ms. Gifty Jain | +91 8130783230 | show contact info For more details: https://greenwgroup.co.in/training-courses/nebosh-hse-introduction-to-incident-investigation/

Location: Hyderabad Industry: IT-Software / Software Services Job Role: IT Networking- Manager Annual Salary: INR2000000-3500000 Experience Required: 12-22 Years Send CV: deepika@universejobs.com Job Description: https://bit.ly/2ZZ6gMJ

#Infosavvy starts new batch of EC-Council Certified Incident Handler | ECIH v2 Join Infosavvy & keep pace with the fast evolving cyber security world... The comprehensive training program will make students proficient in handling and responding to various security incidents such as network security incidents, malicious code incidents, and insider attack threats. In addition, the students will learn about computer forensics and its role in handling and responding to incidents. The course also covers incident response teams, incident reporting methods, and incident recovery techniques in detail. Batch Scheduled on 27th, 28th, 29th March 2020 Get touch with us... Contact Us +919987378932 visit:- www.info-savvy.com

Technical Support: This support position requires: Key hands-on and customer-facing role in the professional services group who will be responsible for Cloud solution support at customer sites remotely Demonstrated capabilities in leading basic support activities like incident logging, initial troubleshooting, doing root cause analysis, updating knowledge base, logging updates, interacting internal, external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures. Closely interact with enterprise customers in leading technical support of Cloud product issues Closely collaborating with engineering teams in thoroughly understanding the technical aspects of the solution provided for self-reliant delivery and support to enterprise customers Technical Skills: Linux/UNIX Basic shell scripting and networking knowledge Knowledge of Java and SQL is a plus. Desired Skills & Experience: BS in Engineering, Computer Science, or related discipline 2-5 years of work experience in a customer-facing role supporting security or enterprise software products, consulting services. Enterprise software deployment experience delivering to global enterprise customers is a plus. Basic working knowledge of Linux, etc., operating system, and shell scripting Working knowledge of load balancing, clustering, and redundancy is a plus. Working knowledge of http, web applications, and email servers is a plus. Working knowledge of networking and application security is a plus. Working knowledge of enterprise databases is a plus Strong communication and incident management skills. Thinks collaboratively and communicates effectively with customers, partners, and people at all levels. Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast paced environment. Ability to ‘think outside the box’ and willingness to do whatever it takes to get the job done right and within schedule. Good analytical and troubleshooting skills. Team player

Immediate Hiring Mechanical Engineer Graduates... Responsible for engaging and coordinating with various teams to mitigate the incidents. Ensuring all the incident related metrics and process are followed during and after the incident. Should understand application functionalities and technical architecture to guide the teams during incident. Qualification: Diploma / BE / B Tech Mechanical Engineer Experience: Freshers Salary: 12k to 15k Functional Area: Production / Maintenance Work Location: Chennai (Sriperumbudur / Ambattur) Further Details Contact Nandhini HR 99623@@21948

II/III- Level Support regarding SAP Operations and Project Support (Backend, Branch/Store, Incident/ Problem/Configuration Mgmt.) III- Level Planning. Overall responsible for the Incident management process for SAP Delivery of complex nonstandard orders (special reports for customers etc.) Support of EUHD: Know error documentation, Providing of Tools mail CV s to

Company Name: Microland Limited Skills Required: NOC network operation center Experience Required: 1 - 5 Year(s) Job Location: 1+Years of Experience into NOC profile. 24*7 monitoring of network, DB, Applications and Servers for Walkin Date: 16 August Walkin Time: a.m - p.m Job Description: 1+Years of Experience into NOC profile. 24*7 monitoring of network, DB, Applications and Servers for availability, capacity and performance. Follow the event management processes as defined by Cadence Incident recording, Validation and Qualification Bridge opening/handling and coordination with Service Owners and stakeholders as per the list provided Handle and classify Alerts, Service Requests and Emails Timely ticket update, notification and tracking of the incidents including the critical incidents Follow service management processes established by Cadence Ping, Telnet and basic routine task execution basis scripted document/ SOPs Execute the prerequisites/logistics as per the Incident flow defined by Cadence Follow established Communication and escalation procedures Walkin Venue: Microland Limited, 2nd floor,1B, Ecospace Bellandur, Outer Ring Road Bangalore -India

Opening for Highest pay in pune- Wipro- Walk in AUNDH- Need Excellent communication Experience one year in international BPO voice/ knowledge in Telecom Send resume or call 9552228200 (Amol) / 7720089763(shital) Job Description:- (Australian Telecom Process, Client TELSTRA) Australian biggest brand “Telstra” its direct interaction with onsite Telecom Technician to get the services (cut over) activated at customer’s premises for Fixed Landline and Broadband through Fiber optic Network. Specifications:- • Handling calls for Telstra Technician and Case Manager’s to resolve customer issues with Fixed landline and Internet service. • End to end trouble shooting on NTD (network termination device) and HNG (Home network gateway) Modem /Routers. • Helping customer to set password for the routers. • Connecting their Landline phones to the modem wired as well as wireless using Gigaset phones by setting Wi-Fi connection with wireless routers and modem. • Giving first call resolution by Activating the incoming calls once the connection are proper and if the customer is able to browse internet and also make calls from the phone connected to modem. • If the issues are still not resolve then getting it resolved by calling onshore escalation to seek help in getting customer or technician issues resolved providing FCR (first call resolution) •Activation -Deactivation of ADSL and POTS Services • Assigning network path,PGS (pair gain System). • Programming the network and assigning the orders to field tech for jumpering. Benefits: 1) Provides true visibility and accountability for Incident 2) Drives efficiency, discipline and productivity for incident Thanks & Regards Amol Upade Team Lead Eminent HR +91 955 222 8200 +92 772 008 9763

SERVICENOW ADMIN AND DEVELOPMENT During this 3-day interactive training course you will implement various system administration functions in your own instance, which is a safe sandbox to perform fundamental administration and configuration tasks: • Perform core configuration tasks. • Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts. • Use the Mobile Platform. • Activate Plugins. • Add users, groups, and roles. • Manage data with Tables, the CMDB, Import Sets, and Update Sets. • Work with two key Process Applications: Knowledge Base and Service Catalog. • Create Workflow activities and approvals. • Configure Alerts and Notifications. • View Upgrade History and Status. • Control System Access and Data Security. • Create Baseline Performance Metrics. • Run Reports, configure SLAs, and perform Instance Branding and Customization. • Integrate social IT elements and learn best practices. We weave a scenario throughout our course to present real world, relevant lab exercises. The 3-day class features lecture and group discussions, as well extensive hands-on practice and reinforcement delivered in a wide variety of labs, tech talks, and a comprehensive case study. Click here to view the entire course outline. Who Should Attend This course is designed for new ServiceNow System Administrators, those who are 0-3 months into a new deployment. Prerequisites The Foundations online learning course has six modules which introduce the ServiceNow platform and interface, where you explore what you can do on the platform. Class Schedule (includes 1 hour lunch break)- 3 days. Service now Advanced Administration Are you administering a ServiceNow system and need to fine-tune features based on your organization's needs? Want to learn how to automate more of your company processes? This two-day course provides hands-on practice for implementing new workflows and changing system settings. Best Practices around a core set of ServiceNow applications are detailed and applied to course work. Starting with a Requirements document, students implement workflows and system enhancements to a ServiceNow system that has been in production for approximately 6-12 months. A compelling story is woven throughout the course content and lab work to help students learn to: • Capture class work in update sets to understand their purpose and movement. • Implement new workflows that use a variety of activities to understand how records are generated from workflows. • Coordinate Service Catalog options, including two-step checkout, cart controls, and variables. • Create and link Content Management System (CMS) content blocks and pages to present a menu of services to ServiceNow users. • Use a database view and trend data to do reporting. Field color assignment and security controls are discussed in relation to reporting. • Implement a Web Services integration and learn about the possible data paths into ServiceNow. • Set system controls that direct the right data to the right users at the right time. • Investigate performance issues, learn troubleshooting tools, and use system logs to find issues. Who should attend: This course is designed for ServiceNow administrators and consultants who maintain ServiceNow systems that have been in production for approximately 6-12 months and successfully passed the System Administration certification. Prerequisites • Certified System Administrator • Students should work all of the exercises and labs from lessons 1 – 8 of CodeAcademy's JavaScript course. • scripting in ServiceNow is highly recommended Course Details: • 2 day, Onsite Instructor Led training course Scripting in Service Now Need to take advantage of the extensibility of ServiceNow? Want to add new functionality or modify the baseline behavior of your instance? If so, attend Scripting in ServiceNow to learn how to use our JavaScript API. This class begins with client side scripting and transitions to server side scripting. You will write, test, and debug scripts using real-world, relevant lab exercises. The class features lecture and discussion as well extensive hands-on practice and reinforcement delivered in a wide variety of lab activities. During this interactive training course you will perform scripting functions in your own instance. This will provide a safe sandbox for practicing and becoming comfortable with both client side and server side scripting, including UI policies, business rules, and best practices. The course content and lab work help students learn to: • Determine when it is appropriate to script • Configure a ServiceNow instance for Scripting • Write, test, and debug client side scripts o Client Scripts o UI Policies o UI Scripts • Write, test, and debug server side scrip o Business Rules o UI Actions o Script Actions o Workflow Scripts o Scheduled Jobs o Develop Scripting best practices o Write, test, and debug Script Includes o On Demand Functions o Server side o Client/Server • Manage Events Who should attend? Experienced ServiceNow System Administrators wishing to extend the functionality of their instance. We recommend that you have a minimum of 3-6 months of experience with the ServiceNow platform and have attended the System Administration course. System Administration certification is preferred. Prerequisites Ability to write, test, and debug JavaScript. Course Details: 3 day, Onsite Instructor Led training course. SERVICE NOW ONLINE TRAINING COURSE CONTENT: 1) INTRODUCTION TO SERVICENOW TRAINING • Introduction to service now instances & Process • SNC Navigations • SNC Applications and Modules • Forms, Lists and Tables 2) BASIC FORMS AND LIST MODIFICATIONS AND ADMINISTRATION • Personalizing Forms • Creating new sections in forms • Personalizing Lists and List controls • Introduction to Different types of Fields • Dependent choice field creation 3) CONFIGURING USERS AND GROUPS AND ADMINISTRATION • Users • Groups • Roles • Roles tagging to users and groups 4) TABLES & COLUMNSAND ADMINISTRATION • Introduction, schema map, creating tables adding fields etc. • Auditing tables and fields • Skipping a field from Auditing • Recovering deleted data 5) APPLICATIONS AND MODULESAND ADMINISTRATION Creating and modifying applications and modules and other related activities of Servinow admin Limiting access of Applications and modules to specific set of roles 6) INTRODUCTION ON DIFFERENT MODULES • Incident Management • Problem Management • Change Management and it’s workflows • Servicenow Training developer Level Management 7) CHANGE MANAGEMENT • Different types of change requests and their significance • Change Types and Respective workflows • Risk Assessment Plugin activation • Risk Questionnaires configuration and defining thresholds and conditions • Approvals debugging in workflows • Creating Dynamic approvals 8) SERVICE LEVEL MANAGEMENT • SLA definitions and triggering conditions • SLA schedules • Excluding and Including holidays in Schedules • Retroactive start usage in SLA • SLA workflow and Notifications on breach 9) SERVICENOW TRAINING CATALOG • Introduction to Items and Categories • Record Producers • Introduction to Variables and Variable Sets. • Creating workflows • Associating workflows to Items 10) EMAIL NOTIFICATIONS AND EVENTS • Email notification creation(when to trigger, whom to trigger, What content to send) • Templates utilization in email notification • Events creation • Email notification through events • Email notification in workflow via notification and events • Send to event creator usage • Email Inbound and Outbound server properties setting • Debugging mail sending issues 11) IMPORT SETS AND TRANSFORM MAPS • Data load through excel • Transform Mapping(Auto and Manual mapping) • Transform Scripts to restrict inserts and update • Data source creation (FTP,JDBC,LDAP,files like excel,csv) • Utilizing data source in Data loads • Scheduled Imports 12) CMDB AND DISCOVERY • CMDB purpose in incident & problem & change request • CMDB classes structure • Data load using import sets into CMDB • CMDB relationships creation • Different ways how data come into CMDB(importsets,discovery,3rd party CMDB integration) • Discovery purpose • Help the helpdesk in ServiceNow • How to enable Discovery in Snow 13) SCRIPTING • Client Side scripting • Client Scripts (Intro, How to write and use) • UI Policy (Intro, How to write and use) • Server Side scripting • UI Action (Intro, How to write and use) • Business Rules and Global Business Rules (Intro, How to write and use) • Script Include 14) UPDATE SET • Creating an update set • Using an update set • Creating update source • Retrieving update sets • Moving changes between instances • Errors skipping and checking • Advantages and best practices 15) REPORTS, GAUGES AND HOMEPAGE • Creating Quick reports from lists • Creating Reports, Gauges and Homepages • Various types of reports and usage • Using Script Includes in reports • Scheduling reports • Report Administration 16) INBOUND EMAIL ACTIONS 17) ACCESS CONTROL RULES (ACL) 18) MID SERVER INSTALLATION • Mid Server setup download • MID Server configurations • Running MID servernow Training • Debugging MID server issues 19) SSO AND LDAP BASICS AND PROCESS • Purpose of SSO and LDAP • SSO considerations and requirements basics • SSO properties configurations • LDAP server configurations • LDAP OU definitions, Data Sources and Transforms

Job Summary ITIL & ITSM implementation on user admin, incident,change,problem management with service and product catalog design and implementation... Most demanding platform in IT sector. High package salary. Direct joining in L2 and L3 Responsibilities and Duties user administration incident management change management problem management service catalog design and implementation product catalog design and implementation Required Experience, Skills and Qualifications 0 to 1 years of experience he/she should be b.tech candidate with some programming knowledge Benefits support team l1,l2 or l3 level Job Types: Full-time, Walk-In Salary: 10,000.00 to 20,000.00 /month

GoLogica conducts BMC Remedy Training will help you to acquire the skills required to develop and manage the applications in the BMC Remedy AR system. It offers an in-depth understanding of the concepts of BMC Remedy Architecture, Remedy forms, workflow actions. BMC Remedy ITSM Suite is a single step solution for IT Service Management with different modules. BMC Remedy ITSM comes with Incident & Problem Management Modules called as Service Desk. There are other Modules such as Change, Service Request and Knowledge Management which can be installed & configured on top of ITSM. Companies looking for an innovative IT service management tool designed for mobile devices do not need to look further than BMC Remedy 9. From our course you will learn Architecture of BMC, Introduction to BMC Remedy Developer Studio, Introduction to Remedy Forms, Database architecture, Designing and creating forms, working with different fields, Working with table fields BMC Remedy developer studio, workflows and actions, access control and many other key features.. What you will learn in BMC Remedy Training? With GoLogica’s course on BMC Remedy, you will be learning Introduction to Remedy AR System, BMC Remedy Architecture, Introduction to ITIL, Overview of BMC Remedy Out of the Box, Applications (Incident Management, Problem Management and Change Management), Installing AR System procedure and sequence, What are new in BMC Remdy 9.1 (New features), Compatibility – Supported Vs. Not supported, Introduction to BMC Remedy Developer Studio, Introduction to Remedy Forms, Database architecture, Designing and creating forms, working with different fields, working with table fields, How BMC Remedy 9.1 is different from BMC Remedy 7.6 and 8.x, work flows and actions, and access control. Who should take this BMC Remedy training? BMC Remedy is for Administrators, Developers, IT managers, Projects managers; Professionals who want to extend their skill-set with advanced technologies, Aspirants aiming for a career in this field. The Average Salary Of a BMC Professional is around $ 163k. Contract Details: show contact info Company Description Gologica For Details: https://www.gologica.com/course/bmc-remedy-training/

GoLogica conducts BMC Remedy Training will help you to acquire the skills required to develop and manage the applications in the BMC Remedy AR system. It offers an in-depth understanding of the concepts of BMC Remedy Architecture, Remedy forms, workflow actions. BMC Remedy ITSM Suite is a single step solution for IT Service Management with different modules. BMC Remedy ITSM comes with Incident & Problem Management Modules called as Service Desk. There are other Modules such as Change, Service Request and Knowledge Management which can be installed & configured on top of ITSM. Companies looking for an innovative IT service management tool designed for mobile devices do not need to look further than BMC Remedy 9. From our course you will learn Architecture of BMC, Introduction to BMC Remedy Developer Studio, Introduction to Remedy Forms, Database architecture, Designing and creating forms, working with different fields, Working with table fields BMC Remedy developer studio, workflows and actions, access control and many other key features.. What you will learn in BMC Remedy Training? With GoLogica’s course on BMC Remedy, you will be learning Introduction to Remedy AR System, BMC Remedy Architecture, Introduction to ITIL, Overview of BMC Remedy Out of the Box, Applications (Incident Management, Problem Management and Change Management), Installing AR System procedure and sequence, What are new in BMC Remdy 9.1 (New features), Compatibility – Supported Vs. Not supported, Introduction to BMC Remedy Developer Studio, Introduction to Remedy Forms, Database architecture, Designing and creating forms, working with different fields, working with table fields, How BMC Remedy 9.1 is different from BMC Remedy 7.6 and 8.x, work flows and actions, and access control. Who should take this BMC Remedy training? BMC Remedy is for Administrators, Developers, IT managers, Projects managers; Professionals who want to extend their skill-set with advanced technologies, Aspirants aiming for a career in this field. The Average Salary Of a BMC Professional is around $ 163k Contract Details: show contact info Company Description: Gologica More Details:https://www.gologica.com/course/bmc-remedy-training/

copy and paste the URL apply directly for company (http:///CPLive/client/JobDetails.asp x?RID=657) Roles and Responsibilities Perform VMware (ESX Server) and Windows Operating system upgrades, capacity planning, and performance analysis as it relates to day-to-day operations Must have Strong written and verbal Communication skills and Client handling skills Problem Management; Escalation Handling; RCA Strong Cluster Administration & Troubleshooting skills. Skills Active directory troubleshooting skills Should have knowledge of Incident, Change management and Remedy L3 level troubleshooting skills on Vmware cSphere Advance DHCP, DNS and WINS knowledge Advance Win2K8 and Win2K3 OS troubleshooting skills. VCP Certification Required; MCSE Certification Required Minimum 6 years working knowledge of Enterprise-class Storage from EMC Key Skills: Windows Admin, VMWare Admin, ESX Server, DHCP, DNS, MCSE, Storage, EMC Storage copy and paste the URL apply directly for company (http:///CPLive/client/JobDetails.asp x?RID=657)

Job description Our Managed Services Client, located on the subway line in Toronto, is looking for a fairly Senior & VERY technically sound 1st/2nd Level Support. You will have experience delivering a great customer experience, handling end user support requests with impeccable professionalism and ensuring that tickets are resolved in a meticulous and complete manner. The scope of this role includes remote (and rotational onsite) end user support for Windows-based desktops, mobile devices, enterprise server / cloud environments and provides Incident Management and Problem Resolution in a continuous improvement mindset. This role will be a combination of Tier 1 / Tier 2+ role. Applicant will be expected to act as a customer liaison and then to also be able to triage and resolve a wide range of issues (some of which may require on the job learning). Experience in IT Operations is essential. The Service Desk Engineer proactively triages, classifies and reviews Incidents / Problems to ensure proper SLA compliance for all customers. This role ensures client connectivity and service assurance for communication devices, remote access servers and all business-critical server-based / cloud systems and may be the technical resource for third party vendors when required. Responsible for proactively detecting critical system outages and escalating to Tier 3 engineering resources or vendors for timely problem resolution and Root Cause Analysis. Update documentation including user guides and triage Wikis as required. This role is also required to deliver “on call” or extended hours support on a rotation or shift basis.: • Excellent troubleshooting abilities with complex problems relating to IT infrastructure • The experience to be able to prioritize, categorize calls and receive and respond to service tickets for assistance via telephone, email or chat in accordance with each client's Service Level Agreement • Experience in managing changes and deletions for users to systems, networks, applications and voice services in accordance with customer policies • Must have the aptitude and means to learn a broad and comprehensive set of systems pertaining to client’s architecture and infrastructure Interested Candidate send your complete documents (C.V, Qualification Details, Work-experience Details, Passport front page & last page scan copy image, one Passport size photograph) to our company email ID. For further Queries Contact Mr. ADIATYA JASWAL (P.M) (+91 / ).

Immediate Hiring for Desktop Support Engineer in Thane West. Location: Ghodbundar Road, Thane West. Job Profile Title: Desktop Support Engineer. Experience: 1 to 2 Years. Salary: As per Industry Standard Job description for Desktop Support Engineer • Desktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; -Updating current infrastructure; Deploying new equipment; • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe. • Provide initial assessment of urgency and business impact on all support calls. • Manage service requests, software installations, new computer setups, upgrades, etc. • Record incident resolutions in the Help Desk tool. • Support the following technologies: Linux,Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned. • Monitor daily backups. • Ability to work independently and in a team environment. • Ability to communicate well with internal and external contacts. **Candidate should have his own Bike ** For more details or to schedule your Interview contact us: Ms. Akshata Landline: 022- Mobile:

Responsibilities: • Plan and execute maintenance of permanent way (This will include rails, sleepers, all track components, guideways, viaducts & tunnels) • Carry out defects trend analysis and incident investigation • Develop and implement maintenance procedures • Manage and upkeep department maintenance document • Provide training for staff Requirements: • Degree in Civil Engineering • At least 5 years' relevant experience in a railway environment or construction/maintenance environment • Team player with strong leadership, interpersonal and communication skills • Self-motivated and resourceful individual • Prepared to perform night shift work occasionally • Free from Colour vision deficiency Interested Candidate send your complete documents (C.V, Qualification Details, Work-experience Details, Passport front page & last page scan copy image, one Passport size photograph) to our company email ID. For further Queries Contact Mr.Aarav Malhotra (+91 /).

Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

Excellent Ethical Hacking training center in Chennai with job placement. Ethical hacking is used in cyber crime purpose , since every MNC’s or even in government sector requires a certified ethical hacking professional for safe guarding their data’s and information in internet. Peridot systems offers world class professional training in ethical hacking technology , for more details contact log on to www.peridotsystems.in or ring us on 9566182378 / 044-45501165 – sinduja , course planner. Here job oriented placement training will be provided rather then theoretical classes. Ethical hacking is not for stealing its for protecting. Benefits of peridot systems : • Real time project training will be offered. • Six month lab facilities for practicing purpose. • One year technical support regarding course related and job related quries. • Free sotwares will be provided. • Classroom and online training will be offered. Ethical hacking course sample : • Networking & Basics • Google Hacking • Windows Hacking • Trojans & Backdoors • Proxy & Packet Filtering • Sniffer • Physical Security • Cryptography • Firewall & Honeypots • Vulnerability • Session Hijacking • SQL Injection • Exploit Writing • Reverse Engineering • Incident Handling & Response • Mobile Phone Hacking For more details contact Ph No :( 9566182378 / 044-45501165) – sinduja. Mail us : papitha.v@peridotsystems.in Venue : KamatchiKrupaApts, Adyar. Land-Line: 044-42115526.

Job description: 1. Troubleshoot for technical issues related to computers 2. Providing technical assistance to international clients Should focus on selling of Annual/Per incident plan 3. Technical Sales process(Only voice based) receive the calls of the Customers, Solve their query, up-sell the product 4. Responsible for effectively handling customer objections/queries, and meeting conversion/revenue targets Interaction with customers located in the USA /Canada over the phone 5. Performing callbacks as required 6. Respond to request for support and assistance from customers. Skills required: 1. Excellent communication and customer service skills 2. Flexible work style - ability to work shifts and weekends 3. Professional work attitude, ability to learn 4. Ability to work under pressure 5. Experience in sales(Voice) or Fresher with excellent communication skills would also work Salary - Negotiable + free meals + attractive incentives Job Location – Noida Education – Any graduate / post graduate. Gunjan Kamboj HR Executive Contact details: -

Immediate requirement for CCVP certified consultant Minimum 3+ years of experience location: Pune Hands-on with the following platforms: Cisco Unified Communications Manager (6.x, 7.x, & 8.x, 9x) Cisco Unity (4.x & 7.x, 8.x) Cisco Voice Gateways(SIP,H.323) Cisco IP telephony,UCCX, UCCE, Cisco presence Understanding preferred in Cisco UC and UCCE platform, VM Ware, Windows and Linux operating systems Incident Management, Change management,Problem management Strong technical background and excellent communication skills Mandatory Certification in CCVP

We are hiring 100 employees for its offices located at Mohali, Noida and Jaipur and Dehradun. Please let us know the suitable time to discuss it further. More details furnishing below. Job description: • Troubleshoot for technical issues related to various devices (PC/Laptop, i Pad, Smart Phones etc) • Providing technical assistance to international clients Should focus on selling of Annual/Per incident plan • Technical Sales process(Only voice based) receive the calls of the Customers, Solve their query, up-sell the product • Responsible for effectively handling customer objections/queries, and meeting conversion/revenue targets Interaction with customers located in the USA /Canada over the phone • Performing callbacks as required • Respond to request for support and assistance from customers. Skills required: • Excellent communication and customer service skills • Flexible work style - ability to work shifts and weekends • Professional work attitude, ability to learn • Ability to work under pressure • Experience in sales(Voice) or Fresher would also work Package - as starting Salary + Up to Incentive (Depend on Tech Sale conversion) -One time Meal Facility. -DOJ for the selected students will be

We are here to release your tension. We provide trained,trusted and well experienced NURSE, AYA, And MAID & COOK against affordable rates. So please don't appoint any staff directly to save RS 10/- OR 20/-. THEN YOU CAN AVOID BAD INCIDENT LIKE THEFT, BURGLARY AND MURDER TOO.OUR STAFF ARE REGISTERED WITH THEIR ALL THE RELEVANT DOCUMENTS LIKE:- 1) PHOTO IDENTITY PROOF 2) ADDRESS PROOF 3) DATE OF BIRTH PROOF OUR SERVICE:- 1) AYA (DAY & NIGHT)= HRS 2) COOK (MORNING)=6 HRS 3) MAID (DAY ONLY)=6/8 HRS 4) NURSE (DAY & NIGHT)= HRS

To provide preventative maintenance, configuration, installation, integration, preventive checks of SDH and SDH fibre backhaul; *To perform network provisioning activities. *Coordinates tasks & cooperate closely with other teams as well as to contribute to network rollout. *To be responsible for implementation of various tasks or WO s assigned by senior engineer /TL or manager and give suggestions to senior engineer/TL or manager for development/improvement of the preventive and corrective maintenance activity processes. *To be responsible for analyses and provide solutions to the problems encountered on the network. *Performing periodical preventive maintenance, corrective maintenance checks and work order execution. *Document incident reports, trouble tickets to vendor, final solution for problem. Regular and systematic trace of RF transmission reports and generation/trace of DC power performance report, individual control of each site abnormal behaviour. *Preparation of the corresponding reports regarding responsible area *To contribute to acceptance of new installed sites, nodes, equipments. *To be responsible for checking compatibility of spare parts to support continues uptime of responsible equipments. *To and ensure up to date of related network passports and diagrams. *To be in close contact with Network Monitoring Centre for problem solution for responsible network elements uptime *To be available 24h/7d on-call. To be flexible and high response. *Ensures confidentiality of information. *Preparation of the corresponding reports regarding responsible area. *To be responsible for assigned to company preventative maintenance defined SLA and KPI and provide regular based reporting. *To guarantee compliance of executed works to the business procedures and instructions. *To share knowledge and skills with colleagues required for unit activities. *To be responsible to perform and obey all assigned Manager s or Team leader s business related tasks and instructions. *In case of needs to provide support to other FLM team staff. *Experience in Telecom Industry preferred

Qualification: BE/MCA/BCA/BSc/BCom Experience: 2 years Location: Basaveshwaranagar, Bangalore Positions: 1 Working Hours: US shift Requirement Specification: At least 2 years support experience in web applications Should be agreeable for night-shift Good analytical and problem-solving skills Excellent communication, attention to details, accountability Good verbal and email communication skills Be able to work alone or within teams Have experience working in the technology industry Roles & Responsibilities: Understand the full functionality of client s web application Understand and resolve Customer issues Communicate to customers on their issues Setup the application for new customer Create and manage customer IRs (Incident Report) on Jira Service Desk Work with the Engineering team to fix customer issues