TECHNICAL SUPPORT EXECUTIVE IN INDIA

Qualification: BE/MCA/BCA/BSc/BCom Experience: 2 years Location: Basaveshwaranagar, Bangalore Positions: 1 Working Hours: US shift Requirement Specification: At least 2 years support experience in web applications Should be agreeable for night-shift Good analytical and problem-solving skills Excellent communication, attention to details, accountability Good verbal and email communication skills Be able to work alone or within teams Have experience working in the technology industry Roles & Responsibilities: Understand the full functionality of client s web application Understand and resolve Customer issues Communicate to customers on their issues Setup the application for new customer Create and manage customer IRs (Incident Report) on Jira Service Desk Work with the Engineering team to fix customer issues