Team leader customer service

Permanent Graduate Desirable worked in Healthcare/ Diagnostics in Same role Experience of Handling Customer support in supervisory role for 2-3 Yrs. Eligible Freshers may be considered

Team Leader-Customer Care will be responsible for the overall experience and satisfaction of the customers starting the cycle from getting their queries till the time their orders gets delivered and even after that. Graduate candidates with an experience of 1-2 years will be preferred for the same. Candidate must be fluent in English and Hindi Language....

Job Description: Looking for candidates strong in Operations & Team Management for the "Team Leader Customer support-Operations" role. Company: Flipkart Qualification: Any Graduate Experience: 3 to 8 yrs. Salary: P.A No of Openings: 7 Details of the role as under. Overall Experience: 3+ yrs Relevant Experience: 1+yr of TL exp on papers (Experience as a Team Lead in BPO Operations for Inbound/Outbound, Voice, Technical/ Non-Technical process only entertained). Experience in daily operations & team management Work Location: Ozone Tech Park, Garvebhavipalya, Bangalore Education: (Diploma)/ Graduation/ PG Workdays: 6 days-Rotational Work timings: Rotational shift Language Proficiency: English & Hindi Immediate Joinees preferred Cab facility avaialable (Paid benefit) Overview of the role: Must posses Customer Service Attitude, Mentor and develop the team, Responsible for Teams performance on operational Metrics Preferably from BPO background, Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, RAG analysis, Maintaining SLA, Attrition management Etc) Handling Escalation calls of Customers and confirming Customer Satisfaction, track & ensure closure of complaints. Strong Rapport building skills with Team amp; stakeholders, ensuring less attrition in the team Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective To effectively manage Contact Centre operations for constant performance achievements. Contributing as a revenue Generator for the given project. Identify relevant training needs of agents; ensure effective implementation. Interface with IT/HR/ Training/Quality inorder to improve the teams Performance Venue: Flipkart Internet Pvt. Ltd. No., Ozone Manay Tech Park(Ozone Group), 7th Floor, Garvebhavi Palya, Hosur Road, Bangalore - Landmark: 3kms from Silk Board, Near Oxford Institution, Opp. Nandi Toyota Showroom(2nd one)---Kudlu gate.

CUSTOMER CARE SERVICE N TEAM LEADER Salary International .. SUNDAY FIXED OFF* LANGUAGE: HINDI ONLY* FRESHER & EXPERIENCE* EASY SELECTION... BEST OPPORTUNITY TO MAKE YOUR CAREER & TO IMPROVE YOUR COMMUNICATIONS SKILLS... We've walk-ins between AM to 5:30PM

Team Leader – Inbound process • He or she must be handling team of employees. • Must be having good knowledge of Dialer. • He/She should have knowledge of calculating the Attrition ratio. • Hands on making reports. • Good team handling skills. • Experience in handling customer service team Skills Required:- • Graduate in any steam. • Should be good in communication skills. • Should have good hands on Excel & Formulas/ Dashboards. • Open for rotational shift if required depend on process requirements. CTC- upto 22CTC Location – Naraina Industry- BPO Interested candidate may apply or call Rachna at For more openings visit "srpl.in"

Customer Care Executive / Team Leader Looking for Customer Care Executive. Salary Rs.... Candidates should be12 pass... good communication in Hindi and able to convince customers.... salary-no constraint for deserving candidates... No target... Interested candidates can call us or walkin with your updated CV.

Team Leader, M / F candidates can apply We Have An Urgent Requirement For Customer Care Executives * nternational BPO* Day/Night Shift.* AGE: Years. * Minimum Qualifications:-12th To Graduation. * Full Time * Salary: 8k - 16k Incentives * Sunday Off * Languages: Hindi & English.* Freshers & Experience * Looking for Customer Care Executive. Salary Rs. to . candidates should be graduate or 12th fresher and experience both can apply good communication skills attractive salary incentives for both domestic and international process inbound/outbound process....

Team Leader,Tele Calls Work In Bpo WE HAVE AN URGENT REQUIREMENT FOR A REPUTED COMPANY... BASIC REQUIREMENTS:* EDUCATIONAL QUALIFICATION:- 12TH PASSED OR FAILED, UNDER GRADUATE, GRADUATE.* GENDER:- FEMALE / MALE.* DESIGNATION:- CUSTOMER CARE EXECUTIVE.* SHIFT:- DAY SHIFT.

Customer Service Responsibilities list: Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives. Inerested candidates kindly apply.

Graduate or PG. Minimum 3-4 years of CC experience. 1 year in the role of TL. Should be able to manage team. Good Communication skills. Analytical in nature. Should be from e-commerce industry and preferably from customer service background 1. Proactively manage team members. 2. Ensure defined SLA deliverables are met for the team. 3. Bring in continuous improvement on productivity and quality for process being managed. 4. Control team attritions 5. Efficient roster management for continuous service round the clock for Customer Service Team. 6. Maintenance of SOP and other process documents

Adeeba E Services is hiring for Team Leader / Supervisor profile for Website SEO Voice Process Camping for US client Skill: Candidate should have minimum 3 years experience in Website Process. Capable to handle Team Able to close Calls Meeting up team target. Motivating team to get project. Client Communication After Sales service Up selling. Salary: Best In Industry Perks: Fixed Salary Unlimited Incentives 5 days working [Saturday-Sunday fixed off] Unlimited Incentives based on performance Assured hikes for candidates with relevant experience For more details Eight four two zero eight one five one five nine (HR – Maya)

Minimum 3 years experience in Team Leading and 1 year in telesales. Excellent sales and negotiation skills Excellent communication and 'people skills' Good planning and organizational skills The ability to work calmly under pressure Meeting Sales Goals, Negotiation, Selling to Customer Needs, Sales Planning, Building Relationships, Managing Processes, Market Knowledge. Salary: 28k Role: Team Leading Location: Delhi/NCR Key Skills: Training Team Leading Teams leader customer support Customer servicing Telesales BPO and call Centre Desired Candidate Profile Education-Graduate Contact Details:- Ms.Simran Ms.Natasha Ms.Mansi Walk in with Updated C.V.& 2 Passport Size Photographs Between Am - 5:00 Pm (Monday to Saturday) Send your resume at:- Interview Venue:- EXCELLENT JOB SOLUTIONS PVT. LTD. D-246,Balaji Chamber,2nd Floor, Near Laxmi Nagar Metro Station Gate No.1,Opposite Dr.Khullar Clinic, Lalita Park,Laxmi Nagar, Delhi- Website: www.excellentjobssolution.com

Warm Greeting from "HINDUJA GLOBAL SOLUTION"..!! Great opportunity for BPO professionals..?? Huge openings available for TEAM LEADER / QUALITY ANALYST / TRAINER in Voice outbound process..!! DIAL-+91- Please find the below job description for our domestic / international openings for TEAM LEADER / QUALITY ANALYST / TRAINER position. International / Domestic Process: - Type of program: Customer Support / Technical Support (Outbound Voice Process) Qualification & Experience: - PUC / Diploma / Graduate / PG With BPO Experience. - Minimum 2 of Experience is mandatory in Sales (Outbound). Requirements: - Excellent Communication skills in English both written and verbal. Package: - For QA / Sr.QA: Upto 3.5L PA - For TL / Sr.TL: Upto 4L PA - For Trainer / Sr. Trainer: Upto 4L PA Shifts: - Predominantly Day shift Round of interview: 1. HR round 2.Manager F2F Walk in B/W: A.M- 4.00 P.M (MONDAY -FRIDAY) Interview going on daily basis…!!!! VENUE  HINDUJA GLOBAL SOLUTION Ground Floor, AMR TECH PARK, Jam Cracker Building, Behind IBIS Hotel, Bommanahalli, Bangalore- THANKS & REGARDS, RAAJ Sr. EXECUTIVE - TA

Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Influences customers to buy or retain product or service by following a prepared script to give product reference information. Documents transactions by completing forms and record logs. Maintains database by entering, verifying, and backing up data. Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs. Maintains operations by following policies and procedures; reporting needed changes. Maintains quality service by following organization standards. Maintains technical knowledge by attending educational workshops; reviewing publications. Contributes to team effort by accomplishing related results as needed.

Graduates in any Discipline • Minimum 2-3 yrs of experience in customer support process including a min 1.5 yrs of managing team • Fluency in English+Regional (Preferred) • Management of daily activities of a team of Voice/Service Request mgt agents • Telecom Industry Experience would be preffered • Ensures achievement of all system, team and individual Tech Support goals and standards • Manages Key performance indicators • Responsible for administrative aspects including reporting • Superior communication (oral, written), presentation, and interpersonal skills • Proficiency in Call center & Tech Support applications, Work-force management applications, Quality tools and technologies, and other related Call Center/Tech Support software