Technical team

Backpacker Panda Holidays Pvt. Ltd. Company Name, Profile, Work Culture: Backpacker Panda is the new vibrant start-up company on the block with passion towards creating a data driven company and changing the way people backpack, travel, hike and bike in India. The hospitality market of India is slated for a disruptive change with our concept. Working with us will not only be a challenging and fun job but it will be a great opportunity for you to hone your entrepreneurial talents. Website: www.backpackerpanda.com Point of Contact for CV s / Email ID: Geeta - - Number of Vacancies: 2 (1 Senior and 1 Junior) Keywords: Technical Team Lead - CTO (PHP), PHP Developer, Zend, PHP5 OOP, YII, WordPress, MVC, HTML5, CSS, SASS, JSON, SOAP, ETL, Fresher. Job Title / Designation: Technical Team Lead - CTO (PHP) The Technical Team Lead (PHP) role is located at our head-quarter office in Pune. We are looking for an awesome person who is a coder at heart and enjoy managing and growing engineering teams. You are hands-on team player with entrepreneurial spirit. You must be available right now and are either based in Pune or willing to move here. Job Description: You are responsible to develop and grow our engineering team while meeting and creating company goals on the technical front. You are responsible for product delivery, code quality and architecture. You ensure scalability, security and performance of our platform. You work closely with the founders and set both short- and long-term technical goals. Key Functions & Roles of the Candidate: You successfully finished your academic studies in the field of computer sciences and have 3+ years of experience as a developer You are experienced PHP developer - Knowledge of Phalcon, Zend Framework PHP5 OOP, Yii framework (any framework), MVC, Design Patterns is a plus but not necessary Feels comfortable using HTML5, CSS, SaSS, jQuery, Ajax Have experience with REST API, JSON, SOAP Have experience using any ETL tool is a plus Experience with working in agile environment using scrum board is a huge advantage You are proactive, goal-oriented, reliable and a have a self-structured way of working You are fluent in English Any other value-added skills are embraced with open arms What you can expect From Us: To be treated as a partner. Your opinion on every aspect of product and process is important Freedom to decide when and how you work as long as things get done Your work will be evaluated solely based on the results Healthy, holistic work environment Best tools and equipment The work process aimed at minimizing interruptions. We want you to be productive and have fun at work We'll support you to try the best new technologies and grow professionally Competitive pay and option to get equity from the company to be a real partner We will assist you in relocating to Pune if you are currently based elsewhere Minimum/Maximum/ Work Experience Required: 0 to 7 years Annual CTC: Negotiable Location(s) of Job: Pune Minimum Education Requirements: B.Tech and/or M. Tech or equivalent education or experience No of rounds of Interviews: 2-3 (Lean startup requires lean processes) Work Timings: Full time (No night shifts) Travel & Allowance: Minimum travelling required Languages: Excellent English (verbal and written) Relocation & Reimbursement: We will help to cover the relocation expenses if required

Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities

Manage the team Send Daily Reports Assign and tracks projects Research and find information on specific product lines Understand and validate existing information from public sources Build a database repository for a specific business based on analysis Requirements: 1-3 years for total experience Prior experience of technical team management Strong knowledge of SEO Strong knowledge of data management and data analysis Experience in quality review Experience in creating detailed reports

Should have hands on experience in Requirement analysis, Design and development in any open platforms - PHP Should have hands on experience in PHP technologies includes Linux, Apache, MySQL and PHP Should have hands on experience in development and Coding using Core PHP Should be strong in Jquery and JavaScript Should be strong in JSON Experience in REST Webservices is desirable Should have hands on experience in MySQL, JS / CSS and JQuery Experience in Data-modeling is highly preferable Experience in Solution Designing is highly preferable Hands on experience in delivering mission critical projects to demanding customers Must have hands on experience in interacted with US customers to deliver projects Willingness to learn multiple technologies, people management, process management Individual with extremely good People/Project Management experience from Telecom domain Should be a good communicator and capable of explaining technical issues to non-technical audiences. Proficient in Team Assessments, Team Assembly and Team Management Skills Very sound team building and people skills Good interpersonal skills and ability to resolve conflicts and Very sound mentoring skills Very sound communication skills with excellent written and spoken English.

Part of a preproduction team for developing a control/automation asset management system. Project will initially be working on developing pre-prod concept and market analysis. The role has potential to be turned into a permanent lead developer role as being part of the core technical team. TECHNICAL SKILLS REQUIREMENTS • Languages: Core Java, J2EE. • Databases: MySQL, Oracle Working understanding of DBMS software development and deployment platform using 3GL /4GL programming languages. If interested please send me an updated resume and any project reports which showcases your effluence in java and SQL.

Technical Sales/Support Executives (US Calling BPO Process) Hiring Open for Technical Support/Sales Executive for International Inbound process. Must have basic technical knowledge of Desktops,Printers & Router. Good Communication skills required Troubleshoot customers inquiries over the phone. Perform the accurate troubleshooting of technical issues. Dedicated Hardworking Experts are required to sell the products or services. Position:- AM Technical Sales Manager Team Leader Technical Sales Technical Support Inbound Outbound Sales Customer Service Willing to work in night shifts Benefits: 5 days working Excellent Cash Incentives No. of Positions - 10 Salary UP to 45 k in month Contact: Brijesh sharma 9 5 5 4 4 0 7 5 4 3, 9 9 1 1 7 5 5 6 5 0 Job Type: Full-time Required experience: Min 6 months - 1 Year in BPO Required education: Graduate Job Type: Full-time Required experience: International BPO: 1 year Required education: Bachelor's Call Brijesh 9554407543/ 9911755650 Location: Gurgaon, Noida, Delhi Ncr Email ID: brijeshhrconsultancy@gmail.com

Technical Sales/Support Executives (US Calling BPO Process) Contact: Brijesh sharma 9 5 5 4 4 0 7 5 4 3, 9 9 1 1 7 5 5 6 5 0 Hiring Open for Technical Support/Sales Executive for International Inbound process. Must have basic technical knowledge of Desktops,Printers & Router. Good Communication skills required Troubleshoot customers inquiries over the phone. Perform the accurate troubleshooting of technical issues. Dedicated Hardworking Experts are required to sell the products or services. Position:- AM Technical Sales Manager Team Leader Technical Sales Technical Support Inbound Outbound Sales Customer Service Willing to work in night shifts Benefits: 5 days working Excellent Cash Incentives No. of Positions - 10 Salary UP to 45 k in month Contact: Brijesh sharma 9 5 5 4 4 0 7 5 4 3, 9 9 1 1 7 5 5 6 5 0 Job Type: Full-time Required experience: Min 6 months - 1 Year in BPO Required education: Graduate Job Type: Full-time Required experience: International BPO: 1 year Required education: Bachelor's Call Brijesh 9554407543/ 9911755650 Location: Gurgaon, Noida, Delhi Ncr Email ID: brijeshhrconsultancy@gmail.com

Technical Sales/Support Executives (US Calling BPO Process) Contact: Brijesh sharma 9 5 5 4 4 0 7 5 4 3, 9 9 1 1 7 5 5 6 5 0 Hiring Open for Technical Support/Sales Executive for International Inbound process. •Must have basic technical knowledge of Desktops,Printers & Router. •Good Communication skills required •Troubleshoot customers inquiries over the phone. •Perform the accurate troubleshooting of technical issues. •Dedicated Hardworking Experts are required to sell the products or services. Contact: Brijesh sharma 9 5 5 4 4 0 7 5 4 3, 9 9 1 1 7 5 5 6 5 0 Position:- •AM Technical Sales •Manager •Team Leader •Technical Sales •Technical Support •Inbound Outbound Sales •Customer Service Willing to work in night shifts Benefits: 5 days working Excellent Cash Incentives No. of Positions - 10 Salary UP to 45 k in month Contact: Brijesh sharma 9 5 5 4 4 0 7 5 4 3, 9 9 1 1 7 5 5 6 5 0 Job Type: Full-time Required experience: •Min 6 months - 1 Year in BPO Required education: •Graduate Job Type: Full-time Required experience: •International BPO: 1 year Required education: •Bachelor's Call Brijesh 9554407543/ 9911755650 Location: Gurgaon, Noida, Delhi Ncr

Technical Support Engineer (Female only) Job Summary Dear candidates, Recruiting freshers only females for the team in technical and automation department. Should know and requires basic of PLC. Basic subject knowledge She want to coordinate with the automation team. Coordinate with sales engineers. Document from the client companies. Qualification: B.E ECE, EEE,E&I,MECHATRONICS Immediate joiners preferred Loc: chennai Freshers are most welcome. Contact: YAMUNA-HR 73053::23220

Technical Support: This support position requires: Key hands-on and customer-facing role in the professional services group who will be responsible for Cloud solution support at customer sites remotely Demonstrated capabilities in leading basic support activities like incident logging, initial troubleshooting, doing root cause analysis, updating knowledge base, logging updates, interacting internal, external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures. Closely interact with enterprise customers in leading technical support of Cloud product issues Closely collaborating with engineering teams in thoroughly understanding the technical aspects of the solution provided for self-reliant delivery and support to enterprise customers Technical Skills: Linux/UNIX Basic shell scripting and networking knowledge Knowledge of Java and SQL is a plus. Desired Skills & Experience: BS in Engineering, Computer Science, or related discipline 2-5 years of work experience in a customer-facing role supporting security or enterprise software products, consulting services. Enterprise software deployment experience delivering to global enterprise customers is a plus. Basic working knowledge of Linux, etc., operating system, and shell scripting Working knowledge of load balancing, clustering, and redundancy is a plus. Working knowledge of http, web applications, and email servers is a plus. Working knowledge of networking and application security is a plus. Working knowledge of enterprise databases is a plus Strong communication and incident management skills. Thinks collaboratively and communicates effectively with customers, partners, and people at all levels. Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast paced environment. Ability to ‘think outside the box’ and willingness to do whatever it takes to get the job done right and within schedule. Good analytical and troubleshooting skills. Team player

Technical Support Requirements in Chennai Experience:1-6 yrs Salary:k + Incentives Location:Chennai / Cochin Description: *Good communication skills. *Solving customer Queries. *Handling inbound calls. *Good knowledge of Hardware n Networking. If interested, please do contact us HR Team Poonik Technology +

Technical Upselling Process(Voice) Experience:2-6yrs from Sales Salary:k + Incentives If interested, please do contact us HR Team Poonik Technology +

Technical Sales Executive job Location: VAISALI Experience:- 0 1 Year Following are the principal roles, responsibilities and activities for this Profile: * Inbound * Identifying customer's computer/laptop related issues * Pitching for correct service plans * Converting Sales keeping in mind customer satisfaction. Requirements: * Minimum 6 months of experience in the same profile * Good English communication skills * Ready to work in a UK SHIFT, Knowledge of computer will be an add on Personality Traits: - Good communication skills with the ability to communicate (verbal and written) to all levels of the business - Self-starter who is self-motivated and highly resourceful - Team player within a rich development culture - Continually contributes to business output Working Day- Monday to Friday working. Fixed Off Saturday and Sunday. 3PM TO 12 PM FOR UK SHIFT NOTE: (FRESHER ALSO APPLY)

- We are hiring -Technical Sales Executive (Night Shift) Job Profile: Inbound sales and Technical Support Specialists to help customers establish and enhance their online presence by providing technical support, product information, first-rate customer service and selling products and services as per customer needs. Making sales with PPC / Router / Facebook / Emails / Printer/Microsoft outlook calls. Subscription sales. Must be comfortable with US. Responsible for effectively handling customer queries. Excellent customer service/sales skills. Basic technical knowledge of Operating systems like Windows XP/ Vista/7/8/Mac OS. Basic Knowledge of computer troubleshooting, Internet. Ability to achieve the set target and to give contribution to growth of the Company. Skill Set Required: - Applicant having 0 months - 2 years of experience in IT Sales/Inside Sales/Sales - Strong Technical or Software Sales Experience. - Must have good communication, negotiation, convincing and client servicing skills. - Must be process oriented and consistent performer - Ability to work independently and multi task in a fast paced environment. - Must be confident, Self-motivated.. - Applicant should be willing to work in US Timings (Night Shift) - Work Timings - 24*7 Perks and Benefits: - Recurring, Quarterly and continuous incentives - Medical Insurance Benefits and Meal allowance. - Quarters, Annual Team parties and Outdoor Trips. - Performance based bonus and Cash Rewards. - Attractive Internal Referral Incentives. - Employee friendly Corporate Work culture. - Recurring incentives for Team Lead on each of his team members sales - Rotational off,Rotational Shift - One time Meal Interview Process: - Face To Face - HR Round Contact: HR Indu show contact info Address: Nixxit IT Solutions D-117,Sec-63 Noida Landmark: Makino Office

Job Description –Brijesh 9 5 5 4 4 0 7 5 4 3, 9 9 1 1 7 5 5 6 5 0 Job Location: Delhi NCR, Gurgaon, Noida, Hiring For Manager,Team Leader, Technical Sales, Technical Support, Inbound Outbound (Voice Process) for best Top 10 International BPO U.S U.K SHIFT (Voice Process) Candidates must have excellent troubleshooting skills in Windows Operating System(Win7, Vista, XP, 2000), Home Routers, Modem and Basic Hardware troubleshooting. Troubleshooting cases includes - No Internet issues, Antivirus related issues, Windows corrupted issues, Reloading windows, Email incoming outgoing issues, Browser Issues, Virus issues etc. Candidates should have excellent English communication skills. He/She should be able to speak to US/UK/ customers and handle their Technical issues with the highest degree of satisfaction over the phone. U.S U.K SHIFT (Voice Process) Position 1.Team Leader 2.Manager 3.Opps Manager 4.Technical sales 5.Technical support 6.Outbound sales 7.Customer services Excellent English communication skills is Required -Voice Technical Support: -Troubleshooting for technical issues related to computers/peripherals faced customers. -Tech Support will be primarily on software & Hardware issues - Salary:- 15K to 50K In Hand Incentive -Open for 24*7 - SPOT OFFER !! -5 Days Working Excellent English: - Call us on Brijesh Don’t Wait Direct Call me Job Location: Gurgaon, Noida, Delhi 100% sure job no charges from the candidate. Interested candidate Email your resume or kindly call me thanks.. Brijesh 9 5 5 4 4 0 7 5 4 3, 9 9 1 1 7 5 5 6 5 0 “

Job Location: Himayat Nagar, Secunderabad Shift: Day Opening: Urgent Technology: Web Technologies, Java &.Net, Open Source Technology. Job Description: - Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks. - Designs computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy. - Maintains safe and healthy training environment by following organization standards and legal regulations. - Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes. - Maintains quality service by establishing and enforcing organization standards. - Evaluates training by evaluating effectiveness of training to specific job applications. - Maintains technical knowledge by attending educational workshops; reviewing publications. - Contributes to team effort by accomplishing related results as needed. - Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks. - Designs computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy. - Maintains safe and healthy training environment by following organization standards and legal regulations. - Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes. - Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. - Maintains quality service by establishing and enforcing organization standards. - Evaluates training by evaluating effectiveness of training to specific job applications. - Maintains technical knowledge by attending educational workshops; reviewing publications. - Contributes to team effort by accomplishing related results as needed. Technical Trainer Skills and Qualifications: Presentation Skills, Written Communication, Training, Training Management, Self-Development, Technical Leadership, Presenting Technical Information, Self-Confidence

​This company are a world leading manufacturer in the digital print and graphics market. Since establishment they have shown consistent growth and expansion, thus emphasising their stance as the best in the business. Due to this ongoing success, they now require a Technical Support Advisor to join their team. In this role you play a key part in the 1st line support team, assisting customers through answering technical quires and offering product support and knowledge. Full training will be provided on specific company products. This is a great opportunity for someone who enjoys technical work and is looking to build a career in a technical and customer service environment. The role: *1st line support on company products *Customer service office environment *Full training and development opportunities The person: *Technical or engineering background *Customer service experience *Looking for a career with training and development​ Location: chennai Role: Tellecaller Regards, Rithik HR Recruiter 7448579492

Salary range: 2 LPA-4 LPA Eligibility: Any graduate/fresher/Experienced Job summary Technical voice Support executive will apply technical knowledge related to computer hardware, software or network problem and providing resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions over the phone. Support will be provided by troubleshooting problems and clearly communicating technical solutions in a user-friendly and professional manner What does an IT technical support officer do? As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer. You'll be part of the IT crowd if you work in a technical support job or as a helpdesk operator, so you’ll be monitoring and maintaining the computer systems as well as the networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to. Technical support is vital to the ongoing operational efficiency of the company. Supporting the rest of the business with their ongoing IT requirements, the sky is the limit. Being promoted to a more senior technical support role and from there to a team, section or department leader. Technical support can provide useful experience for other jobs Entry requirements • A degree holder who insist to make career in technical field • The computing world evolves very quickly and new technologies are always being developed so it is more important that candidates keep IT knowledge up to date. • IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. • installing and configuring computer hardware operating systems and applications; • talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues • testing and evaluating new technology; • Stay current with system information, changes and updates • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Skills and knowledge • Knowledge of customer service principles and practices; • Effective listening skills; • Multi-tasking capabilities; • Problem Solving, Verbal Communication, telephone etiquettes, Customer Service, PC Proficiency Competencies • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. If you're... A logical thinker with excellent problem-solving skills, excellent communication skills and who like to keep up to date with the latest technology then you may be the perfect candidate for working in technical support. You’ll receive a high standard job training before you start up your job No contract or bond If you’re interested get back to me by sending your CV to or call @+91- and fix up your interview

Seeking a reliable candidate as "Team Leader " & "Technical_data converters" for XML projects in IT consultant at Madurai Male/ Female / below 35 yrs/ 3-6 yrs related experience Salary: Rs. 10 - 15,000/- 2 Team leader & 6 Technical Seats_Immediate Opening Role: XML conversion from other formats,E-Publications for Domestic & Abroad clients. Able to work with Team as Team player & Result driven personality.

GEEKS TECHNICAL SUPPORT LLC. (Largest Tech Support Company in Tricity) Geeks Technical Support is an independent provider of technical support services for brands like Dell, HP, Asus, Microsoft, Canon and many others. Use of names and trademarks are for reference only. Geeks Technical Support is a global company employing technicians across US and India. Our team of computer experts and specialists are happy to cater to our customers and resolve issues to serve customer needs! Geeks Technical Support is the next-generation computer support service provider for consumers and small businesses in United States, Canada, United Kingdom and Australia. We use our tools to cater to the needs of our customers and help them with each and every kind of technical issue. Role Overview: Responsible for providing telephone/email/chat, online and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software Requirements: 1 to 2.5 years of relevant work experience required. Graduate or Undergrad with 1 year of International Call Center Voice experience Should be willing to work in shifts in a 24 x7 work environment Excellent telephone soft skills & thorough telephone functional skills Location: SCO 142- 143, 2nd Floor, Sector 34a, Chandigarh Role and Offerings: Salary: INR 2, 00,000 - 4, 00,000 P.A Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO,Customer Service, Operations. Role Category: Voice Role: Associate/Senior Associate Contact Person: Mr. Shashi Kant / Sanjeev Sharma Contact Number: 7087216800 / 9872388183/ 01724661486 Shashikant@geekstechnicalsupport.co Sanjeevsharm a.hr@geekstechnicalsupport.co hr@geekstechnicalsupport.co Sc o- 142- 143, 2nd Floor, Sector 34A, Chandigarh

JOB TITLE: TECHNICAL WRITER LOACTION: GURGAON SALARY: NEGOTIABLE QUALIFICATION -Higher Secondary must be in english medium. Universal degree in computer science, MSC-IT/MCA/BE/B.TECH of a reputed university essential required, acquired on a full time course. EXPERIENCE -2-3 Years Job Description- 1.) Develop, write, and revise technical documents and documentation sets according to established standards and under general supervision. 2.) Must have knowledge of SRS, Flowchart, ER Diagrams & Writing functional, Visio Manual and Technical Documentation.) Must be have knowledge of Technical Presentation, Product Manuals & User Training, Training Documents & Making Training Videos. 4.) Identify, plan for, and revise technical writing project requirements. 5.) Organize and disseminate source information. 6.) Regularly participate in product/ project team meetings. 7.) Work with technical resources to improve document quality and usability. Technical Skills- Mandatory Skills-Ms Office (MS Word, Excel & Power Point), Outlook, MS-Visio, Optional skills-Helpwriter,Sangit

• Lead technical design and delivery on complex features and new systems • Manage multiple scrum teams and development engineers • Manage the sprint releases with close zero tolerance on delivery slippages • Work across entire tech stack from applications services to data base • Should be ready to review the code and work with the engineers to resolve the technical issues • Contribute to the overall system design, architecture, security, scalability, reliability and performance of Giant Eagle applications • Responsible for hiring, coaching and mentoring a high performing team • Apply strong engineering principles to drive the best development practices. • Technically hands-on and support and guide the team members in Design reviews and driving the best engineering practices • Mush have experience in JavaScript, Jquery, Type Script, Angular (any version), Able to write PHP service, REST API, MySql • Should have experience in fast debugging, identify correct bottlenecks and bug fixing. • Knowledge about grunt, Jquery UI, Node/NPM, Elastic Search (added advantage). • Should have experience to manage source control SVN/GIT, • Ensure the performance, quality, and responsiveness of dashboards • Ensure the Unit testing and Integration testing. • Experience leading front end, backend and full stack development teams • Experience leading and maturing geographically diverse, agile, product driven engineering teams • Agile development practices

Designation:- Technical Support Engineer - Level 1 & Level 2 (Voice Support) Roles and Responsibilities:- You would be engaged in technical troubleshooting for internal and external customers. Engaged in handling calls of Enterprise & different business units (Internal & External) Provide World Class Customer Service. End to Transaction of Reports. Need to maintain Accuracy in Reports. Ability to work effectively in a team environment Pleasant, professional, and courteous personality Excellent verbal and written communication skills Strong administrative skills: organized, efficient and versatile Strong customer service approach to dealing with people at all levels internal and external Skills:- Rotational Shifts Graduates fresher s with excellent communication skills. Undergraduates with min 6 months Call Center Experience 0-5 year s exp. Immediate joiners. Additional Information:- N/A Key Words: Voice, Technical Support, Tech Support, Service Desk, IT Helpdesk, Helpdesk, Networking, B2B, Technical Support Engineer, TSR, TSE, TSO, Engineer, Fresher, Call Center, BPO, Callcenter, Customer Support, Fresher. Questionnaires: N/A Interested people please revert with their profiles at or call Swetha

Hi, We have urgent opening for –“TECHNICAL SALES EXECUTIVES”. JOB DESCRIPTION 1.Direct Interaction with customers located in the US over the Phone/ remote connection/chat support as the first face to the customer (Inbound) 2.New customer acquisition by way of both Inbound calls. 3.Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion 4.Should be able to understand the Scope of Support of the organization. 5. Handle pre-sales queries regarding the service and assist customer. 6. Handling/Managing irate customers. 7. Educate customers about the features and the benefits of the subscriptions to improve sales and customer satisfaction 8.Enrolling customers for handleling troubleshooting queries regarding computers, laptops, operating systems and computer hardware update customers on latest information on the product or service. 9. follow-up on customer inquiries not immediately resolved. 10.Managing and updating customer database based on the troubleshooting performed on the session. 11. Up-sell appropriate products during the course of the call. 12.Manage time effectively, meet personal goals and work effectively with other members of the team. 13. Achieve Call Quality requirements as outlined via Call Monitoring Guidelines Achieve Productivity requirements as outlined via Operation scorecard 14. Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction. 15. Achieve individual & team targets. 16.Adherence to all company policy and procedures. Demonstrate a high degree of integrity in the performance of one’s responsibilities. Person is expected to treat all information related to customer database and business line with strict confidecial. Salary: + good incentives.(Hike on current CTC) Basic requirements: (Fresher’s and Experienced both can apply) 1. under graduate, graduate. 2. Gender- female / male 3.Shift:- night (US) 4.Working days: - 22 in a month 5. Process-inbound tech sales 6. Week off- Saturday n Sunday 7. Experience: - minimum 6-months (tech sales us / uk / Australia) 8. Cab - both sides cab provided 9.Incentives:- unlimited (depend on performance) 10.Meals provided 11.location Noida,Sec-58 call me

Key Responsibilities: Management and resolution of technical issues logged by customers in the U.K. Drive improvements in process and culture within the RM group, with a focus on both internal and external customer satisfaction. Contribute to technical support knowledge base. Minimum Qualification and Experience: Having at least 1 to 4years of work experience in technical support. Mandatory Skills: Experience in Windows Server , Win 7,Win 8. Experience in Active directory & group policies. Exposure to IIS, DNS, DHCP, TCP/IP, Microsoft network concepts and Microsoft platform client server network. Experience in managing Antivirus products (Symantec corporate edition). Expertise in Backup solutions (Symantec backup exec, MS NT Backup). Exposure to troubleshooting hardware issues. Desired Skills: Knowledge in VM Ware, Hyper V,SAN,Exchange,Office 365. Knowledge of remote support tools like Netop, PcAnywhere, RDP, Logmein (Rescue) etc. Exposure to disaster recovery of servers. Configuring and troubleshooting VLANs, switches, routers. Familiar with storage solutions. Competency Requirement: Should be customer focused with an eye on customer satisfaction. Excellent communication skills, both written and verbal. Ability to work well under pressure. Good planning, organising & time management skills. Must be a team player, energetic with a positive attitude.

Job Description LOOKING FOR THOSE WHO HAVE PRIOR EXPERIENCE IN TECH SALES AND SUPPORT RELATED TO UPSELLING LOCATION: GURGAON /NOIDA/DELHI NCR PROCESS:INBOUND VOICE PROCESS 5 DAYS WORKING CAB/MEAL/LUCRATIVE INCENTIVES US SHIFT SALARY MAX 40k CALL BRIJESH / POSITION TECHNICAL SALES TECHNICAL SUPPORT CUSTOMER SERVICE OUTBOUND SALES TEAM LEADER MANAGER BRIJESH /

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of talented tech writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use. Responsibilities and Duties:- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience Write easy-to-understand user interface text, online help and developer guides Create tutorials to help end Users use a variety of applications Analyze existing and potential content Focusing on reuse and single-sourcing opportunities Create and maintain the information architecture Required Experience and Qualifications:- Proven working experience in technical writing of software documentation Ability to deliver high quality documentation paying attention to detail Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures Excellent written skills in English Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development Benefits: Fixed shift – 9.30 to 6.30pm Sunday Fixed off 6 Days Working On time salary 1st of every month For more details Eight four two zero eight one five one five nine (HR – Maya)

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of talented tech writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use. Responsibilities and Duties:- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience- Write easy-to-understand user interface text, online help and developer guides- Create tutorials to help end-users use a variety of applications- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities- Create and maintain the information architectureKey Required Experience and Qualifications:- Proven working experience in technical writing of software documentation- Ability to deliver high quality documentation paying attention to detail- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures- Excellent written skills in English- Strong working knowledge of Microsoft Office- Basic familiarity with the SDLC and software development- University degree in Computer Science, Engineering or equivalent preferred Benefits: Fixed shift – 9.30 to 6.30pm Sunday Fixed off 6 Days Working On time salary 1st of every month For more details Eight four two zero eight one five one five nine (HR – Maya)

We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team. Responsibilities: Investigate and identify root cause of customer issues and drive resolutions across various teams Provide expert level technical support and deal with issues escalated by junior support staff Manage customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis Act in a development capacity on product and process improvement projects Document defect and enhancement requests on behalf of customers Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence Give customers prompt and reliable updates related to applications Work with internal teams in a consultative and supportive role Train teams/members on the nuances of applications using simulations when... HR ANU 91760@@@74538

ThiDiff was founded in 2012 and has been growing ever since as we are providing eCommerce testing services and mobile app testing services to Sally Beauty Holding located in Denton, Texas. We are looking for a QA Lead who is a proven software tester and who has a solid understanding of Methodologies and QA processes. The QA Tester Lead is responsible and accountable for leading and mentoring off-shore teams and communicates project status to the client and project manager. The QA Lead should be able to help define and distribute daily tasks to our QA team and is therefore held more accountable for the quality of our work. WHAT YOU’LL BE DOING Understand and challenge project scope Plan, organize, control and evaluate daily operations of applications Show initiative, drive process, and assign tasks Follow the lead and guidance of Client IT Managers and act as management backup Proactively manage priorities and milestones for team and project Set the tone of quality for bug reports, tests cases, and documentation Maintain professional communications between off-shore QA and client. Report team’s status per defined milestones to client Proactively mentor, review, and audit efforts completed by fellow testers and engineers Actively participate in development of employees with oversight by manager Oversee training of new resources Teach and drive standard operating procedures Participate in facilitation of team meeting Assist in completion of project weekly status report, team metrics, and quarterly report Ensure project needs are met with IT