Tl tc

Lastrusions Need Customer Care Executive noida 989I788855 Day Shift,Good Working Environment, Company Tours. We Do have requirment for TL & TC profile at our own BPO. Salary will be as per company norms.... 9891019358

JOB DESCRIPTION FORMAT Job / Position Title:Sr. Customer Service Executive (Blended) Function / Department:E-Bookers - Services (Travel) Designation:Customer Service Executive Position reports to:Team Leader Salary:upto 22CTC Primary purpose of the position:To handle calls in Inbound Environment and provide assistance to the customers according to defined scope of support Routine Tasks: •Adhere to the Service Level Agreement (SLAs) specified by the Client / Process for quality, productivity and schedule adherence. •Complete the logs specified by the process •To be aware of and comply with any client / process / product updates. •Assist other team members who are new to the process. •Address any problems/ grievances with the TL/ TC/ TM that may have a bearing on productivity or efficiency. •Take steps to improve on performance based on coaching. •Adhere to HR policies (dress code, leave policy) etc. EDUCATION: •Graduate from a recognized Institute or University in any discipline. OR •Undergraduate (10+2) with 12 months International Call Centre exp. MINIMUM YEARS OF EXPERIENCE:12 Months NATURE OF EXPERIENCE: (IN SPECIFIC SECTOR / POSIITON / ROLE) Work experience in the relevant industry preferred KNOWLEDGE •Convincing skills required •Familiar with Windows Operating Systems, MS Office •Typing Speed with 25wpm & 85% accuracy Quality & Improvement Focus Customer Focus:Concerned to provide a prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met. Analytical Bent:Makes systematic and rational judgments based on information and relevant assumptions Team Work:Interacts with colleagues in an effective manner. Respects others and works well within the team Learnability:Understands technical and professional aspects of work and updates knowledge continuously Resilience:Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions Communication:Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication Recruiter:Fly High Career Shaper Pvt. Ltd. Address:E-1069, First Floor, Ramphal Chowk,Sec-7, Dwarka, New Delhi-110075 Call for any Querry on 9599788403 (Poorvi)

THIS CONSULTANCY WAS SET UP IN NOVEMBER , AND IT IS RUNNING BY THREE PERSONS Mr.YAVENDRA, Mr. MUKESH AND Mr.RAM. WE HAVE PLACED CANDIDATES IN BROKING FIRM, PHARMA AND CALL PROSESSING COMPANIES FOR THE POST OF TSO(TELE SALES OFFICER),TC(TEAM CO-ORDINATOR), TL(TEAM LEADER), AM. INTERVIEW IS ORGANISED AT OUR OFFICE EVERY FRIDAY,