SMARTPHONE SERVICE TECHNICIAN IN BANGALORE

Job Title: Smartphone technician Compensation:Pay raises with performance Brief Overview: Serve customer by diagnosing and trouble shooting and repairing and a happy serving Team BasicQualifications: • Outstanding customer service skills • Excellent technical, problem solving, and analytic skills • Exceptional organizational skills • Minimum computer Knowledge • Work well in team environment • Ability to work flexible hours, including weekends and holidays • High school diploma or Any technical certified courses Preferred Qualifications: • Experience repairing electronics, smartphones, PC/MACs. • Technical degree or certification in Electronics or Consumer Electronics • Previous experience working at retail electronics store Tasks and Responsibilities: • Diagnose, troubleshoot and repair devices • Provide recommendations for problem resolution • Explain complex technical issues to customers in a non-technical, simple to understand manner • Provide repair and replacement estimates to customers • Ensure that all repairs meet or exceed Totoodo quality standards • Greet customers in a friendly manner and maintain a positive work environment • Answer phone calls to the store with a professional, courteous and friendly demeanor • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations • Keep track of all devices and inventory while safeguarding all store stock • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair • Maintain the cleanliness and professional appearance of the store