TECHNICAL SALES ASSOCIATE IN CHANDIGARH

Troubleshoot telephone and/or email inquiries in the customer support/technical support queue Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. Meet customer requirements through first contact resolution. Deliver outstanding customer service to direct customers in a high pace contact center environment Perform appropriate and timely troubleshooting of technical issues Meet performance standards in productivity and quality set by the department in a highly metrics driven operation; number of calls, length of calls, quality scores, sales Provide accurate technical solutions in an effort to resolve each issue upon the 1st call Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services Candidates having experience working in Technical Support with projects like Dell on Call, Dell Solution Station or iYogi etc. would be given preference. Desired Profile: Should possess Good Communication. Should be comfortable for night shifts Offering: Salary + cash incentives + Cabs + meals Freshers can also apply.