VOICE AND ACCENT TRAINER IN INDIA

Any graduates with 2 to 5 years of relevant experience into process trainer. • Knowledge of US / UK Accents and neutralization of Agents in terms of their MTI while bridging and enhancing their soft skills sets within all processes. • Eliminate the usage of Indianism terminologies such as Ineffective Communication and Customer Service skills in relation to the soft skills call flow process. • Increasing the customer service skills of agents to provide effective levels of customer satisfaction in terms of telephone etiquette and communication skills, etc… • Imparting effective grammatical skills to Agents, idioms, phrases, commonly used words and other colloquial terms. • Expose and inoculate agents of culturally related terms and usages within the call flow process and continually update the processes of delivering effective training in terms of soft skills. • Enhance the comprehension skills of Agents in terms of their communication and listening skills for effective service excellence interaction with customers. Important skills: Must Have – 4 years of relevant experience US Shifts knowledge on grammar Phonic tics parts of speech hours of trainings being provided VnA exp excellent communication skill