WALKIN FOR JUNIOR ENGINEER PRODUCT SUPPORT IN INDIA

Company Name: HCL Skills Required: Demonstrable call control skills. Culturally aware with good intercultural skills. Experience Required: 0 - 3 Year(s) Job Location: Chennai Walkin Date: 29 May Walkin Time: a.m Job Description: Assist BT Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service for BT Sports and TV. Assist BT Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc. Trouble shooting for Broadband related issues. Setting up wireless connection on Laptops and Desktops. Connectivity issues with ops Modem, Routers, Hubs and Switches. Dealing with network connectivity LAN, WAN and MAN. Checking the exchange line issues / outages / fixing appointment with the technician at UK. Skill Set: Highly confident communicators with excellent interactive ability. Tailors tone and communication style to the customers needs. Offers clear explanations. Demonstrable call control skills. Culturally aware with good intercultural skills. Crafts appropriate responses to customer objections and uses strategies to repair communication. Speaks standard business English in a neutral accent with no mother tongue influence. Highly sentient. Ability to identify and respond appropriately to customers emotions. A high level of professional integrity with a tendency to do the right thing. Tenacity in dealing with complex problems. An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision. Can identify non value add processes and practices. Able to articulate and champion more effective ways of working. Walkin Venue: HCL Technologies Limited, Navins WSS Towers, 107, Harris Road,Pudupet, Near Casino Theatre, Chennai - 2.