WE HAVE OPENING CALL CENTER TEAM LEADER IN INDIA

Call Center Team Leader Fluency in the following languages required: English Job Schedule: Full-time Description Dimension & Scope: • The Team Leader Customer Care role is the first supervisory level position in the Team Leader career path. • This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment (60%). • Individuals are committed to continuing personal and professional development through mentorship; on-line courses and on the job training (25%) while maintaining phone skills (15%). • The Associate Team Leader will be effectively using various tools; running reports; demonstrating leadership through acknowledging the fair and consistent application of policies while demonstrating a variety of coaching styles and techniques. • This position will have up to direct reports. Principal Duties and Responsibilities: • Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members.. • Demonstrate teamwork by supporting and assisting other Team Leaders as necessary. • Demonstrate the Convergys culture through both behavior and attitude. • Effectively use business standard oral and written communication skills on a daily basis. Using developed communication skills participate in recruiting efforts, attend calibration sessions, participate in conference calls, etc. • Demonstrate flexibility by working varying shifts and responding to unanticipated events. • Oversee transportation issues where present. • Maintain phone skills while applying knowledge to day-to-day project experiences. • Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements. Education & Professional Certifications: • Bachelor's degree in related field from a four-year college or university with zero to three years related experience; or Equivalent combination of education and experience Candidate Profile: • "Modeling the Way" by setting positive examples of behavior and attitude for program level activities. • Proven time management skills • Excellent customer service and support skills • Able to work well under pressure • Exhibit professional demeanor • Strong written and oral communication skills, including presentation skills • Able to work a flexible schedule • Experience with providing and receiving coaching and feedback • Able to multi-task • Good planning, organizing and problem-solving skills • Able to encourage, motivate and provide recognition • Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel • Interview Venue-Head Office,rd floor, Shaan Brahma complex, Near Ratan Talkies • Dagdu Seth Ganpati Mandir, Appa Balwant Chowk, Pune-. • call for the details. • • • From, • HR snehal • Mo: /