BEST SERVICE NOW DEV TRAINING  HYDERBAD IN INDIA

Service Now Course Topics Pno:,040- Introduction to Service Now •What is Service Now •Why and who can use Service Now •Concept of cloud computing in Service Now •Introduction to ITIL foundation •Navigation and users •Helpful portals, releases Customize Homepage •Creating Gauges •Define CSS properties, UI Properties •Change visibility of Homepage and banner Tables, Form, Dictionary •Creating Application, module •Creating table •Personalizing form and table layout •Creating Section, •View •Dictionary entries •Dictionary overrides •Reference qualifiers •Related lists Update set’s Creation •Creating an update set •Merge update set •Retrieve Update set in another instance Creating workflow •Workflow editor and workflow scripts •Workflow activities and workflow context •Workflow stages, transitions Service catalog management •Use of service catalog, back end execution •Creating catalog item, record producer, order guide •Create RITM and catalog task •Attaching workflow to catalog items Importing data in Service Now •Data sources, •XML import •Transform maps, •Scheduled data import •Import sets •Transform scripts •Data load automation User Administration •Creating groups •Users and Departments •Concept of delegation •Customizing user profile •Roles & group membership •Fetch detail of logged in user Email Notification •Defining a Template •Define notification •Email logs •Introduction to SMTP and POP mail servers •Trigger email on event Create SLA &Schedule •SLA Definitions •SLA Properties •Attach SLA to tasks •Create schedule and child schedule Scheduled Jobs •Introduction to scheduled jobs •Scheduled Job log •Scheduled reports Access Control List •Create Read, Write and Create ACL on table and field level •Debug ACLS •Write ACL Scripts •Concept of privileged system admin Content Management (CMS) •Creating site, page •Dynamic content block •Define Header, theme, style sheet •Creating UI page, UI macros Introduction to Web service •Introduction to web services •SOAP Messages Debugging •Personalize users •Debugging Business Rule •Debugging ACL •Background scripts