GOOD SPOKEN ENGLISH TRAINING INSTITUTE FOR BEGINERS IN INDIA

Courses 1)Conversational /Spoken English language – •Level-1 (70hours) Grammar for level 1 spoken English Reading, comprehension, writing, listening Dealing with mother tongue influence Correction of pronunciation errors Practice of English language for real situations Basics of Resume writing & Interview skills •Level- 2 (70 hours) Grammar for level 2 spoken English Reading, comprehension, writing, listening Dealing with mother tongue influence Basics of accent neutralization Resume writing Interview skills with mock sessions Basics of telephonic etiquettes 2)Voice & Accent –(25 hours) •Dealing with mother tongue influence(MTI), •Neutralization of the accent, •Understanding of phonetics •Understanding of the U.k. &U.S. accent •Culture 3)Call center training (36 hours) •Understanding of BPO •Customer service (telephonic etiquette/handling calls, mock calls, types of clients) •Culture •Voice & Accent •Interview techniques/skills for call center 4) Personality Enhancement/Development & Soft skills-20 hours •Email etiquette •Telephone etiquette •Personal Grooming & dining etiquette •Importance of Body language/Kinesics •Presentation skills & Public speaking •Interview skills