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India (All cities)
Home Services Other Services AI Voice Analysis for Customer Care Center AI Voice Analysis for Customer Care Center Photo Gallery AI Voice Analysis for Customer Care Center AI Voice Analysis for Customer Care Center × Additional Info Country India Elision Technologies Pvt. Ltd, more popularly known as Elision, is one of the leading unified communication solution provider companies. The company offers unified solutions like a call center solution, IP PBX software, and more. The company also offers trending technology tools such as AI voice analysis for call centers. AI voice analysis for call center software helps customer care centers to leverage several advantages. Key features of AI voice analysis monitoring such as: – Call analysis (Overall and individual) – Emotion and sentiment analysis – Call transcript with TTS (Text to Speech) – Correct call opening and closing – Over talk and silence detection – Agent scoreboard – Reports – And more The AI voice analysis tool is a multilingual tool available for call center solution users. To know more about this AI voice analysis for customer care center, please visit https://www.elisiontec.com/ai-voice-analysis-launched-for-call-center-solution/
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India (All cities)
Home Services Other Services AI Voice Analysis for Customer Care Center AI Voice Analysis for Customer Care Center Photo Gallery AI Voice Analysis for Customer Care Center AI Voice Analysis for Customer Care Center b'/xc3/x97' Additional Info Country India Elision Technologies Pvt. Ltd, more popularly known as Elision, is one of the leading unified communication solution provider companies. The company offers unified solutions like a call center solution, IP PBX software, and more. The company also offers trending technology tools such as AI voice analysis for call centers. AI voice analysis for call center software helps customer care centers to leverage several advantages. Key features of AI voice analysis monitoring such as: – Call analysis (Overall and individual) – Emotion and sentiment analysis – Call transcript with TTS (Text to Speech) – Correct call opening and closing – Over talk and silence detection – Agent scoreboard – Reports – And more The AI voice analysis tool is a multilingual tool available for call center solution users. To know more about this AI voice analysis for customer care center, please visit https://www.elisiontec.com/ai-voice-analysis-launched-for-call-center-solution/
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India (All cities)
Job Description Send me Jobs like this Dear Candidates, gsinfotech is now hiring Quality Analyst for its Domestic BPO Voice Process Division. Eligibility Criteria: Candidate should be from Domestic Bpo Voice Process Background. Experience: 0 to 3 Years as a Quality Analyst (Voice Process) Language Skill set: Good Fluency in English & Tamil + Any 1 regional language (Hindi / Telugu / Malayalam / Kannada) Education: Any Degree / diploma/ iti Salary: 10k-20k Contact: 988-48-44-385 (Akila-hr Industry:BPO, Call Centre, ITeS Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Quality Role:Quality Assurance/Quality Control Executive Employment Type: Full Time, Permanent onroll Keyskills Call Quality Customer Experience Bpo Voice Feedback Continuous Improvement Quality Analysis Domestic BPO Calling Voice Process Call Center with regards; AKILA-HR 988-48-44-385
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India (All cities)
Immediate Opennings for non voice job in fresher in chennai JOB Role: Engaged in handling calls of Enterprise & different business units (Internal & External) Provide World Class Customer Service. End to Transaction of Reports. Need to maintain Accuracy in Reports. Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills Excellent verbal and written communication skills Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls/emails / chats regarding technical issues for end-users. Perform problem cause analysis Resolve customer queries and achieve customer delight. Qualification: Any Degree Job Tybe: Full Time 8 hours Location: Chennai Salary; 8000-12000/m Contact HR. DEVI,PH. 91760 And 74708
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India (All cities)
Openings for non voice job in fresher in chennai JOB Role: Engaged in handling calls of Enterprise & different business units (Internal & External) Provide World Class Customer Service. End to Transaction of Reports. Need to maintain Accuracy in Reports. Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills Excellent verbal and written communication skills Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls/emails / chats regarding technical issues for end-users. Perform problem cause analysis Resolve customer queries and achieve customer delight. Qualification: Any Degree Job Tybe: Full Time 8 hours Location: Chennai Salary; 8000-12000/m Contact HR. DEVI,PH. 91760 And 74708
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India
Key roles and responsibilities- •Persuade potential customers to purchase a product or services •Describe product or services, respond to question •Need to do problem analysis and resolution of software problems •Have to handle clients professionally during all interfaces Educational Qualification- •10 + 2 •Degree/ Diploma in any principle (IT degree/ diploma preferred) Experience- •2-4 years of experience in US tech support voice process as team leader Key Competencies- •Good in Communication (Both Verbal & Written) •Excellent team working and commanding power •Ability to work within a fast-paced and constantly changing environment •Self-motivated to work independently, with team support, to close business •Demonstrated commitment to completing tasks and objectives •Should be comfortable working in night sift (21:00- 06:00) IST •Should have sound knowledge of hardware, software and networking
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India (All cities)
Description International Voice Process under BPO industry Interaction with our Global Clients/Customers and resolving customer issues Over both Inbound/Outbound calls and Managing Data Skill Set Required: - Good Interpersonal and communication skills - Customer Orientation - Problem analysis and problem-solving - Excellent Fluency in English. - Basic Computer and Typing Beneficial Shift Night Shift for both Male and Female Day Shift for Female Transport facilities are available. Perks and Benefits Incentives(performance-based) Provident Fund Medical Insurance Qualifications: any Graduate or Diploma Job Types: Full-time Permanent Freshers and Arrears Candidates Also Apply. Salary 12 K - 15 K + Incentives for Freshers T.Nagar, Sholinganallur, Perungudi & Mount Road Location Share your Friends about this job Offer. For more details call us to feel free, Ms. Brindha -HR gsbrindha2021@gmail.com 73582 / # 32554
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India
Purpose:- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks and Responsibilities *Answer calls and respond to emails *Research required information using available resources *Manage and resolve customer complaints *Provide customers with product and service information *Enter customer information into system *Update existing customer information *Process orders *Identify and escalate priority issues *Follow up customer calls where necessary *Document all call information according to standard operating procedures Education and Experience:- -High school diploma or equivalent -Proficient in relevant computer applications -Required language proficiency -Knowledge of customer service principles and practices -Knowledge of call center telephony and technology -Experience in a call center or customer service environment -Good data entry and typing skills -Key Competencies -Verbal and written communication skills -Listening skills -Problem analysis and problem solving -Customer service orientation -Organizational skills -Attention to detail -Judgemental skills -Adaptability -Team work -Stress Management -Resilience Work Window: 7.30pm -6.30am IST (any 9 hours) Weekoff: Rotational Week Off Work EXP - 6months - 1yr Pay scale: Best in the Industry Sr CSE Executive:- Job Responsibilities: > Serves customers by providing product and service information; resolving product and service problems. Job Duties: >Attracts potential customers by answering product and service questions; suggesting information about other products and services. >Maintains customer records by updating account information. >Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. >Recommends potential products or services to management by collecting customer information and analyzing customer needs. >Prepares product or service reports by collecting and analyzing customer information. >Contributes to team effort by accomplishing related results as needed. Skill Sets: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
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India
Looking for a costumer service in vodafone Salary Rs. . Monitor Agent quality on daily basis and providing timely feedbacks to agents. 2. Develop & maintain quality reports. 3. Find out the errors and variance analysis. 4.Timely escalation of Quality issues to team supervisors & ensure resolution apply contact akshay
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India
Inbound Call Center Job Description Hey Aspirants, Our Recruitment team is back with few more vacancies for Hr Recruiter / Executive Profile, Customer Care Executive/ Senior Customer Care Executive, Customer Representative Ascociate, Customer Representative Officer, Business Development Executive / Manager. Job Description: Customer Care Executive / Senior Customer Care Executive, Customer Service Officer / Senior Customer Service Officer. General Purpose Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. No. of Vacancies: 32 nos. (urgently required) Salary – Rs. (Take home Per month) Main Job Tasks and Responsibilities:- •Answer calls and respond to emails •Handle customer inquiries both telephonically and by email •Research required information using available resources •Manage and resolve customer complaints •Provide customers with product and service information •Enter new customer information into system •Update existing customer information •Process orders, forms and applications •Identify and escalate priority issues •Route calls to appropriate resource •Follow up customer calls where necessary •Document all call information according to standard operating procedures •Complete call logs •Produce call reports Education and Experience •High school diploma or equivalent •Proficient in relevant computer applications •Required language proficiency(Fluency in English) •Knowledge of customer service principles and practices •Knowledge of call center telephony and technology •Some experience in a call center or customer service environment •Good data entry and typing skills •Knowledge of administration and clerical processes Key Competencies •Verbal and written communication skills •Listening skills •Problem analysis and problem solving •Customer service orientation •Organizational skills •Attention to detail •Judgement •Adaptability •Team work •Stress tolerance •Resilience Interview Details: Two easy Round of Interview: 1) HR Round 2) Ops Manager Round Venue: Syrow Infotech LLP #th Cross, Sanjay Nagar, Next to RMV Diagnostic Centre, RMV 2nd Stage, Bangalore, Karnataka – You can also mail your resume directly or follow our blogs
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India
Join us, Build your career in E-Commerce! Interview date: 14-March-2016 to 17-March-2016 Time: 9:00AM to 12:00 PM Position: Data Process Executive Freshers will be considered for Trainee positions. Positions are of permanent nature with all benefits. Very attractive career prospects for the right candidate. Requirements: •We are looking for graduate freshers B.Com/BBM/BCA/B.Sc/BA/BE/B.Tech freshers who can join us immediately. Students with arrears also can apply. •Must have Average communication skills to comprehend and put across thoughts in a sensible and efficient manner. Job Description: The job involves Supplier &Product Creation, data analysis, Quality Check, data import and/or export of data pertaining to E-Commerce industry. Qualification and experience: Under graduates / Graduates / Post Graduates Work Timing: 09:00AM to 06:00PM IST (Monday to Friday) 09:00 AM to 06:00PM (Saturday) Salary: 1 to 2 lacs depending upon qualification and experience. Interested candidate can directly walk-in to below mentioned venue. Spot Offer - Immediate Joining!! Don’t miss this good opportunity Call immediately!! Venue: 131, 2nd floor, 7th Main, Jayanagar 4th Block, Bangalore - 560011 Landmark: Maiyas Hotel and Jaya nagar police station. Contact Person: Bharath (HR-Lead) Ph: +91 9108992330
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India
Cash posting is a process by which the payments received from insurance companies, patients and other entities, towards settlement of claims, applied to the respective claims / patient accounts or other accounts in the billing system. Cash team receives the cash files (Check copy and EOB) and applies the payments in the billing software against the appropriate patient account. During cash posting, overpayments are immediately identified and necessary refund requests are generated for obtaining approvals. 1. Accurately post third party payments, adjustments, denials, and patient payments within TA 2. Download EOB from respective payer web site and / or Bank lock Box 3. Analyze third-party payments, adjustments, and denials for appropriateness raising concerns and/or questions in a timely manner so that further reimbursement analysis may be initiated 4. Maintain accurate, clear, concise, and complete account notes and other relevant information 5. Identify, resolve and escalate major issues and service failures that impede success 6. Balance daily posting and daily dashboard 7. Ability to accurately interpret and compile information from a variety of sources and systems 8. Ability to function effectively in a team environment exercising good judgement 9. Ability to meet outlined and expected standards of timeliness and accuracy in completion of work.
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India (All cities)
Participate in the creation of a compensation structure using data collected from job analysis and research. Revise compensation structures as needed. Collect and examine detailed information about job duties in order to prepare job descriptions. Organize data into buckets. Analyze the duties, training, and skills each job requires. Compare the generic job description to specific company position and modify accordingly.
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India (All cities)
Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
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India (All cities)
While there are no formal educational requirements, the U.S. Bureau of Labor Statistics stated that business systems analysts typically have a bachelor's degree. Common programs include computer science, information technology (IT) or a comparable discipline, though several schools have implemented business systems analysis majors. Those with a business or non-technical degree could supplement their education with a college certificate program or individual courses that provide the necessary IT industry knowledge required. Additionally, many Master of Business Administration programs include technology concentrations that provide dual training in systems and business management.
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