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Hi, Greetings from Transgnx...!!! We are looking for the "Quality Analysts/Assurance- Mortgage Process" Job Description: Call Monitoring Processes: Evaluate the calls made to customers against specified quality norms Identify all improvement areas / errors in all the calls Evaluate the Quality Assurance forms to make the process more robust Calibrate to ensure uniformity in scoring Coach and Mentor the Process Executives in the process Identify and articulate (via feedback) communication and technical gaps/errors based on defined quality standards and process knowledge Work towards creating positive customer experience. Requisites (Associate): Graduate / Post Graduate in any stream Experience-2-3 years of experience in a Contact Center environment; Exposure to Call Quality Assurance would be an added advantage Expertise in MS Office suite Excellent communication skills Ability to identify improvement areas in Calls Knowledge & Experience in Mortgage Services will be an added advantage Eligibility Criteria: Annual rating of EA / EM PE, SPE, SME are eligible to apply for this role Willingness to work in night shift (4:30 PM-1:30AM & 6:30 PM to 3:30 AM) Call Monitoring Quality Analyst Selection process Group Discussion / Interview Call Evaluation test Interested candidates can drop their resumes on or contact on or Regards, Sandhya Raj, HR Transgnx


Ground staff Rubic pvt. ltd. - Kolkata, West Bengal ₹16,500 - ₹25,500 a month About Internship: Job Profile - Airport Ground Staff. Qualification - Minimum 10 th Pass (Male). Minimum 12 th Pass (Female)Age limit - 18 to 27 Years (Male) 18 to 25 Years (Female) Post for Vacancy - Retail Customer Service Associate (R.C.S.A) Post of Vacancy - 85 Job Type - Full Time Salary - 16,500.00 to 25,500.00 With (O.T, P.F, E.S.I, Bonus and Extra Facilities) Skill - Good Communication (English and Hindi) Roles and Responsibilities: Handling all the loading and unloading of passenger bags from the aircraft. Helping direct passengers onto and off the aircraft. Directing landed aircraft to taxi spots. Providing services such as steps from the aircraft for passengers and crew to disembark the aircraft. Delivering high levels of customer service to passengers and those travelling through the airport. Perks: Freshers Good Communication Skills Job Summary Job Type: Full Time Job Role: Others Job Category: Diploma,BSc/BCA/BBM,Analyst / Analytics,Logistics / Transportation Hiring Process: Face to Face Interview Who can apply: Freshers About Rubic pvt. ltd. DIRECT PLACEMENT HUB contact no- 8420543761
Kolkata (West Bengal)


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