Candidates voice sector
Top sales list candidates voice sector
India
Voice Process / Non Voice Process / Back Office Semi-voice processes are more or like the voice processes. There are also positions for team leaders. They are generally required to handle a specific department or to manage a team. Skills in giving technical support for customers via phone Excellent problem solving and troubleshooting skills Ability to calm down irate customers
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India (All cities)
Plans network installations by studying technical specifications; preparing an installation schematic. Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools. Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers. Documents network by recording configuration diagrams and programming. Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
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Salem (Tamil Nadu)
handling calls of their female candidates wanted for technical support voice process customers on the telecom company's behalf. One other example would be that a prospect customer is calling to get more information about a product or service.
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India (All cities)
The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries. He/She must show the willingness to learn new things every time and then. Must discuss every matter with its supervisor or team leader to get any issue sorted Giving a resolution to the customers or clients should be the whole and sole responsibility.
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India (All cities)
Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis. Should also have a clear view of what the current market trend is.
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India (All cities)
Responsible for preparing, conducting, and evaluating technical training programs. Writes literature and materials to be used in programs and designs exercises to enhance lectures. Conducts classes regarding safety, security, installation, programming, maintenance, and repair of software, machinery, and equipment.
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India (All cities)
* Answering technical queries. * Responsibility for security. * Responsibility for documenting the configuration of the system. * Troubleshooting any reported problems. * System performance tuning. * Keeping the network up and running.
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India (All cities)
Maintains safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations. Provides operational management information by collecting, analyzing, and summarizing operating and engineering data and trends. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes engineering and organization mission by completing related results as needed.
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India (All cities)
Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying work load and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
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India (All cities)
Business process speed and efficiency are enhanced. Employees may invest more time in core business strategies to bolster competitive advantage and enhance value chain engagement. Organizational growth increases when capital resource and asset expenditures are not required, which averts problematic investment returns. Organizations are not required to invest in unrelated primary business strategy assets, facilitating a shift in focus to specific competencies.
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India (All cities)
It includes calling customers or receiving customer calls via soft phone, dialer, avaya machines. Ideally it s called VOIP. Inbound calling means receiving calls for services of Telephone,banking, internet & many other business customer care services. Out calling (Outbound)centers deal with sales, up selling, recharges and many more services. You need headsets for speaking over the internet.
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India (All cities)
Inform customer if item is out of stock or discontinued. Suggest other items. Prepare invoices and shipping documents. Have parcel picked up by shipping company. Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Prepare order reports for management. Interact with salespeople and give them trends reports.
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India (All cities)
Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges.
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India (All cities)
Review monthly operating reports for accuracy, completeness and major variances between actual and budget results. Approve monthly bank reconciliations. Prepare quarterly and annual fair value reports. Prepare summaries and forecasts for future business growth and general economic outlook.
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India (All cities)
Compile and print reports on overall customer satisfaction. Isolate and identify areas of improvement. Train agents on how to adequately address problem over the phone or how to write correspondence. Work with management on customer service initiatives. Utilize social media to respond to customer complaints and praise.
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India (All cities)
Strong leadership skills. Strong written and verbal communication skills. Experience in provider relations and recruitment. Ability to support both external and internal stakeholders through accurate reporting. Familiarity with local programs, such as the Child Care Development Fund and more. Ability to prepare budgets and track them accurately throughout the year.
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India (All cities)
Work with product management team to ensure process is efficient. Lead teams in developing and defining business requirements for retention products. Define product vision. Work with suppliers and regional marketing teams to deliver quality products. Ensure revenue and customer satisfaction goals are met. Participate in cross-functional teams to execute product development plan.
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India (All cities)
Help companies make sound buying and hiring decisions. Plan project budgets. Track projects throughout its course and recommend budget adjustments. Review preliminary plans thoroughly.
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India (All cities)
Articulate/ communicate in a manner which is understood by clients / end- users. Connect & provide highest level of satisfaction to the customer. For Member Management: Generate client- specified reports relating to operations. Respond to data requests and other inquiries from the client.
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India (All cities)
Create sampling procedures and designs. Evaluate accuracy of production and testing equipment. Study and rearrange org charts, material flow, and operations sequence. Evaluate effects of product design changes.
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India (All cities)
Improve ways to distribute goods and services. Determine most viable plant and factory locations. Resolve production problems. Design layout of equipment and workspace. Estimate production costs.
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India (All cities)
Develop most efficient ways to use people, machines, materials, information, and energy to make a product or service. Help companies increase productivity. Optimize methods of business organization. Study product requirements and design manufacturing and information systems to meet requirements.
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