Customer engagement managers

Customer Engagement Platform is a component of FiO’s iCRM, helps you engage with your customers through every touchpoint in the customer journey, and is a crucial part of the overall customer experience. Engaging your customers before and after the sale is a standard in today’s business world, therefore it is important to set your company and brand apart from the pack. FiO’s CEP will set you apart from your competitors by approaching customer engagement in an intelligent manner. Predictive analytics will identify the proper clump of customers that you should be engaging with for each unique situation and will suggest channels with the highest propensity for success. iCRM also uses machine learning which means its intelligence is constantly improving and becoming more accurate resulting in more successful engagement and stronger customer experience. Improving the customer experience will increase the frequency of your base returning for future sales, resulting in an increase in your bottom line. Contact us: Call: show contact info Visit us: https://www.groupfio.com/customer-engagement-platform/

Customer Engagement Platform is a component of Group FiO’s iCRM, helps you engage with your customers through every touchpoint in the customer journey, and is a crucial part of the overall customer experience. Engaging your customers before and after the sale is a standard in today’s business world, therefore it is important to set your company and brand apart from the pack. Group FiO’s CEP will set you apart from your competitors by approaching customer engagement in an intelligent manner. Predictive analytics will identify the proper clump of customers that you should be engaging with for each unique situation and will suggest channels with the highest propensity for success. iCRM also uses machine learning which means its intelligence is constantly improving and becoming more accurate resulting in more successful engagement and stronger customer experience. Improving the customer experience will increase the frequency of your base returning for future sales, resulting in an increase in your bottom line. Contact us: Call: show contact info Visit us: https://www.groupfio.com/customer-engagement-platform/

We help companies to substantially increase revenue by customer engagement and retention with the help of data-driven marketing. We are a marketing analytics and customer engagement platform which helps companies in tracking customer behavior and sending personalized and contextual messages to targeted customers based on their journey. you can use automation to send personalized emails or browser push notifications to your customers. you can track customer behavior and send personalized and contextual messages to targeted customers based on their journey.

Dynamics 365 Customer Engagement is a customer relationship management business solution which helps you to improve marketing capabilities for any business and drive your sales high and also provide excellent customer service to all users. Learn More: https://www.valuetechservices.co.in/D365-Customer-Engagement.php

Run an advanced, digital communications strategy that builds relationships and engages customers on their terms. Transform WhatsApp into a sales channel by helping customers discover & purchase products here! Send product catalogs to customers on WhatsApp as part of campaigns & auto-repliesInclude up to 30 products along with images, descriptions, prices, and more in a single WhatsApp message. Chatbots take care of repetitive queries so that your agents can focus on the issues that truly need their attention. They’re also available 24×7 Business API. For medium and large businesses, the WhatsApp Business API powers your communication with customers all over the world in a simple, secure, and reliable way. Whatsapp Chatbot API We can help you seamlessly integrate WhatsApp Business to drive customer engagement through intelligent, context-aware, media-rich messaging. CONTACT INFO For more info visit: www.stardotstar.in Contact us: 98400 59095, 98400 66333, 04428263355.

Customer Relationship Officer TriGo Jobs – Calicut, Kerala Customer relationship managers should know their customer's needs, wishes and dreams. He or she should be well versed in the value delivered to customers and the problems customers are trying to solve. The customer relationship manager will not only solve customer requests but will proactively offer ideas and insights to improve the customer's issues and challenges. The customer relationship manager will follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers. Salary:/- TriGo HR Consultants, Door No.C, Ground Floor, Koyyeri Lane, Opp. Marad Courts, Eranhipalam P O., Calicut-. Call: +, or visit www.TriGoJobs.com

The sales specialist will place outbound calls to potential customer seeking to purchase solutions of products & services. * Work directly with customers via telephone & email to describe products and/or services in order to persuade potential & current customer to purchase new products and/or services. * We are looking for strong communication skills. * Basic computer & keyboarding. * Consultative selling, customer engagement skills. * Proven ability to achieve targets with a passion for sales. * Ability to work in a team oriented call centre environment. * Exceptional verbal communication skill in English, coupled with professional phone etiquette, * Qualification: Graduation not required, HSC & SSC pass are welcome. * Fresher's can apply * Candidates with experience is BPO's will be given preference.

FiveSdigital provide you the Contact Center Solution, which helps you to support multiple channel customer engagement simultaneously within a single interaction. Consultant Or Inquire related to contact center service At sales@fivesplash.in website :- https://www.fivesdigital.com/contact-center-solution

Customer data platform is one of the components of FiO’s intelligent CRM (iCRM), which is a platform that stores and connects customer data from website interaction, purchases, engagement, attributes, and market data. This data in turn is used to give a real-time, complete view of the customer regardless of which channels and devices they interact with. Engagement data, including opens, clicks, and buys, is stored in the CDP along with order history, demographics, segmentation, persona, and RFM metrics to give you a 360-view of who each customer is. Having this level of data captured at the customer level allows the CDP to also provide a macro-view of your customer-base regarding customer segmentation and clumping, which is essential for your marketing strategy. CDP is the core of the iCRM solution, providing the data needed for engaging (CEP) and servicing (CSP) customers. Contact Us: Call: show contact info Visit us: https://www.groupfio.com/customer-data-platform/

HGS-IN/Template/HR-ER/-Ver 1.0 Page 1 Competencies Key Parameters Think Strategic (a) Big Picture Perspective: Is able to understand the impact of individual performance to meet / improve own targets (b) Business Acumen: Demonstrates basic knowledge and ability to use various applications / tools related to the function / engagement At an individual level complies with do's & dont's of policies, procedures& regulation as applicable to the engagement / function Is aware of metric applicable to the role Has the basic knowledge of policies, procedures and regulatory compliance Drive Results (a) Planning & Organizing: Maintaining TAT Understanding and adhering to quality standards Maintain all Hygiene and Process Metrics (b) Directing & Monitoring NA (c) Accountability Acquiring knowledge & skills of related areas of the process Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks. Update oneself to changes in product on a daily basis. Average Handling Time (AHT) target to meet as per process (d) Problem Solving & Decision making NA Partner with Customers a) Relationship Building Ensure Customer is satisfied on all transactions & they are given quick resolutions Escalate Long Pending Issues of Customers to supervisor / appropriate Desk Give Correct and Complete Resolution to Customers on all transactions to avoid Repeat contacts by Customers. Be Polite with all Customers b) Passion for excellence Adhering to the KPI, and understanding Quality & Auditing parameters Sub-Process Name: Equivalent Grade: DS1 Role: Associate HGS-IN/Template/HR-ER/-Ver 1.0 Page 2 Provide First Time Resolution [FTR] on all transactions High level of integrity Ensure Customers Account Information is not compromised Zero Fatal Error (FE) Lead People a) Managing Self Understand the company policies and adhere to it diligently, basic professional standards and established procedures, policies before taking action and taking decisions. Adhere to attendance and punctuality norms Assumes responsibility for work activities and coordinating efforts b) Inspiring others / Managing teams Mentor & coach new members of the team based on requirement Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Desired Knowledge, skills and abilities Possess basic Contact Center operations knowledge Good reasoning and analytical skills Able to communicate fluently in the language required for transaction Typing skills as required by the process Active listening skills Passion to learn Influencing skills Ability to comprehend the customer requirement well Desired qualifications (including certifications) Under-Graduates / Graduates Desired years of experience 0-1 year Internal Customers, if any N/A External Customers, if any Customers

Key Responsibilities: Assigning Targets Monitoring work Managing Attrition Meeting client SLAs Sending Reports Staffing and Leave Management Employee Engagement Lead Client/Rep....

Candidate having prior experience in Customer Service industry will be an advantage Selected candidates will have choice to work in day shift Candidates with backlogs/arrears in their degree can also apply. Responsible for dealing with either Domestic or International Clients. Responsible for dealing with Clients Queries. Call HR ANup 82.85.20.39.20

Greetings From Adeeba E Services Pvt Ltd. Urgent Requirement for Technical Sales Associate-Voice Process for Kolkata Location. Please Contact HR Abhishek. Job Description: Minimum 6 months of exp in technical sales (voice process) Excellent communications skills. Should have worked in Pop-ups, PPC, Desktop, Laptop, Printer related calls. Handling Troubleshooting Issue Candidate should be flexible to work in 24*7 environments shifts. B2B & B2C Lead Generation. Coordinating with managers to understand the requirements. Candidates need to solve these issues and charge a certain amount. Shift Timings: Night 10PM TO 8AM + 1 roster off / 6 days working. Shift Timings: Morning 10:30AM To 8:30PM + 1 roster off / 6 days working. BPO.(Inbound/Outbound Tech Process)-Great convincing power.-Should speak in English fluently.- Candidates must know how to close calls.-Must be flexible.Perks:- Fixed Salary credited on 1st of the month.

CheerMe is rewarding customer loyalty program software powered with gamification that allows you to increase your customer engagement, retention, and acquisition. Wondering how? It’s simple. You can launch your own loyalty program within 15 mins and give loyalty points to customers for making a purchase, signing up, and referring your brand. You can subsequently categorize customers into different segments according to their purchase history and the points they have earned. Once you create segments, you can name them (Silver, Gold, Platinum, and Diamond). Thus, customers belonging to Silver will strive to get promoted to Gold, and in this quest, they will shop more, which will increase your sales and repetition rate. To know more you can Book your free demo with us at https://cheerme.io/ Contact us at show contact info Call us at show contact info

Looking to provide the highest level of customer engagement from a single unified interface? CXInfinity brings top-notch, end-to-end solutions for Cisco Contact Centers to transform the visitors' experience and provide them with a competitive edge. Visit the website to know more! https://www.cxinfinity.com/solutions/cisco-contact-center/