Predictive dialer software
Key Features: Predictive Dialing: - Aastell dialer software makes multiple out bound calls simultaneously by increasing the number of live connections per agent. ACD: - In case of inbound call center, calls are received with greetings and transferred to the next available agent. Call routing: - There are different types of call routing based on the requirement of the process, such as "Skilled based routing, least call routing, Longest Idle agent routing, Round Robin". Real Time Monitoring:- Is a feature which provides necessary tools to the contact center supervisor in monitoring agents status (whether they are free, on a break or busy talking to a customer) and if necessary allows the supervisor to use Call Barge-in Features like ("Snoop the call- To listen to the call without being heard") or ("Do a Call whisper- where you can tell the agent on what to talk) or ("Barge-in - where in you get into a conference with the agent and customer.) API Integration:- Is a feature which enables integration between call center dialer and third party application like CRM, payment gateway etc. also includes implementations like auto call backs to Unanswered calls, Auto dialer for converting leads coming from portals like Just Dial, India Mart, Sulekha etc. Real Time Monitoring:- Is a feature which provides necessary tools to the contact center supervisor in monitoring agents status (whether they are free, on a break or busy talking to a customer) and if necessary allows the supervisor to use Call Barge-in Features like ("Snoop the call- To listen to the call without being heard") or ("Do a Call whisper- where you can tell the agent on what to talk) or ("Barge-in - where in you get into a conference with the agent and customer.) API Integration:- Is a feature which enables integration between call center dialer and third party application like CRM, payment gateway etc. also includes implementations like auto call backs to Unanswered calls, Auto dialer for converting leads coming from portals like Just Dial, India Mart, Sulekha etc. IVR: - All incoming call can be greeted with prerecorded voice message, even the outbound calls can be programmed to communicate through IVR. Voice Logger: - All incoming and outgoing calls can be recorded for quality and training purposes. Schedule call backs: - Call backs can be scheduled to any date and time desired by the customer, scheduled call backs will automatically pop up on the agent screen at schedule time and the call back will be generated on clicking on the pop up. Other Important Features Basic CRM- Data captured and Customer history maintained, Blended call center management (Domestic and International), Call Transfer and conferencing, Run multiple campaigns simultaneously, DNC scrubbing, automatic lead recycling, Web form- Link to the web page. Types of reports Agent Performance report, Real time monitoring report, Outbound report, Inbound report, Campaign wise report, Agent wise report, Reports can be customized as per customer's requirement
Centrally located near the Delhi-Kapashera border its a 15 minute drive from the International Airport. Best suited for IT and ITES companies as it is completely backed with full IT and Administrative support. Call center Plug and Play Seats in Udyog Vihar, Phase-I, Gurgaon near Jabong. IT / ITES / BPO / RPO / Technical Support / F&A / Software Development / Application Development / Travel BPO. Dialers- Goautodial Predictive dialer Multiple Minute Service Providers Zero Downtime. Internet Bandwidth- Optic Fibres from Tata, Copper lines from Airtel. Separate WiFi Network with Dedicated Leased Line Circuits for Laptop/Notebooks users 100% power back up. 24*7 IT Support Data Security Shared Services - Cafeteria, Conference Rooms, Training Rooms, HR Bay with Waiting Lounge. State of the Art Infrastructure 24*7 Facility Management Services (Housekeeping, Maintenance and Security) Parking Facility. Fire Safety. Cisco Network Environment Switches and Routers. Feel free to contact us for more details.
MAJOR DIALER FEATURES: * Inbound, Outbound and Blended call handling * Outbound agent-controlled, broadcast and predictive dialing * Full USA FTC-compliance capability * Web-based agent and administrative interfaces * Ability to have agents operate remotely * Integrated call recording * Three-Way calling within the agent application * Scheduled Callbacks: Agent-Only and Anyone * Scalable to hundreds of seats * Ability to use standard Telco lines and VOIP trunks * Open-Source AGPLv2 licensed, with no software licensing cost Predictive Dialer, Auto Dialer, Call Centers, Call Center Software
Brand New call center seats in gurgaon Charges Ranges from per seat per Month 2 months Security Deposit minimum of 6 months lease. Excellent Infrastructure IT FEATURES robust infrastructure and technology interiors based on international standards with voice absorbers etc for voice based centers high end predictive dialer with LAN Set-Up Complete Pre-Configuration - Flash Access Control System Installed Grand Stream VOIP gateway Internal Epabx for Intercom Watch Guard Firewall IBM Server System x w/Windows Server Different Server for Dialler Available FTP configure (If Required) VPN Access for Management Team for Extra-Time Reporting BONUS FEATURES Best VOIP minutes in market for all regions Separate cafeteria Separate Cabins for Interview, Training Etc., Modular Workstations Fully Air-Conditioned Power backup & Security 24Hrs UPS Power Back-Up with Generator Suitable for IT Companies, Software Companies, BPO, KPO, MNC.
State of the Art Infrastructure, 24/7 Operations, In house Strong IT / Tech support, Predictive Dialer - Features like Call Barging, Conferencing, Answering Machine detection, Recording, Logging and excellent analytical reports. IPLC Connectivity, Activity Monitoring Software to track the usage of the PC by the agent allowing you to see which applications they are actively using, which sites they are visiting and what they are typing. You can block some sites/applications as per your policy to avoid staff wasting time, Individual Email accounts for all agents if required. In-house System Engineers / IT Support staff for managing campaigns, Leads Management, assigning calls, providing daily / weekly / monthly reports, call recordings, etc. The office has conference room with projector.......... Cafeteria....wash rooms (male, female separate) Parking Available.... Fully furnished and ready for operations. For more Details visit our website@ www.globalpropertiez.com or feel free to call us.