Reliant hr

JobDescription ‐ Customer Care Executive JobDescription 1. To ensure thatthe telephone is answered promptly,skillfully, courteously and taking actions as perrequest promptly. 2. Maintain customersatisfaction by analyzing, investigating and resolving complaints timely and alsomaintain the complain register. 3. Answer and screen all incoming callsin a professional, efficient, commercially acceptable, and courteousmanner. 4. Takemessages on the telephone correctly and route itto the correct person. 5. Provide phone supportfor all non‐technical questionsrelated to products,services, or processes.Gather appropriate information fromthe callerto ensure theirissues are resolved and/orthey are connected to the correctindividual. 6. Follow the Escalation Procedure religiously to provide timely resolution to customers issues. 7. Respond promptly to customerinquiries 8. Ensuresthat all decisions and resulting actions aremade timely and executed properly. 9. Follow up on customerinteractions. 10. Prior experience in Customer Service industry will be preferred Desired Candidate Profile 1. Male and Female Candidates with strong written and oral communication skills, Polished presentation 2. Excellent phone skills 3. MicrosoftOffice skills 4. Internet and good communication skills Knowledge of English&Hindi Computer typing preferred. 5. Able to work, co‐operate and communicate with an internationalteam. Experience 1‐2 Years Key Skills Good Communication, MSOffice,Office Administration, Complaint Handling Salary 7000‐8000 pm Education Graduate plus ‐ Any Specialization No. ofOpenings 2