CUSTOMER RELATIONSHIP MANAGER (CRM) IN INDIA

Responsibilities of CRM: 1) Calling a patient and noting down all their details 2) Talking to one of the doctors on our panel and scheduling the home visit 3) Doing the follow up with the patient and doctor 4) Getting the visit done 5) Taking a feedback from the patient after the doctor's visit 6) Preparing and analyzing daily, weekly and monthly reports Aptitude required: 1) Positive attitude with good communication skills (should be fluent in Hindi and English) 2) MS Excel skills 3) No constraint on Educational Qualification 4) Working hours: 9 a.m to 6 p.m, 6 days a week 5) We are based in Vasundhara Enclave, East Delhi and therefore the person should be willing to travel daily to this place for work. How Do Customer Relationship Manager Make an Impact:- 1) Service sector is totally based on the relationship of customers with the firm and CRM holds the responsibility of making it stronger 2) Since CRM will be in direct touch with customers, he/she can add a lot in improving the service and making it more customer friendly 3) CRM can not only influence customers professionally but can also support the patients at emotional level strengthening the ties between customer and company