CUSTOMER SERVICE EXECUTIVE IN INDIA

Job Description Position Summary Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. These professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Roles and Responsibilities Handling incoming Calls Providing resolution to Customer Ensure that the required Service Level Agreements are met. Education & Experience Under graduates/Graduates Fresher & 0 To 1 year experience Desired Skills and Abilities Excellent Communication skills. Language 1 Kannada/Malayalam Language 2 English- Ability to Read, Write, Speak to suit Business need. Customer Focus and Being Attentive. Ability to work under pressure Standards for measuring success Customer Satisfaction Meeting required average handle time Quality scores. Transport One way Transport Between 8 PM and 6 AM. Location and Shift timings Mangalore 24/7 Rotational Shifts. Rotational Weekly Off Designation CSO (Customer Support Officer) Level 1 Salary 109700 CTC (9142 M CTC, 8023 TH)