FAULT MANAGEMENT ENGINEER IN INDIA

Performs basic technical activities to service the customer directly or through customer interface, under supervision and following defined procedures. Main Responsibility Area Executes basic technical tasks according to defined procedures. Actively develops competences. Position Description Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements. It is completed responsible for full fault management in the network from alarm surveillance to resolution. Alarm Monitoring, Fault Localization/ Correction/ Verification* resolution from remote delivery center. Corrective Maintenance (centralized routines)* Liaises with Customer Care organizations regarding Network outages Provide support and coordination with subcontractors and 3rd parties to resolve faults. Liaises with other service providers regarding network outages. Supports end-end support, coordination and control of assigned Trouble Tickets and work-order. Providing incidents reports and RCA for the outages in the network. Supports Major service outage investigations and follow up Ensures planned outages are carried out/rolled back in maintenance window Ensures Operator Customer Care is fully updated for service affecting outages Operation and maintenance for network elements in radio, core, switch, VAS. Carry out preventive proactive measure to improve network availability and reducing MTTR. Working experience on Gb,Gr, Ga, Gi,Gn.Iu-ps, link configuration & integration. O&M for transmission equipment (optical and Wimax), SDH, PDH. Having hands on experience on Radio, RNC,core GPRS Packet Core (SGSN & GGSN). Follow NOC procedure / process and ready to work in 24x7 environments. Knowledge of 2G, 3G, GSM, CDMA.