FRONT OFFICE EXECUTIVE (FOE) IN INDIA

Job brief As a Front Office Executive you will be the first point of contact for the Hotel and you will provide administrative support across the organization. You will handle the flow of people through the business and ensure that all Front Office Executive responsibilities are completed accurately and delivered with high quality and in a timely manner. General Purpose Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. Main Job Tasks and Responsibilities Answer Telephone, Screen And Direct Calls Take And Relay Messages Provide Information To Callers Direct Persons To Correct Destination Deal With Queries From The Public And Customers/Client/Vendors Ensure Knowledge Of Staff Movements In And Out Of Organization Monitor Visitor Access And Maintain Security Awareness Provide General Administrative And Clerical Support Prepare/file Correspondence And Documents Receive And Sort Mail/Courier And Deliveries Schedule Appointments Maintain Appointment Diary Either Manually Or Electronically Organize Conference And Meeting Room Bookings Co-Ordinate Meetings And Organize Catering Monitor And Maintain Office Equipment Control Inventory Relevant To Reception/Office Tidy And Maintain The Reception Area Education And Experience High School Diploma Generally Required / Hotel Management Knowledge Of Administrative And Clerical Procedures Knowledge Of Basic Computers And Relevant Software Application Knowledge Of Customer Service Principles And Practices Keyboard Skills Ability To Work A Switchboard Key Competencies Verbal And Written Communication Skills Professional Personal Presentation Customer Service Orientation Information Management Organizing And Planning Attention To Detail Initiative Reliability Stress Tolerance