HIRING FOR TL WFM IN BRANDED INTERNATIONAL BPO CALL BRIJESH IN INDIA

Job Description Hiring for TL WFM in branded international BPO call Brijesh 9554407543 Reports to:Manager WFM call Brijesh 9554407543/ 9911755650 Location: Gurgaon, Noida, Delhi Ncr Job Description:- •Responsible for Real Time Management of all processes •Responsible for leading an RTM Team •Mentor Team Members and guide them to achieve RTM efficiency •Analyze the day on day process health and report deviations to F&S for immediate action •Seat Utilization •Prepare daily/weekly/monthly reports and dashboards •Analyze the reports and inform stakeholders about corrective actions •Clarify key metrics like SL/Abandon/AHT/ASA/Occupancy/Utilization to Ops/Team members as and when required Key Skill Required •Minimum 2 year experience on Avaya/Nortel/ Any other ACD on reporting •Minimum 2 year experience on Erlang C, IEX, Blue Pumpkin, Aspect •Knowledge of Advanced Excel/VB/Macro •Understanding of BPO operations in terms Telecom/Sales/Tech Support •Thorough understanding of ACD/Raw dump/Avaya CMS •Ability to perform with minimal supervision •Ability to do multi tasking •Willing to upgrade oneself when required •Should be open to rotational shift call Brijesh 9554407543/ 9911755650 Location: Gurgaon, Noida, Delhi Ncr Position:- AM Technical Sales Manager Team Leader Technical Sales Technical Support Inbound Outbound Sales Customer Service