INBOUND PROCESS FOR FRESHERS IN DOMESTIC/INTERNATIONAL BPO IN DELHI

Call Center Representative Job Responsibilities: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Call Center Representative Job Duties: • Determines requirements by working with customers. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. • Maintains call center database by entering information. • Keeps equipment operational by following established procedures; reporting malfunctions. • Updates job knowledge by participating in educational opportunities. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Call Center Representative Skills and Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking Interview Venue: UB-21 Inder Prakash Building, Barakhamba Road, Near Barakhamba Road Metro Station Gate No.4 New Delhi – (India) Please Contact and Reserve your Seat for Interview: +91- Siddharth (HR)