OPENING FOR BPO PROCESS (INBOUND AND OUTBOUND) IN INDIA

Job Purpose - Convert inquiries into sales by answering inbound telephone calls or chat inquiries. Telemarketing Representative Job Duties: Converting potential leads into customers by answering incoming calls/dialing outbound leads on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Influences customers to buy or retain product by following a prepared script to give product reference information. Documents transactions by completing forms and record logs. Maintains database by entering, verifying, and backing up data. Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs. Maintains operations by following policies and procedures; reporting needed changes. Meets the monthly KPI s Maintains quality service by following organization standards. Maintains technical knowledge by attending training session, reviewing training modules Contributes to team effort by accomplishing related results as needed. Experience-Skills-Qualifications: Good written & verbal skills Telephone Sales (telesales experience of atleast 1 year) Selling to Customer Needs, Closing Skills, Telephone Skills, Energy Level, Persistence Customer Focus, Data Entry Skills, Should be a graduate