Customer feedback system

E-Metric Customer Feedback System is a web application made with DotNet/MSSQL that you can easily implement into your website. It gives your customers a way to communicate their ideas to improve your Sales. Your customers have new ideas that can help you to improve your Sales. For your end customer, filling out a E-Metric Customer Feedback is a breeze, which their website says is essential in today’s busy world where we need to be able to receive feedback on the go. This E-metric tool works pretty much like any digital survey you’ve used before. You send your clients a link to the survey, they submit their answers for the questions and you receive the data for analysis. Feedback is particularly easy to use and engaging. You can add rich media to the questions which is beneficial when you want to ask for feedback on a particular product or Service Four unique benefits: Ability to use rich user interface in the survey Simplicity of use, making it a great tool for beginners, Measures and tracks customer satisfaction over time allowing you to measure the success of new satisfaction initiatives, Identifies unhappy customers based on past scores to alert you to take action to prevent them from cancelling or leaving

Work Location: Delhi, Gurgaon, Noida. Candidate should have, Good Communication skills Take calls Over Phone which involves working in different time zones Take calls from Global clients and initiate the right response to them, positively and professionally. Flexible to work in shifts. Good English Communication- Both Verbal & Written skills Knowledge of Customer Service Principles and practices Qualification: 10th/12th Passed (fresher or experience).---0

Role: Customer Relationship Executive(Female) Location: Vadodara Required Exp: 0-3 years Job Description: Providing prompt and professional replies to all customer feedback. Providing follow up action on customer feedback and managing requests. Ensuring that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action. Monitoring and carrying out analysis of customer feedback. Recording customer feedback details in the Customer Relations. Management System for producing management reports. Supporting Sales team. Recognizing possible customer relation cases and, where necessary, keeping records or arranging proactive service recovery. Secondary duties to include office administration and attending corporate events. Coordination between branches for smooth functioning of day to day work flow.

Job description: We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Required Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Required male candidates only for U.S Shift(Night shift) timing 7 pm to 4 am

The Customer Care Associate is responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services. The Customer Care Associate will troubleshoot problems and coordinate with various internal departments to resolve problems. Other responsibilities include: • Interact with customers by phone, e-mail or online chat concerning various care issues. • Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management. • Solicit cross-selling and up-selling opportunities within the customer care experience. • Tracking and reporting of relevant customer care performance metrics. • Capturing and applying customer feedback. NOTE:EXCELLENT COMMUNICATION SKILLS ARE MUST. EMINENT SOLUTIONS: #th Floor, Above Syndicate Bank, Near Lal Bungalow, Beside VIP Lounge Lane, Hyderabad, Telangana. Tel: + , Mobile: +

The Customer Care Associate is responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services. The Customer Care Associate will troubleshoot problems and coordinate with various internal departments to resolve problems. Other responsibilities include: • Interact with customers by phone, e-mail or online chat concerning various care issues. • Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management. • Solicit cross-selling and up-selling opportunities within the customer care experience. • Tracking and reporting of relevant customer care performance metrics. • Capturing and applying customer feedback. note:excellent communication skills are required EMINENT SOLUTIONS: #th Floor, Above Syndicate Bank, Near Lal Bungalow, Beside VIP Lounge Lane, Hyderabad, Telangana. Tel: + , Mobile: +

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Benefits Incentives on target Achievement 5 Working Days (Sat-Sun Off) Salary: 13,000 to - 35,000.00 /month Website: - www.votiko.com If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com

Job Description- Responsibilities in Customer Feedback and Management: Registration of Sales Complaint in guidance with Asst Manager- CR Handle/ Assist customers on basic sales issues under guidance of Asst Manager-CR Post Complaint follow up activity with the customer after complaint closure Contact Customer for Post Sales Follow up activity Post Sales Follow Up Report updations / maintenance. Others: Analyze Post Sales Follow Up call details and provide qualitative information to Head - CR / Asst Manager-CR Usage of DMS for Complaint management and Post Sales Follow Up activities Skill Required- Good communication skills. Basic Telephone Etiquette while speaking to the customers. Good customer handling skills. Good Analytical skills Good Team Player & learning ability. Basic Computer skills Good communication skills. Candidate Profile - Any Graduation Age: Years Preferably worked in Auto Industry/Automobile Dealership/Service Industry Preferably worked in Customer Relations Good to know English/Hindi Preferably from Lucknow ,

HR DEPT OF ZEALOUS SERVICES WELCOMES YOU ALL FOR THE WALK-IN INTERVIEW. Our company Zealous Services came to market in . Zealous Services is one of the leading company in BPO industry. We are dealing with US, UK, and Australian based process. We have 30 business outsourcing centers in Chennai. Apart from which we now have 3 branches of Zealous Services in Chennai. We are about to open two more branches in Chennai for which we require about 400 Customer Service Executives to work in our concern. JOB DESCRIPTION: > Interact with customers by phone concerning various care issues. > Provide hands on support of customer care initiatives. > Solicit cross-selling and up-selling opportunities within the customer care experience. > Tracking and reporting of relevant customer care performance metrics. > Capturing and applying customer feedback. JOB REQUIREMENTS: > Fresher (preferably) > Good communication & listening skill > Flexible to work in Night Shift > Graduation is must (More than 2 arrear is not acceptable) > Commitment towards work WE PROVIDE: > Salary (As per industry norms) > Performance appraisal twice in a year > Dinner (For all employees even at time of training) ZEALOUS SERVICES No: 17/7, Ground floor, Shafika building, Kodambakkam high road, Nungambakkam, Chennai-. Landmark: Near palm grove hotel, Nungambakkam. INTERVIEW TIMING: 1.30 PM to 5 PM (Monday - Saturday) Thanks& Regards, Ragavendran.T Human Resources Zealous Services

Looking for Customer Support Executive. 1) Responsible for receiving, investigating and responding to all customer inquiries regarding products and services. 2) Troubleshoot problems and coordinate with service delivery team to resolve problems. 3) Interact with customers via phone, e-mail or online chat concerning relevant issues. 4) Online billing, order tracking. 5) Tracking and reporting of relevant customer care performance metrics. 6) Capturing and applying customer feedback. Skills required: 1) Excellent command over English, both verbal and written. 2) Good knowledge of computers, especially internet, MS Excel. 3) Positive attitude and customer oriented approach. 4) Proficient in MS Excel. 5) 1 to 4 yr exp. candidate preferred. timing-10am-8pm immediate joining

JOB DESCRIPTION: > Interact with customers by phone concerning various care issues. > Provide hands on support of customer care initiatives. > Solicit cross-selling and up-selling opportunities within the customer care experience. > Tracking and reporting of relevant customer care performance metrics. > Capturing and applying customer feedback. JOB REQUIREMENTS: > Fresher (preferably) > Good communication & listening skill > Flexible to work in Night Shift > Graduation is must (More than 2 arrear is not acceptable) > Commitment towards work

Whirlpool Service Center It is purely a indoor work,attending customer query, system related work,customer service,Application work, timings from 9am to evening 6 pm Only female candidates are required.

Customer Care Supervisor Summary Manage associates to meet the needs of the business by demonstrating outstanding leadership and interpersonal skills. Responsibilities • Motivate team to achieve service goals through regular coaching. • Contribute to management team objectives through teamwork. • Ensure efficient performance of the agent group through balancing human and technical resources. • Contribute to ongoing improvement process. • Administer policies and procedures to assure consistency. • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities. • Execute disciplinary action when necessary. • Monitor, coach, and counsel representatives in an ongoing development process. Education • College degree or equivalent work experience Experience • Prior supervisor experience, preferably in a customer service or call center environment. Skills • Demonstrate the ability to work well with people, both internally and with the external customers. • Strong organizational, administrative and time management skills. • Prioritize assignments, follow-up to ensure task completion, and manage multiple projects. • Ability to make quick, accurate, and appropriate decisions. • Exceptional skills in keyboard and operating computer systems. • Proven success in motivation and leadership. Demonstrate the ability to successfully coach staff. Interview Venue-Head Office,rd floor, Shaan Brahma complex, Near Ratan Talkies Dagdu Seth Ganpati Mandir, Appa Balwant Chowk, Pune-. call for the details. From, HR snehal Mo: / •

Customer care executive female Madurai IT company in Madurai is looking for experienced candidate in receiving inbound calls and out bond calls with good communication skills coordinate with other department and basic system knowledge Company - IT / software Location - Madurai Qualification - Graduate Experience - 3 to 6 years Salary - RS 12000 to 20000 skills - Customer followup & Communication Interested can contact Happy Jobss 7373993339 / 8489498080 / 8489298080 Forward your resume to look4jobss@gmail.com

Job responsibility:Build critical customer loyalty in an innovative, challenging, fast-paced environment Balance two important objectives—customer resolution and superior business resultsCreate team connection, provide feedback and development of the teamIdentify trends and prove them with dataEvaluate workflows and find ways for them to be more efficient and valuableLook for solutions to problems proactively and reach out to customers about potential issues before they occurTake ownership of issues and bring them to completionRefine and build new tools for providing excellent customer service more efficientlyWork alongside team serving customers while providing leadership and directionVisualize, articulate, and solve complex and uncomplicated problems and concepts and make decisions that are sensible and based on available information What You Should Already HaveAvailability to work nights and weekends Bachelor’s Degree or equivalent experience; 1-2 year experience in a customer service/call center environmentExcellent written and verbal communication skillsStrong organizational and project management skillsCRM system experienceAnalytical ability, strategic thinking, negotiating, timely decision making, functional/technical skills, knowledge of workforce management principlesWork experience in customer service management in a startupLogic-based thinking experience What We'll Set You Up WithCompetitive salary, based on experience A fulfilling, challenging adventure of a work experienceAn incredible team of hackers and hustlers