Leader customer operations support

Job Description: Looking for candidates strong in Operations & Team Management for the "Team Leader Customer support-Operations" role. Company: Flipkart Qualification: Any Graduate Experience: 3 to 8 yrs. Salary: P.A No of Openings: 7 Details of the role as under. Overall Experience: 3+ yrs Relevant Experience: 1+yr of TL exp on papers (Experience as a Team Lead in BPO Operations for Inbound/Outbound, Voice, Technical/ Non-Technical process only entertained). Experience in daily operations & team management Work Location: Ozone Tech Park, Garvebhavipalya, Bangalore Education: (Diploma)/ Graduation/ PG Workdays: 6 days-Rotational Work timings: Rotational shift Language Proficiency: English & Hindi Immediate Joinees preferred Cab facility avaialable (Paid benefit) Overview of the role: Must posses Customer Service Attitude, Mentor and develop the team, Responsible for Teams performance on operational Metrics Preferably from BPO background, Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, RAG analysis, Maintaining SLA, Attrition management Etc) Handling Escalation calls of Customers and confirming Customer Satisfaction, track & ensure closure of complaints. Strong Rapport building skills with Team amp; stakeholders, ensuring less attrition in the team Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective To effectively manage Contact Centre operations for constant performance achievements. Contributing as a revenue Generator for the given project. Identify relevant training needs of agents; ensure effective implementation. Interface with IT/HR/ Training/Quality inorder to improve the teams Performance Venue: Flipkart Internet Pvt. Ltd. No., Ozone Manay Tech Park(Ozone Group), 7th Floor, Garvebhavi Palya, Hosur Road, Bangalore - Landmark: 3kms from Silk Board, Near Oxford Institution, Opp. Nandi Toyota Showroom(2nd one)---Kudlu gate.

Permanent Graduate Desirable worked in Healthcare/ Diagnostics in Same role Experience of Handling Customer support in supervisory role for 2-3 Yrs. Eligible Freshers may be considered

We Are Offering A Part Time Job For Diploma, College Students And House Wife, Graduates Can Also Apply. Available Jobs: Team Leader, And Internet Ad Posting. Salary: Rs:- Up To 10,500 Per Week & Weekly Payment. Office Working Time: 10 Am To 6 Pm. Need Only 2-4 Hours Of Working Per Day And You Can Do It From Your Home

Customer Support Executive 0 - 5 yrs Job Description Send me Jobs like this Job Description: • Receive inbound calls from students, parents and client and transfer to the respective team member • Make outbound calls to students informing about our services, upcoming events etc • Provide support to customers, handle inquires, providing resolutions Salary: P.A Industry:Education / Teaching / Training Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Voice Role:Telecalling/Telemarketing Executive Keyskills Inbound CallsOutbound CallingCustomer SupportCSEBpo Non Voicevoice processBPO and ITEScallingCall Centre Desired Candidate Profile Education- UG:Any Graduate - Any Specialization PG:Any Postgraduate - Any Specialization Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required • Pleasing, smart,proactive candidates • Excellent communication skills • Mature & Responsible with multi tasking ability • Punctual • Interview Location: Head Office,rd floor, Shaan Brahma complex, Near Ratan Talkies Dagdu Seth Ganpati Mandir, Appa Balwant Chowk, Pune-. • Interview reference: snehal(HR Recruiter) To Apply, please Callsnehal @ • Desired Candidate Profile: Fresher & Experienced candidates • Undergraduates & Graduates, both are eligible Knowledge of basics of computer- MS Office(Word/Excel/Power Point) preferred • *Please ignore the e-mail in case not relevant to you, or if you are not interested *Please forward this e-mail to your friends / someone you know looking for a job snehal • HR Recruiter | • ITSCO Contact +91 /

BHUMI Company Name, Profile, Work Culture: Bhumi is one of India’s largest independent youth volunteer non-profit organisations. Bhumi as a platform will enable over 15,000 volunteers in more than 15 cities across India for causes like education, environment, animals, community welfare etc. in 2016. Bhumi is the recipient of the ‘Leader in Volunteer Engagement Award’ conferred by iVolunteer Geographical Presence: Tamil Nadu, Karnataka, Telengana, Maharashtra, West Bengal, Rajasthan, Madhya Pradesh, Goa and Delhi NCR. Bhumi volunteers primarily work amongst over 18,000 underprivileged children with the aim of providing children with quality supplementary education to enable them become responsible and productive citizens of the future. Bhumi has two core areas of work - Education and Civic Projects Ignite: Transformational Education Ignite is Bhumi's supplementary education programme for under-privileged children. The programme is delivered during the weekends by trained volunteers of Bhumi. The programme consists of English, Mathematics, Science, computers, mentoring, arts, sports and life skills support. Catalyse: Transforming Citizenry Catalyse consists of Bhumi’s civic initiatives that engage volunteers in causes like animal welfare, community welfare, disability, environment, health etc. The programmes consisting of one-off and regular volunteering activities engage over 10,000 volunteers each year in over 20 cities across India. Industry: Volunteering, Non-Profit, Education, Civic Initiatives Functional Area: Operations Point of Contact for CV’s / Email ID - 08041212005. Number of Vacancies: 1 Keywords: Operations Manager, Operations, Operations Head, Operations Officer, Operations Executive. Job Title / Designation: Operations Manager - Ignite Job Description: •Drive the operational plan which incorporates goals and objectives that work towards the strategic direction of the program •Ensure that the operations of the organization meet the expectations of its stakeholders •Oversee the efficient and effective day-to-day operation of the program •Help Strategise programme expansion within existing city chapters and across new cities •Build partnerships in NGOs, Learning centres, Schools, establishing relationships with the management and community leaders at each expansion site •Assist & Monitor the execution of the programme nationally •Coordinate and execute centre level liaison with the operations team nationally - Annual centre engagement formalities, quarterly progress reports, feedback collection and timely resolution •Ensure the availability & track teaching resources at each learning centre nationally •Coordinate and engage vendors, procurement of materials nationally (on need basis) Key Functions & Roles of the Candidate: •Excellent interpersonal and communication skills – English, Hindi & Tamil •Basic computer skills – Word, Excel, Powerpoint - essential •Proactive, Self-Monitored, Resourceful, Accountable •Ability to work effectively in collaboration with diverse groups of people •Problem solving and Decision making skills are essential •Willingness to travel extensively –locally& nationally Specific Skill Set: •Expected Age: Below 35 •Scope: Willing to work flexible hours •Prior experience with non-profit organisation / field work is desirable Minimum/Maximum/ Work Experience Required: More than 3 years of relevant work experience Annual CTC: 3.36 Lakh - 4.20 Lakh. Location(s) of Job: Chennai. Minimum Education Requirements: Any graduate; Having an MBA would be an advantage No of rounds of Interviews: 3 Work Timings: 10 AM to 7 PM Travel & Allowance: Actuals Languages: English, Hindi or Tamil Relocation & Reimbursement: Can be discussed once selected Any other skill set: We are looking for someone who is committed to Bhumi for at least three years. If you qualify and are interested to take up the role, send in your resume along with a brief note on your aptitude for this role

JOB DESCRIPTION:- Inbound Sales and Technical Support Specialists to help customers establish and enhance their online presence by providing web-based technical support, product information, first-rate customer service and Selling products and services as per customer needs. KEY SKILLS:- Customer service oriented in a high pressured environment Provide immediate Advanced Support via chat, and accompanying support via phone when necessary Must possess methodical and deliberate troubleshooting skills Exceptional attention to detail in troubleshooting and documentation Determine course of action based on extremely complex issues in a time-pressured environment, often with only a portion of the information needed to fully analyze the issue Multi-task multiple issues between customers ranging over Windows and Linux platforms in Dedicated and Virtual Dedicated environments Strong knowledge of internet technology Advanced Server Management Windows & Linux, Various Control Panels Advanced understanding of Wordpress development and troubleshooting techniques Experience Required: Accomplished experience selling and servicing technology products or services to small businesses and consumers is a strong plus Ability to deliver stellar customer service while troubleshooting a technical support call Meet or exceed expectations through a metrics driven performance standard. We want the best for you and for our customers Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs Knowledge of internet, social media and/or small business is highly preferred Excellent spoken and written communication and strong interpersonal skills to include proven rapport building and sales techniques DESIRED CANDIDATE PROFILE: Tech Graduates Any Graduate with prior technical expertise Candidate should have good knowledge about Computer Must be 18 years of age or older Candidate should have graduated Candidate should have excellent Interpersonal skills Open to work in rotational shifts, according to business needs Must pass Operations Validation Candidate should have all relevant documents

Job Description Excellent Communication Skills Satisfying potential customers by answering product and service questions; suggesting information about other products and services. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Regularly following up customers' needs and meeting the targets like handling time, quality checks, number of resolved cases, satisfaction/ dissatisfaction levels etc Provide hands on support for customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management, resolving customer issues with systems through remote access after attaining authorization. Functional Area: Back Office Operations Industry: MNC /IT Location - Delhi /NCR Salary - As per Industry Type Experience 1-3 year Key Skill - Customer Support account management Excellent Communication Industry type -BPO/KPO If you are Interested kindly send your resume or call also visit our office for interview 2ND Floor D-, Balaji Chamber Near Laxmi Nagar Metro Station Gate No -1 Laxmi Nagar -92

Handtribe is an Award wining E-Commerce company that is looking to hire a stellar Operations Executive to take their operations and customer success requirements to the next level. Our ideal candidate is organized, great at time management and possess strong communication skills with a commitment towards ensuring customer happiness - always. Your work will revolve around - Ensuring all orders on the website are fulfilled on time Listing and updating product catalog on the website Communicating with vendors to assist in the order fulfillment process Interacting with our customers and providing them support via phone and mail

Masalabox.com is giving smart, forward-looking and independent women (aged 25 to 35) the opportunity to work with the coolest StartUp in town founded and run by two enterprising women. Get a head- start in the booming ecommerce space, where your abilities and commitment will be rewarded in an exponential manner. At Masalabox, you can work with the latest technology in the internet/e-commerce space, work with a group of vibrant people and be at the pinnacle of social media innovation. We require smart and effective Customer Support Executives who are able to grow with the fast pace of development of the company and who would be able to take up new roles as and when necessary. Job Description Respond to customer enquiries via Chat and Calls. Improve the quality of customer interaction on a daily basis. Need to have knowledge about our products, pricing and operations.

WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPOS IN BANGALORE. Are you a Fresher/Experience (Any Experience) with Good Communication Skills and Looking out for an Opportunity to Join a Call Center / BPO in a Night Shift. Qualification: 10/PUC/Diploma/Graduates/PG Experience: Any fresher or with any experience can apply Available Positions:- Customer Support & Technical Support Available Process:- Voice Support Available Shift Timings:- UK Australian US & Day Interview Rounds:- HR Voice & accent Operations Note:- All these rounds are held @ our office. Salary:- Starts with 1.2 L/A to 4L/A based on experience for more details call Sathish 9886644972

Any Graduate Female Candidate Experience: Minimum 1 yr. Salary: 10,000 to 15,000pm. (Negotiable) Industry: Telecom Functional Area: Customer Service , Operations Employment Type: Permanent Job, Full Time Key skills: sales relationship management customer support, ms office, tele marketing, tele marketing executive officer Job Description 1.Responsible for handling the customers inquiry and coordination with Sales team, 2.Follow-up with customers. 3.Client Relationship Management, Handling calls, collecting and updating the database. 4.Good communication skill.(English, Hindi and Marathi must) 5.Handful knowledge in MS Office and other Basics of computer. Interested Female Candidate Can Conatct- OSK CONSULTANT, NAGPUR Contact No- 9960680445/9028080445 Email ID - job@oskconsultant.in

Technical Sales Representative Job Responsibilities: • Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities. • Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations. • Closes new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information. • Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs. • Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features. • Maintains communication equipment by troubleshooting, reporting, and tracking problems. • Maintains and improves quality results by following standards; recommending improved policies and procedures. • Updates job knowledge by studying new product descriptions; participating in educational opportunities. • Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Technical Sales Representative Skills and Qualifications: Meeting Sales Goals, Client base, Closing Skills, Prospecting Skills, Technical Understanding, Building Relationships, People Skills, Data Entry Skills, Customer Focus, Professionalism, and Motivation for Sales. Qualification: • Must Be a Graduate (Any Stream) B. COM, BCA, B. TECH. (in any stream). • Must possess good Computer skills. • Should possess good verbal and written communication Skills. Salary: (negotiable) Timings: US Shift(8 PM – 5:30 AM)

Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Influences customers to buy or retain product or service by following a prepared script to give product reference information. Documents transactions by completing forms and record logs. Maintains database by entering, verifying, and backing up data. Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs. Maintains operations by following policies and procedures; reporting needed changes. Maintains quality service by following organization standards. Maintains technical knowledge by attending educational workshops; reviewing publications. Contributes to team effort by accomplishing related results as needed.

Job Position: Customer Support Executive Job Category: BPO/ITES Industry Walk-In Location: Chennai, Tamilnadu Job Location: Chennai, Tamilnadu Salary: Best in the Industry. Desired Qualification: Undergraduate or graduate Desired Experience: 0 2 Years experience in any BPO Job Nature: Handling calls with Customers. Desired Profile: - Good communication skills - Basic Computer knowledge - Willing to work in night shifts. - working days monday to friday. Contact: Dency CCO 9600010212. Mail id:gembrillcco@gmail.com Walk in Date & Timings: Monday-Friday Between 5:00pm - 8:30 pm. Venue: Gembrill Technologies 36,Vijayaraghava Road, T Nagar, Chennai-12

Contact Mr. vishal - International BPO, Domestic BPO, Inbound BPO JobsWe are Hiring for Customer Care Executive, CCE, Customer Support, Customer Care, Customer Service...