CUSTOMER SUPPORT EXECUTIVE – HANDLOOM AND HANDICRAFT IN INDIA

Qualification: Bachelor Degree or Diploma in Textile Technology/Fashion Design or Diploma in computer application Experience: 0-1 yrs Experience in Handloom/Handicraft sector will be an added advantage Job Profile:  Manage product catalogue for Client which includes taking/editing pictures, uploading pictures  Manage inventory for product catalogue with regular follow-up with client on getting fresh merchandise, ensuring continuous updation of products hence maintaining optimum inventory levels at all times  Ensure timely and accurate Order Processing  Logistics & Delivery co-ordination  Ensure customer satisfaction through prompt Customer Service  Track & Report Sales data on regular basis and take necessary steps to improve sales Key Skills:  Basic understanding of product photoshoot  Knowledge of Photoshop & image editing is mandatory  Strong computer knowledge of excel, powerpoint, web browsing. Any other additional IT skills like html will be an added advantage.  Understanding & interest in the Handloom & Handicrafts sector  Basic Merchandising skills & Knowledge about Inventory management  Key analytics skills like sales analysis etc.  Good written and verbal communication Salary: As per company standards