Customer service representative live

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Job Title Chat Representative Company SB Secure Data Centers India Pvt Ltd Location Ram Nagar, Adikmet, Hyderabad Job type Full-time Job Description Job Summary Customer service representatives answer questions or requests from customers or the public. They typically answer incoming phone calls, but some also interact with customers face to face, by email, or live chat. Some representatives make changes to customers' accounts, such as updating addresses or cancelling orders Responsibilities and Duties Live chat agents are the solution to providing 24/7 interaction with customers. A Live Chat Support Agent is responsible for answering queries and assisting customers through chat. It is their duty to be readily available to provide help or a solution in real-time, thus the term "live". Required Experience, Skills and Qualifications Only for male candidates good communication skills are required any completed graduates are eligible Benefits may include training, mentoring, health insurance, commuting support, lunch service, etc
India (All cities)


THE ROLE: We are a fast growing start-up in the education technology sector. We are building great products to make student learning personalized and meaningful. We believe technology combined with right pedagogy can do wonders in improving education standards in our country. In this mission of ours, we are looking for highly motivated ans self - oriented outbound sales representative for our team. This role will require someone to engage with customers over the phone, via - mail, or live chat, so you MUST enjoy these different type of interactions. We strive to deliver a great online experience to our customers, and this will become your speciality. We'll teach you the ropes, but we need someone who genuinely enjoys interacting with people, and can help build our brand through amazing customer service. Some of the Responsibilities: Make outbound calls to potential leads Deliver amazing online experience through phone, email. Record outbound call history and customer responses in detail Ensure customer follow -up all the times Send mails, brochures, catalogues to prospective customers Handle customer needs and requirements. Assist the sales teams, marketing or other department in handing customer request needs. WHO YOU ARE; Fun, easy and going sincere A fast learner, who quickly retains information. Loves working as a part of team Is willing to put in the extra work to drive customer experience. A talker - you can have conversation with anyone. Have a glass half full mentality.

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