Role chat email support

Immediate requirement for chat and email support professional freshers are welcome. Preferred:Minimum 6 months of MNC experience must, in email or chat process location: Chennai Interacting on multiple chats Responding to email queries Flexible with rotational shifts

Email Support Services: Responding to emails received is crucial for any business, especially these days where email has become a major communication medium. Large organizations receive loads of emails daily and responding to each one of them becomes a tedious process for them and so such companies started to outsource their Email support to BPO companies. Chat Support Services: It's becoming inevitable to address queries of online customers as businesses are inclining towards online mode. Chat support creates opportunity to answer customer's questions instantly while they are browsing, facilitate their online experience for smoother navigation and grab them from dropping out. The chats can be either solving a product or service related query or request for a call back or selling a product or service. We offer Chat support service to handle such process. Qualities of a good chat support 1.Instant responses 2.Use of Easy to understand language 3.Professional 4.Error Free 5.Proactive Benefits: 2 Way Cab Facility Provide Food Provide by Company Saturday and Sunday off Who are all Interested in this process can contact AKILA HR Recruiter 9884844385 Thank you.

Job Description Job Title Urgent Opening for Chat/Email Sales Associates in Policy Bazaar Day Shift Job Description* SNR CONSULTANTS is Hiring for Chat/Email Sales Associates in Policy Bazaar Day Shift. Role: Associate sales Consultants No of positions: 100-150 Function: Sales Designation: Executive Location: Gurgaon 1) Good English and Smart worker, should be efficient in converting customer interest into sales 2) Good selling and negotiations skills 3) People qualified for international BPO standard. Qualifications: Under Graduate/ Graduate/ Post Graduate No MCA / B. Tech qualification Experience and skills: 1) Experience of 1-2 years in a particular company & Fresher’s are also welcome Experience and organizations* Open to hiring from any service industry Salary: 18k-30 K +Unlimited incentiv Link to Job Call us Ansh Mishra 7836944068

Roles & Responsibilities Pitch the Products to the Prospective Customers & make the closures Selling and negotiating skills Strong motivation skills and Performance-driven Maintains quality service by following organization standards. Excellent communication & coordination skills Ability to multitask Team player and open to learning Follow-up with the customers Must be able to work accurately, under pressure, to meet strict deadlines Fluent in English, Tamil & Hindi languages Key Skills: Polished communications skills – both verbal and written Multi-tasking skills The ability to prioritise tasks and delegate when necessary Great planning skills Accurate reporting skills Education: UG - Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization Industry: IT/ ITES Functional Area: ITES, KPO Role: Cold Calling/Email Support Executive Experience: 0 to 1 Years

The Job Involves: - Identifying, Handling and resolving customer queries and concerns while maintaining expected quality chat or email. - Understanding multiple products and processes. Roles and Responsibilities: - Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each mail / chat in accordance with company standards. - Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken. - Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency - Ability to understand and handle customers - Ability to achieve stretched targets and able to manage the organization standards - Maintain Superior quality service by following organization standards Required Candidate profile Strong interpersonal, problem-solving skills and English written communication skills Basic computer knowledge and technical skills Perks and Benefits # We have fixed shift timings. # PF, ESI or Group Insurance # Bonus & Appraisal once in a year # We provide food for all our employees as per their shift timings

Dear Candidate, Greetings from Hinduja Global Solution, JOB DESCRIPTION for Semi-Non Voice Process (Domestic) 1. Job Role: Customer Support 2. Role designation: Customer Relationship officer 3. Skills required: Essential Skills: Good Communication in English (Verbal & Non-verbal) Desired Skills: Typing 22 WPM with 80% accuracy, Computer knowledge: Basic, Should have basic Understanding about the Industry 4. Education qualification: Any Graduation including BE, Btech, MBA, BCA, Diploma with 15 years of Education (10+2+3),(No M,tech) 5. Experience (relevant or total): NA 6. Responsibilities: Resolving the issues over e-mails 7. Salary range: 1,70,000 to 2,00,000 8. Working Venue Details: HGS Bangalore 9. Shifts: Rotational 10. Free cab facilities. Interview Date: 28th Nov 2016 Interview Time: 10 am to 2 pm Contact Person: Roscillin 9944620095 INTERVIEW VENUE:- HGS Chambers, Behind RNS Motors, Gravebhavi playa, Next stop to Bomanahalli, Hosur Road, Bangalore. Thanks and Regards Roscillin Asem 9944620095 HR. Executive Talent Acquisition Hinduja Global Solution

Job description: The candidate should be able to understand and respond in English. We need candidates from BPO or customer support background. Ask questions to understand customer requirements Maintains database by entering and verifying the data Go the Extra Miles to meet sales quota and facilitate future sales Required Experience, Skills, and Qualifications: Proven experience as a telesales representative or other sales/customer service role Ability to learn about products and services and describe/explain them to prospects Excellent knowledge of English Excellent communication and interpersonal skills Outstanding negotiation skills with the ability to resolve issues and address complaints. Identifying and assessing customers needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Location: Surat Salary: 13,000 to - 35,000.00 /month Working Days- Monday to Friday (Sunday -Saturday off) Call +91 8511539085 Website - www.votiko.com If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr.votiko@gmail.com

HIRING FOR INTERNATIONAL WEB CHAT Minimum1 year exp.in international BPO voice experience mandatory. U.S.rotational Shifts, max log out - 1.30am Max salary goes upto 4.08lpa (27.8k in hand+3k shift allowance+6-10k incentives) 25-30% hike on last drawn salary. 5 days working and 2 offs. Pick and drop available. Resolving the customer query on mails & calls.(exclanation calls are also there) Should posses excellent communication skills, and having a zeal to work for international customer service role. Regards soniya Hr Recruiter

We are hiring for Back Office / Customer Support / Email Support / Chat Support. Please find below the details: Location - Delhi, Ghaziabad, Noida, Faridabad, Gurugram. Exp - Freshers CTC - For Domestic - 10 - 18K For International - 12 - 22 K(Meal + Cab) Job Responsibilities: Responsible for answering and addressing customer queries through email/chat. Answering chats/email in a professional manner to provide information about products & services. Understanding customer requirements. Providing the right customer experience.

We are looking for Freshers for the post of Jr.Support Engineer. The applying candidates must have the following qualification Education: BE/Btech/BCA/Bsc(con)/MCA with 60% score Language: Must be fluent in English Responsibility: Selected candidate must be able to communicate with our clients via chat, email, helpdesk and phone regarding our sales and billing services. Also need to handle technical support for our own software products. It is 24x7 working environment with three shift rotations.

Hiring for Tech support voice process with good salary package 1. Job Role:Technical support, Customer Support 2. Role designation: Technical support, Customer Relationship officer 3. Skills required: English + Telugu+ Hindi English + kannada + Hindi 4. Education qualification: Any Graduation including BE, Btech, (below 60 % can apply) MBA, under graduation can also apply BCA- pass-outs, Diploma with 15 years of Education(. Responsibilities: Resolving the issues over e- mails 6. Salary range: 12k to 19k Hike for experienced candidates 7.Working Venue Details: Bangalore 8. Shifts: girls day shift Boys rotational shift 9.5 days working Contact:/ Email:

GEEKS TECHNICAL SUPPORT LLC. (Largest Tech Support Company in Tricity) Geeks Technical Support is an independent provider of technical support services for brands like Dell, HP, Asus, Microsoft, Canon and many others. Use of names and trademarks are for reference only. Geeks Technical Support is a global company employing technicians across US and India. Our team of computer experts and specialists are happy to cater to our customers and resolve issues to serve customer needs! Geeks Technical Support is the next-generation computer support service provider for consumers and small businesses in United States, Canada, United Kingdom and Australia. We use our tools to cater to the needs of our customers and help them with each and every kind of technical issue. Role Overview: Responsible for providing telephone/email/chat, online and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software Requirements: 1 to 2.5 years of relevant work experience required. Graduate or Undergrad with 1 year of International Call Center Voice experience Should be willing to work in shifts in a 24 x7 work environment Excellent telephone soft skills & thorough telephone functional skills Location: SCO 142- 143, 2nd Floor, Sector 34a, Chandigarh Role and Offerings: Salary: INR 2, 00,000 - 4, 00,000 P.A Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO,Customer Service, Operations. Role Category: Voice Role: Associate/Senior Associate Contact Person: Mr. Shashi Kant / Sanjeev Sharma Contact Number: 7087216800 / 9872388183/ 01724661486 Shashikant@geekstechnicalsupport.co Sanjeevsharm a.hr@geekstechnicalsupport.co hr@geekstechnicalsupport.co Sc o- 142- 143, 2nd Floor, Sector 34A, Chandigarh

JOB OPENING: Tech Support / System Admin for a Web hosting I.T. COMPANY (Goregaon) JOB LOCATION: GOREGOAN Experience: 1-3 years SALARY: upto 18500/- COMPANY PROFILE: The Company is the flagship company of the group. It provides technology solutions in the domain of Managed Hosting, Cloud Computing and Online Media Streaming. The Company provides CRM Consulting and Implementation solutions to enterprises worldwide. We implement Sugar CRM – world’s leading CRM Application. Add to it solutions in Online Chat, Surveys, Customer Care & Support. The Company provides consulting and implementation services for IT Infrastructure Management and for Managed Cloud Hosting using the robust and scalable Google Cloud Platform. We are Authorized Google Apps Reseller. Responsibility: • To provide technical support to clients via Email, Chat and Telephone. • Troubleshooting Hosting Server / Email / Database issues and other technical issues. • To use, create and update knowledgebase articles for effective technical support to client. • To coordinate with Data center / ISP for resolution of technical issues. Basic Requirements: • Graduate (B.Sc.IT / BCA / BE / B.Tech preferred) with minimum 60% marks in all standards (10th, 12th & Graduation) with excellent written & spoken communication skills. • 1 -3 years’ experience of working in a reputed Datacenter / Hosting company / BPO in India and providing technical support related to software services or hosting related services. Desirable skills, but not mandatory: a.Fairly good knowledge of Domain Name / DNS, Hosting / Email / Database servers, SSL Certificates etc. Good awareness of CPanel, Plesk /Helm Control Panel, WHMCS etc. b.Peoples Person, Team Player, Confident and Career Oriented. Our Offer: • Challenging job with excellent learning and career growth prospects. Salary: o Senior Officer: Above Rs.18,500 PM (Annual CTC Rs.2,33,500 PA onwards). o The above mentioned salary is purely indicative. Salary is not a consideration for deserving candidates. • Other Benefits: o Liberal Leave policy and Leave encashment policy o Medical Insurance and Accident Insurance o Well stocked in-house Pantry for Breakfast / Snacks o Many other corporate benefits & perks on confirmation • To be based in our office in Goregaon East, Mumbai FOR MORE DETAILS CONTACT: KARTHIK RAO: 9768367018 EMAGINE CAREERS PLACEMENTS & RECRUITERS 5, PANDAV INDUSTRIES, M.P. JAIN COMPOUND, NEAR PANCHVATI BUILDING, RAHEJA TOWNSHIP, MALAD EAST, MUMBAI – 97

job description: 1. Job Role: Customer Support 2. Role designation: Customer Relationship officer 3. Skills required: Good Communication in English (Verbal & Non-verbal), typing skills: 15WPM and80% accuracy, Computer knowledge: Basic, Should have basic Understanding about the Industry. 4. Education qualification: Any Graduation including BE, B.Tech, MBA, BCA, Diploma with 15 years of Education () are eligible. 5. Experience (relevant or total): NA 6. Responsibilities: Resolving the issues over e-mails 7. Salary range: L PA

Job description Job Openings for Web Chat Service Advisor (Semi Voice Process) For International Process Reputed BPO Organization at Ahmedabad Location. (Fluency in English Is Must) Position: Voice / Semi Voice Process (Web Chat & Voice) Qualification: Any Experience: Fresher to Experience Both Work Location: Ahmedabad Salary: For Fresher (12th Pass Or Under Graduate): Up To 15,000 /- Pm For Fresher (Any Graduate): Up To 18,000 /- Pm For Experience Candidates: Up To 28,000 /- Pm (As Per Your Experience & Depends upon the Interview) (Cab Service Provided In Night Shifts Only) Eligibility Criteria: Basic Knowledge Of Computers Good Typing Skills; Net Speed Should Be At Least 25wpm Relevant Experience Would Be Preferred (Customer Service) Should Be Willing To Work In Rotational And Night Shifts Excellent Communication Skills (Written And Spoken) Job Role: The Web Chat Services Advisor Role Requires Answering Customers’ Queries On Live Chats And On The Phone; Wherein Customer Service And Satisfaction/Delight Will Be The Main Objectives. The Role Will Also Require The Advisor To Be Good At Analyzing/Comprehending Customer Queries And Accounts, And Then Providing The Correct Resolution As Per Set Operating Procedures And Performance Matrices. He / She Should Be Able To Deliver According To The Set Productivity And Quality Standards And Targets. Description: 1. He / She Will Need To Provide Information Related To The Customer’s Account/Services And Processes Etc On Live Chats And Calls. 2. Will Need To Research (Real-Time) Information On Various Tools To Provide Accurate Information To The Customer. 3. Need To Maintain All Pertinent Data Related To The Customer Interaction. 4. Will Be Required To Handle At Least Two Chats At A Time, And Make Outbound Calls When Required. 5. Will Need To Ensure Utmost Customer Satisfaction To Be Able Perform And Fetch Good C-Sat And NPS. 6. Should Be Able To Deliver According To The Set Productivity And Quality Standards And Targets. 7. Will Be Required To Work On Numerous Applications And Systems At A Time. Regards,