TEAM LEADER BPO CUSTOMER SUPPORT IN INDIA

Graduate or PG. Minimum 3-4 years of CC experience. 1 year in the role of TL. Should be able to manage team. Good Communication skills. Analytical in nature. Should be from e-commerce industry and preferably from customer service background 1. Proactively manage team members. 2. Ensure defined SLA deliverables are met for the team. 3. Bring in continuous improvement on productivity and quality for process being managed. 4. Control team attritions 5. Efficient roster management for continuous service round the clock for Customer Service Team. 6. Maintenance of SOP and other process documents