URGENT REQUIREMENT FOR INTERNATIONAL VOICE TECHNICAL SUPPORT IN INDIA

We are hiring candidates for an international BPO leader. Program: Yahoo. Contact us immediately. Email: mob . Qualification Excellent Communication Skills In English Undergraduate/Graduate/3 Years Diploma Basic Knowledge Of E-Commerce/ IP/ E-Mail Configuration/ Security Settings Comfortable Working in Rotational Shifts 12 Months Of International BPO Experience Candidates With 9 - 12 Months Of International BPO Experience Sound Technical Knowledge of DNS & Web Hosting Basic knowledge of Perl, CHI, HTML, Java & e- commerce Intermediate knowledge of MS Office suite, include Excel Good Customer service & interpersonal Skills Ability to Multi task Good Typing Speed ( w.p.m.) Salary: Salary Slab: 2.04 lpa to 3.00 lpa. 15 days guest house accommodation. (for outside Indore candidates) Relocation Bonus, Rs (for outside Madhya Pradesh experienced candidates) Travel Reimbursement (for outside Madhya Pradesh candidates) JOB DESCRIPTION To Provide world class service to all small business customers in a customer centric environment Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools Assisting customers with inquiries while providing consultative support and recommendations Document in detail all interactions with customers Effectively articulate complex information to a variety of technical and non technical customers Educate customers on products. Help customers to be successful Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating Send you resume immediately. KERALA JOB PORTAL, Thrissur, Kerala Mob: