Customer success manager

Designation - Customer Success Manager Experience: 5+ years Location Baner, Pune Salary - 25 LPA PROFILE OVERVIEW The Customer Success Manager engages and retains customers by helping them make their mobile app strategy incredibly successful. As a Customer Success Manager, you will serve as the principal point of contact for multiple customer accounts globally to drive adoption, retention, renewals, customer satisfaction, engagement and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen. You provide data-driven decisions, support and business intelligence that is timely, accurate, and actionable. You will work closely with the sales and product teams to ensure that new accounts are on-boarded effectively and existing accounts have the resources, training/consultation and support to achieve their desired results. The ideal candidate should possess a strong customer success background with 5+ years of experience in SaaS Products. List of Companies - Wingify, Agile CRM, Browser Stack, Web Engage, Shop Socially, Helpshift, Unbxd Inc, Push Crew, Freshdesk, Kayako, ZohoCRM, Adobesystems, Capillary Tech. (Experience working with these company prefer) **Only SAAS based companies **Responsibilities: * Create a complete customer success process and team to drive retention, renewals, adoption, training, on-boarding, customer satisfaction, engagement and growth Increase customer satisfaction by understanding business needs, on-boarding and training and to facilitate additional help and resources, as applicable through the customer journey. * Serve as the primary post-sales point of contact with customers. Create strong relationships and work with customers to establish and achieve critical goals, or other key performance indicators along with providing regular feedback at every step of the customer journey *Track and monitor customer activity and usage patterns to identify churn risk and work proactively to eliminate churn risk * Act as an escalation point for customers to drive problem resolutions in a timely and proactive manner * Maintain a deep understanding of our product and industry knowledge to be able to tell customers about the most relevant features/functionality for their specific business needs * Serve as the voice of the customer and provide internal feedback on product improvements, feature requests and bugs. * Document all communication with users and accounts accurately and in a timely manner via various tools. Ensure that issues are escalated appropriately to internal departments and management. * Regularly update all training materials, resources, FAQ s etc. * Upsell and Upgrade Customers, as applicable **Required Experience and Skills: * Minimum 5+ years of Customer Success, Account Management, Customer Service & Training * Past experience of setting up customer success divisions * Ability to create and manage a team of 2-3 executives * Strong written and verbal communication skills with a good technical aptitude *Prior Experience of working with a SaaS company is mandatory *Good understanding of web applications, mobile applications and marketing tools would be preferred * MBA Graduates would be preferred Interested Candidates mail their updated CV - rajhr.ent()gmail()com so we can call you for telephonic interview.

Customer Relationship Manager 99IIIO2942 Ites, Bpo, Kpo, Lpo, Customer Service, Operations. Handling The Inbound Customer Calls.... 9958581555

Customer Relationship Manager. Experience:1-2 Years Location:-VIP Road Zirakhpur Salary;-12K to 15K Having Good Communication Skill Immediate Joiners Will be Given Preference. 5 Days Working

Location: Delhi Industry: Education / Teaching / Training Job Role: Customer Success Associate Annual Salary: Negotiable Experience Required: 2-7 Years Send CV: deepika@universejobs.com Job Description: https://bit.ly/2DyrkzU

Responsibilities of CRM: 1) Calling a patient and noting down all their details 2) Talking to one of the doctors on our panel and scheduling the home visit 3) Doing the follow up with the patient and doctor 4) Getting the visit done 5) Taking a feedback from the patient after the doctor's visit 6) Preparing and analyzing daily, weekly and monthly reports Aptitude required: 1) Positive attitude with good communication skills (should be fluent in Hindi and English) 2) MS Excel skills 3) No constraint on Educational Qualification 4) Working hours: 9 a.m to 6 p.m, 6 days a week 5) We are based in Vasundhara Enclave, East Delhi and therefore the person should be willing to travel daily to this place for work. How Do Customer Relationship Manager Make an Impact:- 1) Service sector is totally based on the relationship of customers with the firm and CRM holds the responsibility of making it stronger 2) Since CRM will be in direct touch with customers, he/she can add a lot in improving the service and making it more customer friendly 3) CRM can not only influence customers professionally but can also support the patients at emotional level strengthening the ties between customer and company

Immediate Opening: Female/ below 40 yrs / UG/PG with 3-7 exp., in any Showrooms related to Tiles, Granite / Ceramics / Flooring Materials / Civil Construction/ Interior Design Materials. Role: CRM_ Customer Relationship Manager * To promote business with in-house sales & attracting walkin customers, * To improve business relationships with customers & customer Retention * To focus on sales growth Salary: Rs. 15,000 - 20,000 /- + Benefits

Urgent need for Customer Service Manager/Immigration Consultant Must have experince in Sales in immmigration and having strong background in sales. Must have to work in team. Must have good exposure in sales. Must have experience in Tele Sales. We are hiring the candidates who can work in our sales team and can acheive target on time. Please send your resume to or call us

company- designation- customer relation manager/reception qualification- graduate exp- 0-1 yr skill- same salary- 6000 location- bbsr/ctc

Designation - CUSTOMER CARE MANAGER In High End Clothing Store Location: Ludhiana Qualification: Graduate/MBA Experience: Min. 2 years of experience. Profile: Required a suitable candidate preferably female for a web store In Ludhiana. The candidate should have knowledge of MS Office specially Excel to handle day to day web store business. The candidate should be skilled and effluent in speaking/conversating in English language. Promoting products on Facebook, twitter, Instagram etc.The candidate must be having experience and must have run the web store dash board. Salary: Best In Industry For Details, Contact: Bhatia Consultancy Services Punjab

Urgently Required Candidates For The Post Of CRM/Jr. CRM Qualification & Skills: -2+ Years Of Experience In Customer Handling Preferred From Banking/Insurance/Automobiles/Counseler Etc. -Excellent In Computer Knowledge (MS-Word, Excel, PPT, CRM Software) -Internet Savvy, Good Social Media Organizer. Role & Responsibilities: 1. Group Coordination With Customers Regarding Payments And Their Follow Ups. 2. Maintain Database In Excel Or CRM Software. 3. Assistance / Coordination To Sales Team. 4. Message Sending/Drafting, Whatsapp Program Invitation Sending/Drafting. 5. Handle Social Media Posting Blogs/Video Etc 6. Work Progress Report, Developing Error Free MIS Reports. 7. All Vendor Coordination, Searching Of Vendor If Required And Tie Up And Negotiate. 8. Pre Arrangement & Post Arrangement Of Exhibition And Workshop. 9. Pre And Post Sales Calling. 10. Closing The Sales. 11. Meeting Fixing. 12. Executive Assistant To Director.

Customer Relationship Manager-4 {D}44 989I788855 Last Seats S Wires Bpo Ltd Customer Care Profile For Freshers delhi Hiring Only Freshers & 10th, 12th Pass Boys & Girls 9871482484

Follow up the customer, creating the database for the site visit. Giving proper information to the customer regarding the project, material and cost. Handling all the tasks related to telemarketing. Mail the customers regarding their queries & project Giving all the correct inputs to the sales team and coordinating with the sales personals with all the sales related tasks. Handling other office and admin tasks.

Customer Relationship Manager - 5 no s Required for India s No.1 Tents Factory our web: www.DemoTent.in Contact No: 9246222211 Handling the customer s queries and solving the issues Interact with the customers to get new orders Basic requirements: Good communication skills Excellent presentation skills Minimum qualification: Graduate to MBA Salary: INR 50,000 PM 1,00000 PM Extra Benefits: Incentives on Sales Gender: Male / Female Experience: 2-4 years Working hours: 10.30 am to 7 pm Job Type: Full-time Education: Expert in customer care Location: Hyderabad, Telangana

Description: URGENTLY REQUIRED CUSTOMER CARE MANAGER.(Female) Positions Available:-Customer care Manager. Criteria:- Good looking, Pleasing personality, Young (age below 35), energetic, Graduate and should be very fluent in Malayalam and English,Excellent communication skills and managerial skills, Must have at least 1yr experience in working in customer care section as customer care executive or manager. Salary Structure:- 10,000 15,000 k. Location:- Cochin,Mumbai,Banglore. Call Us: 91- 999 53 999 80

We have opening Candidate Job For Customer Relationship Manager Candidate Desire Profile - Customer Relationship Manager Experience - 0-1 Year (fresher Candidate Also Apply) Location - Delhi /NCR Type of Industry - IT/BPO/KPO/MNC Location - Delhi/Noida/ Gurgaon Key Skill - Awareness of customer, Direct marketing skills, Ambition and motivation, Strategic thinking skills, Fantastic research skills. Interested candidate send resume or call also visit our office for interview interview Venue 2nd Floor D, Balaji Chamber