ASST. MANAGER – INBOUND TECH SALES (AVAS) TEAM L IN INDIA

Hiring for Asst. Manager – Inbound Tech Sales (AVAS) Team Leader Manager Tech sales support inbound sales outbound sales customer service in top international bpo call now Title: Asst. Manager – Inbound Tech Sales (AVAS) Reports to: Sr. Manager - Operations Based at: Gurgaon call Brijesh 9554407543/ 9911755650 Location: Gurgaon, Noida, Delhi Ncr Position:- AM Technical Sales Manager Team Leader Technical Sales Technical Support Inbound Outbound Sales Customer Service Job Summary Assistant Manager will be responsible for the team’s performance/metrics, manpower planning, defining reporting structure, managing and conducting day to day operational level activities. It also includes employee coaching and development, internal/external customer satisfaction focus, handling escalations and ensuring organizational effectiveness by providing leadership for the outbound sales program. Job profile ManagingTeamLeadersandtheir respectiveteams andresponsible for the overall personnel, performance,anddisciplineofthe assignedteams. •Providedirection, support&supervisiontotheassigned team&ensureresolutiontotheir daily problems •ProvideCoachingandcounselingtohis/herteam members throughdatascrubbingand analysis. •IdentifyTeam’s Trainingneeds &organize refreshertrainingsessions, periodic oneoones & careerprogressiondiscussions for continuous improvement and employeedevelopment. •Conductconfirmations andyearlyappraisalsfor his/herrespectivealignment. •Share daily/weekly/monthlyreportswiththe team. Review&analyzeteamdataas he/she wouldbeheld responsible/accountableforassigned teamsandtheir productivity •DeliverdesiredSLA’s andmeet/overachieveperformanceexpectations as perdefined scorecards •Share regularprocessupdateswith theteam members anddrivetheassigned teamtodeliver as expected andfollowdirections •Managetheshift/queueas Duty Managerandmonitor queuetoprovidedesiredproductivity andeffectivecall handling •Maintainprocessqualityandcomplianceguidelines,participatein regularcall calibration sessionswithqualityandtrainingteams andensuretheassigned teamdeliversthedesired qualityresults &providesexcellentcustomerexperienceto theclient/customer. •Participateinhiringandprovidecapacityplanning/hiringfeedbackandforecasting •Implementand actin accordancewiththeorganization’s information securitypolicy •Protectassets fromunauthorized access,disclosure,modificationdestructionorinterference •Monitor andreportanychangeinthebehaviouralpattern of thedirectReportthat maylead to a securityrisk •Makethedirectreportaware oftheinformationsecuritypolicyandupdates •Reportbreachofsecurityeventsorothersecurityrisks totheorganization •Theemployeeis alsoexpectedtoplaytherole ofachangeagent tohelp institutionalizeQuality&Control acrossthe Organization, constantlyseeking,sharing&implementing bestpractices •Keep a vigilant eye that right talent is hired as per process requirements. •Ensure that the process training has been conducted successfully. Position:- AM Technical Sales Manager Team Leader Technical Sales Technical Support Inbound Outbound Sales Customer Service Skills Required •Shouldpossess excellent communication&interpersonal skillsandshoulddemonstrateabilityto interactwith peoplefreelyandfluently •Shouldpossess Good Leadership&Managementskills Change Management&Analytical/Problemsolvingskills Quickdecisionmakerandafastlearner •Shouldbe Multitasking andaGogetter •Organized andTeamplayer •Result Oriented&able todeliverwithintimelines •Shouldhaveinterestin TechnologyandpossessbasicTech knowledgeof computers,peripherals, Softwareetc •WorkingKnowledgeof latesttoolslikeMicrosoftOfficeetc. •Minimum of 2 years in AM/Sr. Team Lead profile in tech sales process call Brijesh 9554407543/ 9911755650 Location: Gurgaon, Noida, Delhi Ncr