HIRING FOR BPO QUALITYMONITORINGEXECUTIVE FOR EXPERIENCE IN INDIA

Designation: Quality Monitoring Executive Function: Contact Center - Quality Education Qualifications: In the order of preference: Post graduate / Graduate/Diploma with basic knowledge of Computers Experience: 'Total: 2- 3 years min, Experience in BPO Quality: 1year minimum. Experience as a Sr.CSR/TL/Facilitator: 1 year Candidate Must Know the English and Hindi Language Skills required (Technical): 1) Basic knowledge of Office (Excel,word,Powerpoint) 2) Sound knowlede of customer care processes & audit process. 3) Exposure to voice logger tool 4) Knowledge of CRM Competence: 1) Should have customer centricity 2) Should have good coaching & people development skills 3) Good communication/interpersonal skills... 4) Good analytical ability 5) Self driven in terms of improvement in process. 6) Strong in driving RCA and improvement plans 7) Flexible in adapting to any change in current process. Contact: / / 044 -