IMMEDIATE OPENING FOR TEAM LEAD FOR BACK OFFICE OPERATIONS IN INDIA

Educational Qualification:- Must Be a Graduate Administratively manage a team of Customer Service Executives and monitor their performance. Motivate and recognize them through implementation of the company R & R programs. Improve quality of service and increase client delight. Achieve service level and productivity targets for the team. Analyze calls to identify the root cause of complaints. Monitor and maintain quality of interaction with customers. Prepare and submit periodic reports. Call handling to develop first hand sensing of customer pulse and manage irate customers. Audit Calls and identify the training requirements of each Team Member. Brief Person specifications for the role:- One year of Customer Care experience in a BPO, preferably being on Team lead position and manage a team of Customer Service Executives and monitor their performance. Excellent oral, written, inter-personal and communication skills. Exceptional listening and analytical skills Demonstrated ability to work well in a team environment. Dedication to provide exceptional customer service. Transaction Monitoring:- Monitoring of calls/emails/dockets as per aligned targets Skills:- Good communication skills with process knowledge Excel in Excel:- Collating data and creating reports that would provide Daily operational feedback to the client as well as internal management on the operations. Interview Timings: Am - 5:00 Pm (Monday to Saturday) Walk in with Updated C.V.& Passport Size Photographs Contact Details:- Ms.Natasha Ms.Mansi Ms.Simran Send your resume at:- Interview Venue:- EXCELLENT JOB SOLUTIONS PVT. LTD. D-246,Balaji Chamber,2nd Floor, Near Laxmi Nagar Metro Station Gate No.1,Opposite Dr.Khullar Clinic, Lalita Park,Laxmi Nagar, Delhi- Website: www.excellentjobssolution.com