INBOUND CALL PROCESS JOBS IN DELHI 88-00-67-52-13 - CUSTOMER IN INDIA

JOB DESCRIPTION • Answer incoming calls and respond to customer&rsquos emails • Management and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers • Research required information using available resources • Research, identify, and resolve customer complaints using applicable software • Process orders, forms, and application • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary • Upsell products and services • Complete call logs and reports • Other duties as assigned FRESHER CANDIDATE CAN ALSO APPLY FOR THIS PROFILE CONTACT HR JIGYASA MOB.NO 8800675213