LOOKING FOR CUSTOMER RELATIONSHIP IN INDIA

Claim Executive: Role: Inbound & Outbound Calling/**Customer Relationship Management* *Role: *Customer Relationship *Qualification: *Graduate/Post Graduate Any Stream Preferably with additional PG In Hospital Administration/ PG Management/ PG Insurance *Experience: *0-2 years of experience *Language*: Multi language known (Example-Malayalam,Tamil, English, Telgu & Hindi) *Description of Responsibilities/activities:* Demonstrated ability of communicating to customers in a timely, polite manner Substantial knowledge of generating proper correspondence to ensure compliance of state and federal regulation policy and procedure Performing back-up customer service by telephone or generating simple correspondence and form letters. Track quality trends and prepare reports Suggest process improvements and track them till closure Highlight process gaps found in the course of audit and ensure that actions are taken for their closure in terms of system and process Monitoring overall quality of resolution Ensure complete and accurate resolution of all requests/complaints received from customers across touch points