NETWORK SUPPORT ENGINEER LEVEL 2 SUPPORT IN INDIA

Day-to-Day Responsibilities: The Technical (Networking; Layer 2/3) Support Engineer documents client calls in the service request database; provide troubleshooting skills; Lab replication and research for more difficult problems; Ensure client expectations are properly managed, and that technical issues and needs are resolved to the client's satisfaction in a timely manner. Duplicate reported problems in lab and escalate identified problems to the Engineering Escalation team for further resolution investigation and resolution. On a regular basis the Technical Support Engineer is required to confirm that software fixes received from Escalation Engineering to be tested in his lab for problem fix confirmation prior to issuing a software patch. Finally, the successful candidate will be involved in the creation and completion of department and individual goals and fulfilling all services requests received from customers.