Customer based

Customer Service job in mumbai Yasmeen Customer Service job in mumbai Customer Service job in mumbai Bpo job in mumbai call center job in mumbai For Further Details Call Yasmeen khan Or Mail me your resume Call Centre Jobs, Domestic / International Call Center BPO jobs, Tele Caller jobs, BPO Voice / Non Voice jobs for freshers & experienced in & around Mumbai, Thane &Navi mumbai We have urgent opening for CSA / CSE / CSR/ Back Office Executive/ Telemarketing Executive/ Account process Position at Mumbai and Pune Branch. Career With Us based in Mumbai and deals with UK / US / Australian and Domestic Clients. BPO job in Mumbai BPO job in Navi Mumbai BPO job in Thane Service+ is a Domestic Non-technical Inbound voice process. The candidate would be required to provide voice based support to HNI customers. Candidate should have fluency in English, Hindi and Punjabi or Marathi languages. Job Description: The agent would be required to work in rotational shift and one weekly off. The agent would be required to provide voice based support to HNI Premium customers. · Candidate should have fluency in English, Hindi and Punjabi or Marathi · Provide customer support to HNI Premium customers through voice interactions. · Minimum Qualification: HSC with 6 months of BPO experience or Graduate fresher’s can apply · Handle customer queries to ensure customer satisfaction · Stay updated with latest information on various Updates · Written & verbal communication – ability to communicate clearly & correctly · Customer service – ability to empathize with customers & prioritize customer needs · Should have basic computer knowledge and minimum typing speed of 20 WPM Salary range: INR 1.45 LPA to INR 2.40LPA i.e. net take home of INR 10k – 18k (based on the prior relevant experience) Shift timing: Start End Gender 6:30 AM 3:30 PM Gents & Ladies AM 8:00 PM Gents & Ladies 2:30 PM PM Gents only PM 7:30 AM Gents only CAREER WITH US Office No.6, Garib Nawaz Apt, Next to Mhatre Mansion, Nr old Petrol Pump, Mumbra, Thane:- Contact person: Yasmeen khan Free professional Resume Click below link http://careerwithus.co.in/sample-resume/

Customer service Executive Bpo Fresher 10th 12th job skills: Handling Inbound Customer calls (Domestic process) Catering to customer queries, requests through Calls (Voice Process) Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries. Follow up to ensure that appropriate action has been taken on customer requests and complaints. Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification. Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations. Service customers by providing necessary product and service information while also resolving problems simultaneously Qualification: 10th 12th (Pass or Fail) Location: Chennai Timing: Full Time Salary: 10k to 15k For Freshers Exp: Freshers Benefits: OT + Incentives + Increments based on ur Performance ARREARS & FRESHERS / EXPERIENCE CAN ALSO APPLY. For Further More Details Contact Us: HR.DEVI PH - 91760 AND 74708

CUSTOMER SUPPORT ENGINEER: - Provide support to customer in all products and perform troubleshoot on all field inquiries. - Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for the same. - Administer all resources and ensure delivery of product fixes within timeframe. - Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services. - Manage requests from internal and external clients and resolve it through email and phone. - Salary range is Rs and the final salary will be decided based on your performance in the final interview. You can apply for the job by calling us on the given numbers and sending your resumes on the given email-id.

Customer Service job in Thane/Navi mumbai /mumbai Customer Service job in Thane/Navi mumbai /mumbai Customer Service job in Thane/Navi mumbai /mumbai Customer Service job in Thane/Navi mumbai /mumbai For Further Details Call Yasmeen khan Or Mail me your resume Call Centre Jobs, Domestic / International Call Center BPO jobs, Tele Caller jobs, BPO Voice / Non Voice jobs for freshers & experienced in & around Mumbai, Thane &Navi mumbai We have urgent opening for CSA / CSE / CSR/ Back Office Executive/ Telemarketing Executive/ Account process Position at Mumbai and Pune Branch. Career With Us based in Mumbai and deals with UK / US / Australian and Domestic Clients. domestic BPO job in Mumbai domestic BPO job in Navi Mumbai domestic BPO job in Thane (Inbound voice process) Job Description 1)Average Communication Skills in English, Marathi, Hindi 2)Shift timings:- PM till 2.00AM (Home drop would be provided) 3) Needs to be in compliance with all the operational requirements and work as per the companies norms and policies 4) Salary Offered: - PA ( Net take home +875 Quarterly Bonus) Total Requirement 10 CRO. Date of Joining:-Immediate. We have many positions open so please refer this to your friends and colleagues as well. For any further clarification please feel free to contact on the details provided below. CAREER WITH US Office No.6, Garib Nawaz Apt, Next to Mhatre Mansion, Nr old Petrol Pump, Mumbra, Thane:- Contact person: Yasmeen khan

Customer Care Executive/ Telecaller jobs in Noida based Company All Freshers/ Experienced can apply Eligibility/ Qualification- 12th to Graduate... Fixed salary + Incntive Weekly Sat/ Sunday Off. For details call company HR

Customer Support Executive - Voice & Non Voice JOB SKILLS: Hiring Customer Support Executives Any Graduate can apply (with Backlogs) Salary Range starting from 11K up to 25K Freshers also can apply Qualification: Any Graduation Location: Chennai Timing: Full Time Salary: 10 k to 15 k For Freshers Exp: Freshers Benefits: OT + Incentives + Increments based on ur Performance ARREARS & FRESHERS / EXPERIENCE CAN ALSO APPLY. For Further More Details Contact Us: HR.DEVI PH - 91760 AND 74708

Customer Service Executive in mnc 2016 to 2017 Hi, Greetings for the day!!! Hi candidates, Qualification: 10th,12th Salary:8k-12k/12k-15k Working Hours: 8 hrs Designation: Based upon Performance Location: Chennai and surrounding area Interview days: Monday Saturday Interview timings: 09:00 Am-05:00 Pm Immediate selection for All 2015,2016,2017 batch Can contact between 6 am- 8 pm For further details and enquiry contact Regards Madhu HR

Customer Support Role - BPO (0-1 yrs) in mnc 2017 Hi, salary:8k-12k/12k-15k Working Hours: 8 hrs Designation: Based upon Performance Location: Chennai and surrounding area Interview Greetings for the day!!! Hi candidates, Qualification: B.E,BBA,B.COM.B.SC,DIP Salary days: Monday Saturday Interview timings: 09:00 Am-05:00 Pm Immediate selection for All 2015,2016,2017 batch Can contact between 6 am- 8 pm For further details and enquiry contact Regards ISAI HR 9043216207

Job responsibility:Build critical customer loyalty in an innovative, challenging, fast-paced environment Balance two important objectives—customer resolution and superior business resultsCreate team connection, provide feedback and development of the teamIdentify trends and prove them with dataEvaluate workflows and find ways for them to be more efficient and valuableLook for solutions to problems proactively and reach out to customers about potential issues before they occurTake ownership of issues and bring them to completionRefine and build new tools for providing excellent customer service more efficientlyWork alongside team serving customers while providing leadership and directionVisualize, articulate, and solve complex and uncomplicated problems and concepts and make decisions that are sensible and based on available information What You Should Already HaveAvailability to work nights and weekends Bachelor’s Degree or equivalent experience; 1-2 year experience in a customer service/call center environmentExcellent written and verbal communication skillsStrong organizational and project management skillsCRM system experienceAnalytical ability, strategic thinking, negotiating, timely decision making, functional/technical skills, knowledge of workforce management principlesWork experience in customer service management in a startupLogic-based thinking experience What We'll Set You Up WithCompetitive salary, based on experience A fulfilling, challenging adventure of a work experienceAn incredible team of hackers and hustlers

Triumph Technologies Customer Service Representative Triumph Technologies (BPO) - Mohali Sas Nagar, Chandigarh International Inbound Customer Support Process Vacancies: 180 (CCE's) Urgently Need Smart Girls and Boys with Good Communication Skills Not target based purely Customer Service based. 24X7 Customer Support CAB Facility Available Shift Timings: 3 Shifts (24x7) Call Triumph Technologies on or for an interview time slot

Responsibilities of CRM: 1) Calling a patient and noting down all their details 2) Talking to one of the doctors on our panel and scheduling the home visit 3) Doing the follow up with the patient and doctor 4) Getting the visit done 5) Taking a feedback from the patient after the doctor's visit 6) Preparing and analyzing daily, weekly and monthly reports Aptitude required: 1) Positive attitude with good communication skills (should be fluent in Hindi and English) 2) MS Excel skills 3) No constraint on Educational Qualification 4) Working hours: 9 a.m to 6 p.m, 6 days a week 5) We are based in Vasundhara Enclave, East Delhi and therefore the person should be willing to travel daily to this place for work. How Do Customer Relationship Manager Make an Impact:- 1) Service sector is totally based on the relationship of customers with the firm and CRM holds the responsibility of making it stronger 2) Since CRM will be in direct touch with customers, he/she can add a lot in improving the service and making it more customer friendly 3) CRM can not only influence customers professionally but can also support the patients at emotional level strengthening the ties between customer and company

REQUIREMENTS: Good Communication Skills Maintaining good customer relationship Soft spoken JOB DESCRIPTION: Provide customer with Query based solutions. Non Voice process Voice based Technical support to customers SALARY: CTC-Rs TIMINGS: Night Shift-pm to 7:30am Training -10am to 6pm for 21 days Vacancy:40

Job Description *Deliver service and support to end-users using and operating automated call distribution phone..software, via remote connection or over the Internet. *Follow up and make scheduled call backs to customers where necessary. *working continuously on a task until completion (or referral to third parties, if appropriate). *Should have customer service skills. *talking to clients and computer users to determine the nature of problem. *investigating, diagnosing and solving computer software and hardware fault. *solid problem solving skills with proficient attention to detail. Required Skills and Specifications: * Excellent written and verbal communication skills. * Must have an analytical bent of mind. * Excellent knowledge of basic computer skills. * Ability to take on stretch assignments and deliver under pressure. * Must be patient motivated towards work. * Willing to work independently as well as part of a team. * Comfortable to work under pressure. * Comfortable working in night shift. Required Qualification: Minimum High School qualified /passed out candidates. Maximum Qualification: Bachelor Degree. Experience:-0-2Years (Fresher’s are also WELCOME). Designation: - Customer Support Executive PRIVILEGES FOR THE EMPLOYEES:. Offer Letter will be provided on the spot (if selected).. All relevant documents including offer letter, pay slip and joining letter will be provided.. Increment based on performance after every two months.. Excellent growth opportunities. About Company:- Big link Services is a leading provider of offshore business process outsourcing solutions to the Global Organizations. Big link Services Pvt. Ltd strives to build lasting relationships with our clients based on consistent high-quality service delivery, trust, and confidence. Job Location: BIGLINK SERVICES PVT LTD CD BLOCK 16, NARAYNI BUILDING, 4TH FLOOR NEAR CITY CENTRE 1,KOL-64 Regard Almas(HR) Mob No: /

Position: Customer Support Representative Company: A leading US Based Company. Location: Hyderabad Experience: 0-3 years Skills: Customer Service, Voice based Process, International BPO Shifts: Rotational Shifts (Night Shift) Email: sami at leonineservices dot com, ph.no. *81* 21 59 42 67.

Job Description: We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment. Skill Set Required: Excellent Communication Skills in English Good Understanding ability. The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. Accountable for rendering useful administrative support to other members of the customer care team. He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System. Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion. His responsibility is to Follow-up with participants within a Roles & Responsibilities: Should be able to answer to emails timely ensuring adherence to the process standards. Follow up customer calls made wherever is necessary Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Job Description: Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided. Follow up customer calls made wherever is necessary Should be able to answer to emails timely ensuring adherence to the process standards. Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. Education and Experience:- Graduate or equivalent Proficient in relevant computer applications Required language proficiency, especially ENGLISH. Added advantage:- Knowledge or some experience in a call centre or customer service environment Good data entry skills Key Competencies and Skills:- Strong problem solving abilities on technical Verbal and written communication skills Listening skills Problem analysis and problem solving Attention to detail Team work High level of professionalism 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Job Description: Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided. Follow up customer calls made wherever is necessary Should be able to answer to emails timely ensuring adherence to the process standards. Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. Education and Experience:- Graduate or equivalent Proficient in relevant computer applications Required language proficiency, especially ENGLISH. Added advantage:- Knowledge or some experience in a call centre or customer service environment Good data entry skills Key Competencies and Skills:- Strong problem solving abilities on technical Verbal and written communication skills Listening skills Problem analysis and problem solving Attention to detail Team work High level of professionalism 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr.votiko@gmail.com with the subject line as "Job: CS Executive".

IMMEDIATE INTERVIEWS:: CONTACT: We are currently placing for Call Center Representatives: Need a career change? Need a fresh start? For the right individuals, we have both salary high performance commission positions available with bonuses. If you have the right attitude customer support, WE WANT YOU!! We are experiencing heavy growth and need customer support executives immediately to fill open positions. We are currently looking for reps for our new Coimbatore office. No Experience, No Problem, We provide Full Training. WHAT WE DO - Inbound and Outbound contact center - Reaching out to a variety of customers/lenders - Handle all call with professionalism and courtesy - Develop a working knowledge of products and services QUALIFICATIONS – COMPETENCIES - REQUIRMENTS: - Any degree/Equivalent - Ability to multi-task - Strong attention to detail - Ability to effectively communicate in English, in person as well as by phone and email. - Ability to present, pitch and deliver brief customer orientations on consistent basis. - Ability to work with minimal supervision after training has been completed. - Must have a pleasant and empathic demeanor. - Must be neat and have the ability to represent yourself and the company. - Applicants with experience in the service and sales industry will be highly considered. - No general experience required just enjoy helping and speaking to people. JOB DESCRIPTION: Job Title: Customer care Executive Job Location: Gandhi Park-Coimbatore- India Employment Areas: Customer Care Employment Type: Full Time- Salary: Upto WHAT WE OFFER: And here's the important stuff- provides our associates with: -An excellent compensation package, with secured and guaranteed earnings - High performance based rewards and award - Advancement and Career Opportunities- Employee Rewards and Awards - Excellent new employee training and on boarding orientation. - Relaxed and comfortable work environment.- Dedicated support team that ensures your work is completed so you can focus on client interactions.- FUN AT WORK: Soothing Environment with Various physical/Mind Games to keep Adrenaline rushing. Connect 4 Squap Indoor Golf Card Games Chess Carom CONTACT:

HR DEPT OF ZEALOUS SERVICES WELCOMES YOU ALL FOR THE WALK-IN INTERVIEW. Our company Zealous Services came to market in . Zealous Services is one of the leading company in BPO industry. We are dealing with US, UK, and Australian based process. We have 30 business outsourcing centers in Chennai. Apart from which we now have 3 branches of Zealous Services in Chennai. We are about to open two more branches in Chennai for which we require about 400 Customer Service Executives to work in our concern. JOB DESCRIPTION: > Interact with customers by phone concerning various care issues. > Provide hands on support of customer care initiatives. > Solicit cross-selling and up-selling opportunities within the customer care experience. > Tracking and reporting of relevant customer care performance metrics. > Capturing and applying customer feedback. JOB REQUIREMENTS: > Fresher (preferably) > Good communication & listening skill > Flexible to work in Night Shift > Graduation is must (More than 2 arrear is not acceptable) > Commitment towards work WE PROVIDE: > Salary (As per industry norms) > Performance appraisal twice in a year > Dinner (For all employees even at time of training) ZEALOUS SERVICES No: 17/7, Ground floor, Shafika building, Kodambakkam high road, Nungambakkam, Chennai-. Landmark: Near palm grove hotel, Nungambakkam. INTERVIEW TIMING: 1.30 PM to 5 PM (Monday - Saturday) Thanks& Regards, Ragavendran.T Human Resources Zealous Services

WovVXM is a cloud based customer experience management tool used to record and improve customer experience through feedback. Know your customers and improve the customer experience at multiple touchpoints. Reach out to customers and collect feedbacks by link, QR code or Social Media. Analyze the feedback in detail and categorize the customers. Use WovVXM software designed by WovVTech for measuring your customer experience in minutes & share anywhere on social platforms or by link. Sentimental Analysis, Net promoter score analysis, word clouds, customer effort score insights are available. We also provide many different business software products like WovVRA, WovVBI, WoVvBiz, WovVFlow etc. For more details & To start your FREE-FOREVER Plan contact us at: show contact info Or visit our website: https://wovvtech.com

Job Description *Deliver service and support to end-users using and operating automated call distribution phone..software, via remote connection or over the Internet. *Follow up and make scheduled call backs to customers where necessary. *working continuously on a task until completion (or referral to third parties, if appropriate). *Should have customer service skills. *talking to clients and computer users to determine the nature of problem. *investigating, diagnosing and solving computer software and hardware fault. *solid problem solving skills with proficient attention to detail. Required Skills and Specifications: * Excellent written and verbal communication skills. * Must have an analytical bent of mind. * Excellent knowledge of basic computer skills. * Ability to take on stretch assignments and deliver under pressure. * Must be patient motivated towards work. * Willing to work independently as well as part of a team. * Comfortable to work under pressure. * Comfortable working in night shift. Required Qualification: Minimum High School qualified /passed out candidates. Maximum Qualification: Bachelor Degree. Experience:-0-2Years (Freshers are also WELCOME). PRIVILEGES FOR THE EMPLOYEES:. Offer Letter will be provided on the spot (if selected).. All relevant documents including offer letter, pay slip and joining letter will be provided.. Increment based on performance after every two months.. Excellent growth opportunities. About Company:- Big link Services is a leading provider of offshore business process outsourcing solutions to the Global Organizations. Big link Services Pvt. Ltd strives to build lasting relationships with our clients based on consistent high-quality service delivery, trust, and confidence. Job Location: BIGLINK SERVICES PVT LTD CD BLOCK 16, NARAYNI BUILDING, 4TH FLOOR NEAR CITY CENTRE 1,KOL-64 Regard Almas(HR) Mob No: / Email-

BPO JOB FOR INTERNATIONAL SEMI VOICE PROCESS IN MADURAI Designation: Customer Support Executive (Non Voice) FIXED SALARY OF 7000 TO 8000 pm. Attractive incentives of upto 4000 separately Monday to Friday Work High growth potential Every 3 months performance based salary hike Every 6 months performance based designation hike

JOB DESCRIPTION:- Inbound Sales and Technical Support Specialists to help customers establish and enhance their online presence by providing web-based technical support, product information, first-rate customer service and Selling products and services as per customer needs. KEY SKILLS:- Customer service oriented in a high pressured environment Provide immediate Advanced Support via chat, and accompanying support via phone when necessary Must possess methodical and deliberate troubleshooting skills Exceptional attention to detail in troubleshooting and documentation Determine course of action based on extremely complex issues in a time-pressured environment, often with only a portion of the information needed to fully analyze the issue Multi-task multiple issues between customers ranging over Windows and Linux platforms in Dedicated and Virtual Dedicated environments Strong knowledge of internet technology Advanced Server Management Windows & Linux, Various Control Panels Advanced understanding of Wordpress development and troubleshooting techniques Experience Required: Accomplished experience selling and servicing technology products or services to small businesses and consumers is a strong plus Ability to deliver stellar customer service while troubleshooting a technical support call Meet or exceed expectations through a metrics driven performance standard. We want the best for you and for our customers Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs Knowledge of internet, social media and/or small business is highly preferred Excellent spoken and written communication and strong interpersonal skills to include proven rapport building and sales techniques DESIRED CANDIDATE PROFILE: Tech Graduates Any Graduate with prior technical expertise Candidate should have good knowledge about Computer Must be 18 years of age or older Candidate should have graduated Candidate should have excellent Interpersonal skills Open to work in rotational shifts, according to business needs Must pass Operations Validation Candidate should have all relevant documents

JD for Customer care Executive in ENGLISH: - Opening – 2 Nos 1. To attend the inbound calls from customers. 2. Customer’s issue has to be addressed immediately and provide information about product if required. 3. Application forms have to be entered in the system. 4. Verification has to be done for the applications received Capturing customer’s feed back. 5. Give welcome call for the customers. Skills required:- 1. Should be a U.G. graduate in any discipline. 2. Fluency in English, & Tamil. 3. Less than 1 Year Experience. 4. Has to come in shift. No Night shift. 5. Preferably Male and Female. 6. Salary based on Experience Shri Harish Consultancy Contract:- Karthik & Vignesh -

JD for Customer care Executive: - Opening – 3 Nos 1. To attend the inbound calls from customers. 2. Customer’s issue has to be addressed immediately and provide information about product if required. 3. Application forms have to be entered in the system. 4. Verification has to be done for the applications received Capturing customer’s feed back. 5. Give welcome call for the customers. Skills required:- 1. Should be a U.G. graduate in any discipline. 2. Fluency in English, Hindi & Tamil. 3. Less than 1 Year Experience. 4. Has to come in shift. No Night shift. 5. Preferably Male and Female. 6. Salary based on Experience Shri Harish Consultancy Contract:- Karthik & Vignesh -

Dear Job Seeker, Greetings from Provost Solutions!!! Currently, we are hiring Fresher s and Experienced candidates into voice Process (Telugu or Tamil, English, Hindi) for our reputed corporate clients in Hyderabad. Designation: Telecaller, BPO Executive, Customer Care Executive Experience: 0-1Years Qualification: Any Graduate Salary: Freshers (8k-12K) and Experienced (Based on Previous CTC) Job Location: Hyderabad Skill Set: 1. Having good communication skills 2. Good convincing skills 3. Positive attitude and Target oriented 4. Responsible for customer queries 5. Customer service oriented

Paras is hiring for Customer Care Executive (CCE)/ Sr. CCE/ TL (Team Leader) for International Voice Process. Greetings from Paras Technologies. Huge opportunity for freshers and experienced to build their career and grow at Paras-the leading BPO co. in Kolkata. POSTS AVAILABLE: Customer Care Exe/ Senior Customer Exe/ Team Leader Eligibility & Desired Candidate Profile: i. Candidates must be fluent in English. ii. Candidates with experience in Voice Process will be preferred. iii. Freshers with good English communication skills are welcome SALARY: BEST IN INDUSTRY [+ UNLIMITED INCENTIVES BASED ON PERFORMANCE] Other Benefits: i. FIXED Day Shift. ii. 6 days working [SUNDAY fixed off] iii. Assured hikes for experienced and for freshers hikes will be on performance. INTERESTED CANDIDATES WHO ARE READY TO JOIN IMMEDIETLY MAY APPLY for further details cont raheel: 8296115704

Urgent Require For Customer Care Representative At Lower Parel About company: Europe based MNC company, E-commerce company, online Printing media Positions Vacant: 50 Designation: Castomer care specialist / representative Salary: + Incentives Qualification: Graduate or undergraduate can apply Excellent communication skills. Experience in bpo (minimum 6 months) can apply. Responsibilities: Handle customer’s queries. Follow-ups to be done. Mailings activities are there. Location: Mumbai(Chinchpokali) near lower parel Candidates Interested immediately mail your resume & scan photo at Call on 022- Regards, Khushboo Hr

HGS-IN/Template/HR-ER/-Ver 1.0 Page 1 Competencies Key Parameters Think Strategic (a) Big Picture Perspective: Is able to understand the impact of individual performance to meet / improve own targets (b) Business Acumen: Demonstrates basic knowledge and ability to use various applications / tools related to the function / engagement At an individual level complies with do's & dont's of policies, procedures& regulation as applicable to the engagement / function Is aware of metric applicable to the role Has the basic knowledge of policies, procedures and regulatory compliance Drive Results (a) Planning & Organizing: Maintaining TAT Understanding and adhering to quality standards Maintain all Hygiene and Process Metrics (b) Directing & Monitoring NA (c) Accountability Acquiring knowledge & skills of related areas of the process Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks. Update oneself to changes in product on a daily basis. Average Handling Time (AHT) target to meet as per process (d) Problem Solving & Decision making NA Partner with Customers a) Relationship Building Ensure Customer is satisfied on all transactions & they are given quick resolutions Escalate Long Pending Issues of Customers to supervisor / appropriate Desk Give Correct and Complete Resolution to Customers on all transactions to avoid Repeat contacts by Customers. Be Polite with all Customers b) Passion for excellence Adhering to the KPI, and understanding Quality & Auditing parameters Sub-Process Name: Equivalent Grade: DS1 Role: Associate HGS-IN/Template/HR-ER/-Ver 1.0 Page 2 Provide First Time Resolution [FTR] on all transactions High level of integrity Ensure Customers Account Information is not compromised Zero Fatal Error (FE) Lead People a) Managing Self Understand the company policies and adhere to it diligently, basic professional standards and established procedures, policies before taking action and taking decisions. Adhere to attendance and punctuality norms Assumes responsibility for work activities and coordinating efforts b) Inspiring others / Managing teams Mentor & coach new members of the team based on requirement Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Desired Knowledge, skills and abilities Possess basic Contact Center operations knowledge Good reasoning and analytical skills Able to communicate fluently in the language required for transaction Typing skills as required by the process Active listening skills Passion to learn Influencing skills Ability to comprehend the customer requirement well Desired qualifications (including certifications) Under-Graduates / Graduates Desired years of experience 0-1 year Internal Customers, if any N/A External Customers, if any Customers

Broad Responsibilities/ Major Deliverables: Answer all Inbound Calls. Make Out bound Calls. Answer emails/SMS Provide Chat Support Facilitate Travel Based bookings / Redemption Assist on concierge services Give accurate and Right Account information To Maintain High Quality customer Interactions. Maintain Highest Degree of Customer Satisfaction level Interview Timings: Am - 5:00 Pm (Monday to Saturday) Walk in with Updated C.V.& Passport Size Photographs Contact Details:- Ms.Natasha Ms.Mansi Ms.Simran Send your resume at:- Interview Venue:- EXCELLENT JOB SOLUTIONS PVT. LTD. D-246,Balaji Chamber,2nd Floor, Near Laxmi Nagar Metro Station Gate No.1,Opposite Dr.Khullar Clinic, Lalita Park,Laxmi Nagar, Delhi- Website: www.excellentjobssolution.com