Customer satisfaction

A customer satisfaction survey is a survey planned to help businesses understand what their customers think about their products or services, their brand and their customer support. Customer satisfaction survey is one of the rare levers which brand can pull to differentiate themselves in the jam-packed and aggressive market. For more information visit https://www.perceptconsulting.com/customer-satisfaction-survey

About Us | Shipping Policy | Restocking fees | Return Policy Author: Dru Scott Publisher: Crisp Publications Release Date: 10/05/1995 Seller Category: -- Qty Available: 1 Condition: Brand New ISBN: 9781560520849 Title: Customer Satisfaction: The Other Half of Your Job (A Fifty-Minute Series Book) Notes: Ships Today. Free Shipping. Please note: You will have only one chance to make me an offer so please be reasonable while making offer. Checkout the lowest price available on internet and I might be able to match it. I will not give away book for almost free. Item is non-refundable if item is sold through best offer. If you use buy it now, item is refundable within 30 days. 24*7 Customer Service.

Eagle Health Care. Kolkata. Hello friends, We are giving oxygen concentrator/ Medical - Oxygen fully auto machine on rent anytime anywhere in Kolkata. We do SLEEP TEST, PSG Test, ABG Test at your door steps.CPAP,BIPAP, Oxygen, Nebulizer, Pulse Oxymeter, Hospital Bed, Wheel Chair for Sale and Rent or Hire basis...any where in West Bengal. Our price cheaper than other dealer. No need to worried about handling this products. Fully automatic machine for respiratory patients. Digital display with user friendly guidance. Auto generated oxygen. We have best quality of machines for customer satisfaction and patients relief. Eagle team, give you night service at the time of emergency - 24 x 7 days. Office in Tollgunge, Hazra Road & Park Street.

Customer Service job in mumbai Yasmeen Customer Service job in mumbai Customer Service job in mumbai Bpo job in mumbai call center job in mumbai For Further Details Call Yasmeen khan Or Mail me your resume Call Centre Jobs, Domestic / International Call Center BPO jobs, Tele Caller jobs, BPO Voice / Non Voice jobs for freshers & experienced in & around Mumbai, Thane &Navi mumbai We have urgent opening for CSA / CSE / CSR/ Back Office Executive/ Telemarketing Executive/ Account process Position at Mumbai and Pune Branch. Career With Us based in Mumbai and deals with UK / US / Australian and Domestic Clients. BPO job in Mumbai BPO job in Navi Mumbai BPO job in Thane Service+ is a Domestic Non-technical Inbound voice process. The candidate would be required to provide voice based support to HNI customers. Candidate should have fluency in English, Hindi and Punjabi or Marathi languages. Job Description: The agent would be required to work in rotational shift and one weekly off. The agent would be required to provide voice based support to HNI Premium customers. · Candidate should have fluency in English, Hindi and Punjabi or Marathi · Provide customer support to HNI Premium customers through voice interactions. · Minimum Qualification: HSC with 6 months of BPO experience or Graduate fresher’s can apply · Handle customer queries to ensure customer satisfaction · Stay updated with latest information on various Updates · Written & verbal communication – ability to communicate clearly & correctly · Customer service – ability to empathize with customers & prioritize customer needs · Should have basic computer knowledge and minimum typing speed of 20 WPM Salary range: INR 1.45 LPA to INR 2.40LPA i.e. net take home of INR 10k – 18k (based on the prior relevant experience) Shift timing: Start End Gender 6:30 AM 3:30 PM Gents & Ladies AM 8:00 PM Gents & Ladies 2:30 PM PM Gents only PM 7:30 AM Gents only CAREER WITH US Office No.6, Garib Nawaz Apt, Next to Mhatre Mansion, Nr old Petrol Pump, Mumbra, Thane:- Contact person: Yasmeen khan Free professional Resume Click below link http://careerwithus.co.in/sample-resume/

CUSTOMER SUPPORT ENGINEER: - Provide support to customer in all products and perform troubleshoot on all field inquiries. - Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for the same. - Administer all resources and ensure delivery of product fixes within timeframe. - Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services. - Manage requests from internal and external clients and resolve it through email and phone. - Salary range is Rs and the final salary will be decided based on your performance in the final interview. You can apply for the job by calling us on the given numbers and sending your resumes on the given email-id.

Customer care specialists are responsible for handling Mails from new and existing customers The successful candidates will be responsible for responding to email or chat, utilizing company policies to solve customer issues and directing queries to the managerial team when necessary. Our Customer Support Officer are often the first point of contact for customers product or Service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Job description: We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Required Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Required male candidates only for U.S Shift(Night shift) timing 7 pm to 4 am

Job Description: We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment. Skill Set Required: Excellent Communication Skills in English Good Understanding ability. The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. Accountable for rendering useful administrative support to other members of the customer care team. He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System. Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion. His responsibility is to Follow-up with participants within a Roles & Responsibilities: Should be able to answer to emails timely ensuring adherence to the process standards. Follow up customer calls made wherever is necessary Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Job Description: Customer Services Sales Inbound (VOICE PROCESS) Nature of Business Inbound Customer Service & Sales Full Time Upselling of existing products Sell new products The role of the CCO is to provide customer service and upsell certain services that are available. Persuasiveness and a willingness to sell Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Participate in activities designed to improve customer satisfaction and business performance. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem and try to upsell or sell a new product to the customer Must be flexible with the ability to adapt to changes quickly and think conce

Job Description: Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided. Follow up customer calls made wherever is necessary Should be able to answer to emails timely ensuring adherence to the process standards. Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. Education and Experience:- Graduate or equivalent Proficient in relevant computer applications Required language proficiency, especially ENGLISH. Added advantage:- Knowledge or some experience in a call centre or customer service environment Good data entry skills Key Competencies and Skills:- Strong problem solving abilities on technical Verbal and written communication skills Listening skills Problem analysis and problem solving Attention to detail Team work High level of professionalism 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Job Description: Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided. Follow up customer calls made wherever is necessary Should be able to answer to emails timely ensuring adherence to the process standards. Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. Education and Experience:- Graduate or equivalent Proficient in relevant computer applications Required language proficiency, especially ENGLISH. Added advantage:- Knowledge or some experience in a call centre or customer service environment Good data entry skills Key Competencies and Skills:- Strong problem solving abilities on technical Verbal and written communication skills Listening skills Problem analysis and problem solving Attention to detail Team work High level of professionalism 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr.votiko@gmail.com with the subject line as "Job: CS Executive".

Job Description Position Summary Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. These professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Roles and Responsibilities Handling incoming Calls Providing resolution to Customer Ensure that the required Service Level Agreements are met. Education & Experience Under graduates/Graduates Fresher & 0 To 1 year experience Desired Skills and Abilities Excellent Communication skills. Language 1 Kannada/Malayalam Language 2 English- Ability to Read, Write, Speak to suit Business need. Customer Focus and Being Attentive. Ability to work under pressure Standards for measuring success Customer Satisfaction Meeting required average handle time Quality scores. Transport One way Transport Between 8 PM and 6 AM. Location and Shift timings Mangalore 24/7 Rotational Shifts. Rotational Weekly Off Designation CSO (Customer Support Officer) Level 1 Salary 109700 CTC (9142 M CTC, 8023 TH)

We believe in Customer Satisfaction to the fullest! If you are a person with good communication and relationship building skills, then this role is for you! You must have the below as pre-requisites:Experience in Customer Relationship ManagementE commerce experience preferableExcellent written & spoken EnglishAs of now we answer customer queries over email and call back on request. However we may open up chat at some point. Ideal candidate should be able & willing to respond to customers over email, chat and phoneAnalytical thinking - our queries are not so simple and we only take intelligent people in our customer service teamKnowledge of excel & ability to grasp concepts quicklyGreat chance to grow and develop professionally as you will be able to implement lot of ideas you come up with We are also looking for a full time fresher employee. Preferable if he/she had any prior internship or some other experience in E commerce.

Resolving customer queries with regards to trouble shooting Receiving inbound calls from customers Updating the customer with new technologies Ensuring customer satisfaction Ensuring proper service provided to customer *Eligibility Criteria:- Graduate freshers SSC + 3yrs of any diploma with Excellent communication skills. Basic computer knowledge. Willing to work in rotational shifts. Cab facilities Walk In - Monday-Friday Time: 10:00am - 5:00 pm Contact Person: Frank(HR) VERTEX, Esskay Building 1st Floor, 144/74 Greams Road, Thousand lights, Chennai - 6 (Opp. to BSNL Office) Mobile no-9094257841

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Requirements Previous experience in a customer support role Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively

Job Responsibilities A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency. The only aim is to ensure customer satisfaction by fulfilling their requirements. Should be confident in troubleshooting any such emerging queries and maintaining high standards. Develops a strong relationship with their customers and generates trust with an open and interactive communication. Acquire and validate information and providing it to the customers with full efficiency. Document or maintain records of each and every interactions with the customers for future evaluation. Setting up customer accounts and provide relevant information to them. Follow the procedure, guidelines provided and implement it while troubleshooting queries. Skills Required Should be excellent with their communication skills Should have the ability to interact with foreign clients. Should also have strong presentation skills. Strong analytical skills and be able to manage time effectively. Should be able to multi-task. This job strong demands for good interpersonal and problem-solving skills. Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot. Benefits Incentives on target Achievement 5 Working Days (Sat-Sun Off) Salary: 13,000 to - 35,000.00 /month Website: - www.votiko.com If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com

Qualification: Bachelor Degree or Diploma in Textile Technology/Fashion Design or Diploma in computer application Experience: 0-1 yrs Experience in Handloom/Handicraft sector will be an added advantage Job Profile:  Manage product catalogue for Client which includes taking/editing pictures, uploading pictures  Manage inventory for product catalogue with regular follow-up with client on getting fresh merchandise, ensuring continuous updation of products hence maintaining optimum inventory levels at all times  Ensure timely and accurate Order Processing  Logistics & Delivery co-ordination  Ensure customer satisfaction through prompt Customer Service  Track & Report Sales data on regular basis and take necessary steps to improve sales Key Skills:  Basic understanding of product photoshoot  Knowledge of Photoshop & image editing is mandatory  Strong computer knowledge of excel, powerpoint, web browsing. Any other additional IT skills like html will be an added advantage.  Understanding & interest in the Handloom & Handicrafts sector  Basic Merchandising skills & Knowledge about Inventory management  Key analytics skills like sales analysis etc.  Good written and verbal communication Salary: As per company standards

Broad Responsibilities/ Major Deliverables: Answer all Inbound Calls. Make Out bound Calls. Answer emails/SMS Provide Chat Support Facilitate Travel Based bookings / Redemption Assist on concierge services Give accurate and Right Account information To Maintain High Quality customer Interactions. Maintain Highest Degree of Customer Satisfaction level Interview Timings: Am - 5:00 Pm (Monday to Saturday) Walk in with Updated C.V.& Passport Size Photographs Contact Details:- Ms.Natasha Ms.Mansi Ms.Simran Send your resume at:- Interview Venue:- EXCELLENT JOB SOLUTIONS PVT. LTD. D-246,Balaji Chamber,2nd Floor, Near Laxmi Nagar Metro Station Gate No.1,Opposite Dr.Khullar Clinic, Lalita Park,Laxmi Nagar, Delhi- Website: www.excellentjobssolution.com

This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements. Manage Service Delivery Process / Execution Ensure daily review of order backlog, open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and team Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Weekly quote follow up, credit status monitoring and awareness of status on open quality. Contact Details:- Ms.Simran Ms.Natasha Ms.Mansi Walk in with Updated C.V.& 2 Passport Size Photographs Between Am - 5:00 Pm (Monday to Saturday) Send your resume at:- Interview Venue:- EXCELLENT JOB SOLUTIONS PVT. LTD. D-246,Balaji Chamber,2nd Floor, Near Laxmi Nagar Metro Station Gate No.1,Opposite Dr.Khullar Clinic, Lalita Park,Laxmi Nagar, Delhi- Website: www.excellentjobssolution.com

Contact Center Solution is multi skilled workforce management, many other advanced contact center automation solutions. Customer experience are productivity and improve customer satisfaction with leading provider in cloud contact center software. visit website :- https://www.fivesdigital.com/contact-center-solution contact us :- sales@fivesdigital.com

Customer Relationship Officer TriGo Jobs – Calicut, Kerala Customer relationship managers should know their customer's needs, wishes and dreams. He or she should be well versed in the value delivered to customers and the problems customers are trying to solve. The customer relationship manager will not only solve customer requests but will proactively offer ideas and insights to improve the customer's issues and challenges. The customer relationship manager will follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers. Salary:/- TriGo HR Consultants, Door No.C, Ground Floor, Koyyeri Lane, Opp. Marad Courts, Eranhipalam P O., Calicut-. Call: +, or visit www.TriGoJobs.com

Customer Service Responsibilities list: Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives. Inerested candidates kindly apply.

Manage large amounts of incoming phone calls Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively Hindi & Tamil language is must Basic Knowledge in networking and operating system is must

Job Description Excellent Communication Skills Satisfying potential customers by answering product and service questions; suggesting information about other products and services. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Regularly following up customers' needs and meeting the targets like handling time, quality checks, number of resolved cases, satisfaction/ dissatisfaction levels etc Provide hands on support for customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management, resolving customer issues with systems through remote access after attaining authorization. Functional Area: Back Office Operations Industry: MNC /IT Location - Delhi /NCR Salary - As per Industry Type Experience 1-3 year Key Skill - Customer Support account management Excellent Communication Industry type -BPO/KPO If you are Interested kindly send your resume or call also visit our office for interview 2ND Floor D-, Balaji Chamber Near Laxmi Nagar Metro Station Gate No -1 Laxmi Nagar -92

Manage Large Amounts of Incoming Calls generate Sales Leads identify and Assess Customers Needs to Achieve Satisfaction build Sustainable Relationships and Trust with Customer Accounts Through Open and Interactive Communication provide Accurate, Valid and Complete Information By Using the Right Methods/tools meet Personal/customer Service Team Sales Targets and Call Handling Quotas handle Customer Complaints, Provide Appropriate Solutions and Alternatives Within the Time Limits; Follow Up to Ensure Resolution.

Designation - Customer Success Manager Experience: 5+ years Location Baner, Pune Salary - 25 LPA PROFILE OVERVIEW The Customer Success Manager engages and retains customers by helping them make their mobile app strategy incredibly successful. As a Customer Success Manager, you will serve as the principal point of contact for multiple customer accounts globally to drive adoption, retention, renewals, customer satisfaction, engagement and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen. You provide data-driven decisions, support and business intelligence that is timely, accurate, and actionable. You will work closely with the sales and product teams to ensure that new accounts are on-boarded effectively and existing accounts have the resources, training/consultation and support to achieve their desired results. The ideal candidate should possess a strong customer success background with 5+ years of experience in SaaS Products. List of Companies - Wingify, Agile CRM, Browser Stack, Web Engage, Shop Socially, Helpshift, Unbxd Inc, Push Crew, Freshdesk, Kayako, ZohoCRM, Adobesystems, Capillary Tech. (Experience working with these company prefer) **Only SAAS based companies **Responsibilities: * Create a complete customer success process and team to drive retention, renewals, adoption, training, on-boarding, customer satisfaction, engagement and growth Increase customer satisfaction by understanding business needs, on-boarding and training and to facilitate additional help and resources, as applicable through the customer journey. * Serve as the primary post-sales point of contact with customers. Create strong relationships and work with customers to establish and achieve critical goals, or other key performance indicators along with providing regular feedback at every step of the customer journey *Track and monitor customer activity and usage patterns to identify churn risk and work proactively to eliminate churn risk * Act as an escalation point for customers to drive problem resolutions in a timely and proactive manner * Maintain a deep understanding of our product and industry knowledge to be able to tell customers about the most relevant features/functionality for their specific business needs * Serve as the voice of the customer and provide internal feedback on product improvements, feature requests and bugs. * Document all communication with users and accounts accurately and in a timely manner via various tools. Ensure that issues are escalated appropriately to internal departments and management. * Regularly update all training materials, resources, FAQ s etc. * Upsell and Upgrade Customers, as applicable **Required Experience and Skills: * Minimum 5+ years of Customer Success, Account Management, Customer Service & Training * Past experience of setting up customer success divisions * Ability to create and manage a team of 2-3 executives * Strong written and verbal communication skills with a good technical aptitude *Prior Experience of working with a SaaS company is mandatory *Good understanding of web applications, mobile applications and marketing tools would be preferred * MBA Graduates would be preferred Interested Candidates mail their updated CV - rajhr.ent()gmail()com so we can call you for telephonic interview.

Job Description: Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process / Non Voice Process & Technical Support Executive Skill Set Required: Excellent Communication Skills in English Good Understanding ability. The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. Accountable for rendering useful administrative support to other members of the customer care team. He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System. Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion. Roles & Responsibilities: Should be able to answer to emails timely ensuring adherence to the process standards. Follow up customer calls made wherever is necessary Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

E-Metric Customer Feedback System is a web application made with DotNet/MSSQL that you can easily implement into your website. It gives your customers a way to communicate their ideas to improve your Sales. Your customers have new ideas that can help you to improve your Sales. For your end customer, filling out a E-Metric Customer Feedback is a breeze, which their website says is essential in today’s busy world where we need to be able to receive feedback on the go. This E-metric tool works pretty much like any digital survey you’ve used before. You send your clients a link to the survey, they submit their answers for the questions and you receive the data for analysis. Feedback is particularly easy to use and engaging. You can add rich media to the questions which is beneficial when you want to ask for feedback on a particular product or Service Four unique benefits: Ability to use rich user interface in the survey Simplicity of use, making it a great tool for beginners, Measures and tracks customer satisfaction over time allowing you to measure the success of new satisfaction initiatives, Identifies unhappy customers based on past scores to alert you to take action to prevent them from cancelling or leaving

Job Description- Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession * Act as an escalation point for client meetings for issues and concerns beyond the operations team * Analyze customer needs and feedback and ensure continuous refinements in the services offered * Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements * Handle the front end engagement for the agreement validation, possession documentation & re-sale / lease experience Loyalty & Referral Revenues: * Actively engage with the existing customer base for repeat and referral bookings during new launches and sustenance phase of projects * Achieve and exceed sales targets from existing customers through relationship and loyalty management * Implement innovative cross-sell and up-sell strategies that are tailored-fit to the customers" needs Awareness about luxury brands and a good understanding of the economic environment * Possess a positive attitude and excellent interpersonal skills * Be immaculately groomed and exceptionally well presented * Display a confident, professional and welcoming personality * Demand an excellent command over the English language * Possess an eye for detail * Result-orientation Salary: Best in the industry Industry:BPO/KPO/IT/Telecom Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Voice Role:Assistant Manager/Manager -(NonTechnical) Education- UG: Any Graduate - Any Specialization PG:Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Candidate from BFSI, Aviation, Hospitality and BPO backgrounds are preferred.

Need Any graduate Customer Care Executive/BPO for GS infotech Experience: 0 - 3 years Skills: Customer Care, Customer Support, BPO, Inbound, Domestic BPO, Call center Key Responsibilities Areas: 01. Responsible for receiving, considering and responding to all customer inquiries/query through email / call. 02. Handling customer concerns and customer Satisfaction index rating. 03. Handling and solving client complaints. 04. Taking required actions on customer feedback Arrears can also welcome Work location: chennai Regards Nandhini HR - 9962321948 Share with your friends also Thank you....... All the best!!!