Technical support senior analyst

The Level I Help Desk Analyst is responsible for resolving incoming telephone requests for assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role. All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk. Job Requirements Excellent verbal and written communication skills Microsoft Office Suite, Windows Operating Systems, and Internet applications. Hands on experience with Desktop/Laptop/ISP troubleshooting. Any Under Graduate/Graduate. Minimum of 6-12 months of previous call center, computer support, or customer service experience preferred. Candidate Checklist: Candidates are requested to bring2 copies of resume A valid photo identity card Copies of all educational and prior experience documents. Contact Person: Sunita (HR executive) Contact Number: Process: Technical Support. (International Business2Business Voice Process) Position: Help Desk Analyst Candidate must be able join immediately.

Salary range: 2 LPA-4 LPA Eligibility: Any graduate/fresher/Experienced Job summary Technical voice Support executive will apply technical knowledge related to computer hardware, software or network problem and providing resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions over the phone. Support will be provided by troubleshooting problems and clearly communicating technical solutions in a user-friendly and professional manner What does an IT technical support officer do? As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer. You'll be part of the IT crowd if you work in a technical support job or as a helpdesk operator, so you’ll be monitoring and maintaining the computer systems as well as the networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to. Technical support is vital to the ongoing operational efficiency of the company. Supporting the rest of the business with their ongoing IT requirements, the sky is the limit. Being promoted to a more senior technical support role and from there to a team, section or department leader. Technical support can provide useful experience for other jobs Entry requirements • A degree holder who insist to make career in technical field • The computing world evolves very quickly and new technologies are always being developed so it is more important that candidates keep IT knowledge up to date. • IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. • installing and configuring computer hardware operating systems and applications; • talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues • testing and evaluating new technology; • Stay current with system information, changes and updates • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Skills and knowledge • Knowledge of customer service principles and practices; • Effective listening skills; • Multi-tasking capabilities; • Problem Solving, Verbal Communication, telephone etiquettes, Customer Service, PC Proficiency Competencies • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. If you're... A logical thinker with excellent problem-solving skills, excellent communication skills and who like to keep up to date with the latest technology then you may be the perfect candidate for working in technical support. You’ll receive a high standard job training before you start up your job No contract or bond If you’re interested get back to me by sending your CV to or call @+91- and fix up your interview

Job Title: Technical Support Engineer Job Location: Chennai Qualification: B.Sc / B.E/B.Tech / BCA Key Skills: Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication, Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems. Job Description: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. • Route problems to internal 2nd and 3rd level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. • Perform user account management activities. • Escalate complex problem to appropriate support specialists. • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). • Troubleshoot client software and basic network connectivity problems. • Identify, evaluate and prioritize customer problems and complaints. • May train users and operators on a limited basis and/or may write training procedures. • Participate in on-going training and departmental development. • Routine maintenance updates with other IT staff and business units. • Provide all required documentation including standards, configurations and diagrams. • Provide knowledge transfer of EUC operations.

Freshers of 2019, 2020 and 2021 Batches ???; Isn’t it time YOU begin an exhilarating career…..Opportunity Awaits YOU….. We, at eDrishyaa IT India is an exclusive SAP Partner organization since 2009, are having immediate job opening with One of our top MNC Clients. Job Description: To work as Senior Analyst or SAP Certified Associate Consultant on SAP ERP Implementation and Support projects. Location of Work: PAN India Eligibility criteria: Education Qualification: BE/B Tech (Mechanical/EEE/ECE/EIE) / MBA (Marketing/Supply Chain/Production/Operations/ Logistics) -- 2019, 2020, 2021 passed outs ONLY Work Experience: 0 - 2 years of Domain Experience Minimum Percentage: Should have minimum 40 % and above in 10th and 12th, 50 % and above in Graduation/PG Nationality: Should be Indian Salary Offered: 3.8 lakhs as of now without negotiation If you are interested in the above job opportunity please Connect with show contact info for interview scheduling. Please Do not forget to share it with your friends and colleagues who are seeking opportunities.

Fresher’s of 2019, 2020 and 2021 Batches ???; Isn’t it time YOU begin an exhilarating career…. Opportunity Awaits YOU…. We, at eDrishyaa IT India is an exclusive SAP Partner organization since 2009, are having immediate job opening with One of our top MNC Clients. Job Description: To work as Senior Analyst or SAP Certified Associate Consultant on SAP ERP Implementation and Support projects. Location of Work: PAN India Eligibility criteria: • Education Qualification: BE/B Tech (Mechanical/EEE/ECE/EIE) / MBA (Marketing/Supply Chain/Production/Operations/ Logistics) -- 2019, 2020, 2021 passed outs ONLY • Work Experience: 0 - 2 years of Domain Experience • Minimum Percentage: Should have minimum 40 % and above in 10th and 12th, 50 % and above in Graduation/PG • Nationality: Should be Indian • Salary Offered: 3.8 lakhs as of now without negotiation If you are interested in the above job opportunity, please Connect with _________________ for interview scheduling. Please Do not forget to share it with your friends and colleagues who are seeking opportunities.

GEEKS TECHNICAL SUPPORT LLC. (Largest Tech Support Company in Tricity) Geeks Technical Support is an independent provider of technical support services for brands like Dell, HP, Asus, Microsoft, Canon and many others. Use of names and trademarks are for reference only. Geeks Technical Support is a global company employing technicians across US and India. Our team of computer experts and specialists are happy to cater to our customers and resolve issues to serve customer needs! Geeks Technical Support is the next-generation computer support service provider for consumers and small businesses in United States, Canada, United Kingdom and Australia. We use our tools to cater to the needs of our customers and help them with each and every kind of technical issue. Role Overview: Responsible for providing telephone/email/chat, online and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software Requirements: 1 to 2.5 years of relevant work experience required. Graduate or Undergrad with 1 year of International Call Center Voice experience Should be willing to work in shifts in a 24 x7 work environment Excellent telephone soft skills & thorough telephone functional skills Location: SCO 142- 143, 2nd Floor, Sector 34a, Chandigarh Role and Offerings: Salary: INR 2, 00,000 - 4, 00,000 P.A Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO,Customer Service, Operations. Role Category: Voice Role: Associate/Senior Associate Contact Person: Mr. Shashi Kant / Sanjeev Sharma Contact Number: 7087216800 / 9872388183/ 01724661486 Shashikant@geekstechnicalsupport.co Sanjeevsharm a.hr@geekstechnicalsupport.co hr@geekstechnicalsupport.co Sc o- 142- 143, 2nd Floor, Sector 34A, Chandigarh

Immediate opening for Junior/Senior Voice Process Associates for International BPO. Salary: Lks+ Incentives and other Perks Experience: 1-8 yrs Process: Customer Support /Technical Support Eligibility: * Excellent Communication * Willing to work in Night Shift * Willing to relocate to Chennai/Coimbatore * Prior Experience in International BPO will be an added advantage. * Male/ Female If interested in the above profile, Poonik Technology

Adeeba E Services Is One Of The Emerging International BPO In Kolkata Hiring For The Position Of Technical Support Associate And Senior Technical Support Associate. We Are Providing SPOT JOINING OFFER !!! Responsibilities and Duties Providing IT And Software Services To Customers. Guiding Customers Step By Step. Pitching Customers For Those Software And IT Services In Order To Execute Premium Business Plan. Required Experience, Skills and Qualifications Speaking Fluently In English. (*Mandatory*). Qualification Has To Be Minimum 12th Pass. Good Communication With Interactive Skills. Basic Knowledge Of Computer. Minimum 1 year experience in inbound same domain. Benefits Fixed Salary. Fixed Shift Timing. Good Working Environment. On -Time Salary. Promotions With Performance Huge Incentives Earning Potential With Attractive Incentives Earning Policies. For more details Eight four two zero eight one five one five nine.

Candidates who are Freshers/Recent graduates/Candidates with backlogs or relevant experience can apply Resolve customer problems via the telephone, the web or Auto Support Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise Follow up and make scheduled call backs to customers where necessary Stay current with system information, changes and updates Gather customer's information and determine the issue by evaluating and analysing the symptoms Monitors and tracks issues to ensure accurate resolution Possess good analytical skills - detail oriented Possess good communication skills, both oral and written Be familiar with Microsoft applications and working knowledge of MS excel Have a good attitude - should be committed to the work Contact Person: YAMUNA HR Contact Number: 7305323220 Contact Timings: 10 am to 6 pm

Candidates who are Freshers/Recent graduates/Candidates with backlogs or relevant experience can apply Resolve customer problems via the telephone, the web or Auto Support Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise Follow up and make scheduled call backs to customers where necessary Stay current with system information, changes and updates Gather customer s information and determine the issue by evaluating and analysing the symptoms Monitors and tracks issues to ensure accurate resolution Possess good analytical skills - detail oriented Possess good communication skills, both oral and written Be familiar with Microsoft applications and working knowledge of MS excel Have a good attitude - should be committed to the work Contact Person: AKILA-HR(9884844385)

Greetings from Poonik Technology! We have immediate opening for Senior Voice Process Associates for International BPO. Salary: Lks+ Incentives and other Perks Experience: 1-8 yrs Process: Technical SUpport Eligibility: * Excellent Communication * willing to work in Night Shift * willing to relocate to Cochin * Experience in International BPO will be an added advantage. * Male/Female Fresher’s with excellent Communication is also Welcome! If interested in the above profile, Poonik Technology

We have immediate opening for Senior Voice Process Associates for International BPO. Salary: Lks+ Incentives and other Perks Experience: 1-6 yrs Process: Technical SUpport Eligibility: * Excellent Communication * willing to work in Night Shift * willing to relocate to Jaipur/Indore * Experience in International BPO will be an added advantage. * Male/Female If interested in the above profile, Poonik Technology

Greetings from Poonik Technology! We have immediate opening for Senior Voice Process Associates for International BPO. Salary: Lks+ Incentives and other Perks Experience: 1-6 yrs Process: Technical SUpport Eligibility: * Excellent Communication * willing to work in Night Shift * willing to relocate to Jaipur * Experience in International BPO will be an added advantage. * Male/Female Fresher’s with excellent Communication is also Welcome! If interested in the above profile,

Greetings from Poonik Technology! We have immediate opening for Senior Voice Process Associates for International BPO. Salary: Lks+ Incentives and other Perks Experience: 1-6 yrs Process: Technical SUpport Eligibility: * Excellent Communication * willing to work in Night Shift * willing to relocate to Jaipur/Indore * Experience in International BPO will be an added advantage. * Male Fresher’s with excellent Communication is also Welcome! If interested in the above profile, Poonik Technology

Greetings from Poonik Technology! * Experience in International process will be an added Salary: Lks Experience:1-8 Yrs Location:Cochin / Coimbatore Process:Inbound/Outbound If interested in the above profile, Poonik Technology