CUSTOMER CARE EXECUTIVE FOR ENGLISH,HINDI,MARATI,GUJURATI IN INDIA

Customer Care Executive-Voice/Inbound Fluency in English,Hindi,Telugu,Marati,Gujurati,Tamil,Kannada & Malayalam • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. • Determines requirements by working with customers. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.